Save On Lens

I ordered a special lens but they did not have it - nevertheless i had to pay it and they wanted from me to sell an other lens but t6hey did not return the money - after severral times of contacting and ordering to send the money back they made an offer - paying 6% of the lenses price (I never got one) for "bank fee"

I never will buy from 1-Save-On-Lens again !!!

I just received my order today and couldn't be happier. I read a LOT of negative reviews about these folks but saw they were for special requests. Mine was a plain order for regular contacts and they were shipped quickly while their web tracking allowed for regular updates. Two thumbs up!

The first time I ordered, one box of lenses couldn’t be used. Most lenses you can take out and pop in. These ones were all inside out, which I’ve never seen coming right out of the package. They did not fit my eye at all. I tried four of six lenses and gave up. Contacted customer service and while they didn’t refund, they did give me a 10% off for my next purchase. Just got another order and all is well. Shipping was within 48 hours of placing my order and I got my lenses a few days after that. I have no complaints.

I ordered and received my order within 10 days of ordering. I was under the impression that I would receive them within 3 to 5 days when I ordered. On day 7 I sent an email to customer service and they explained that it was 3 to 5 days from when they receive them from the manufacturer. I will order from them again, they were cheaper than my normal provider.

I made a order 4 pair lenses ; grey and hazel ; they charge 85.00!for 2 boxes and 23.95 shipping but that not all they send only 2 boxes and wrong color and want me to keep them; I had to make pression so that they sent the correct one they own me two boxes sure they wouldn't send them they are a scam do not take risk

Great service, was looking for a place to get lenses the next day since I had dropped one of my last and my stupid doctor wants me to have my eyes re-examined every year when my script has been the same for 7 years. These guys came through with my stuff here in under 24 hours and no B.S., paid a little more than normal, but was defiantly worth what I saved in time and hassle.Cost me 140 for two boxes of air optix for astigmatism with next day air shipping, opticontacts and coastal was going to be about 110 with all their discounts applied so was a huge time and money saver. The only thing I can say that would give me any reservation at all is that there was two places on each box where there was some Japanese or Chinese writing like they may have been intended for a foreign market, but THEY WERE NOT COUNTERFEIT OR KNOCK-OFFS, just letting people know. Overall with the convenience factor and considering the time and money it saved me not having to leave work and pay my greedy optometrist more money for the same thing I have to give these guys a 10/10

I ordered contacts on June 16, I have them in my hand my June 20th..excellent service no problems. I ordered acuvue 2..I will definitely order from them again..very happy customer..

Ordered on a Thursday morning, they shipped same day & I had my contact lenses the following afternoon around 12:30 PM. Telephone customer service was friendly & professional when I called to ask if they had what I wanted in stock & to ask about delivery times. Will do business with them again for sure.

AWESOME EASY GREAT ~ I've used 1-save-on-lens for about 2 years now. That's a total of 5 orders since 2009, my latest order was 2/10/12 and I got the lenses on 2/13/12. I live in MIAMI FL and they shipped from Blaine Washington. That's completely across the US.

Needless to say they ship fast, even faster than they say they are going to, and the contacts are always fresh, meaning the expiration date is far in the future. I have never had an issue, and the prices are right on with any competitor.

When I first used them, I was a little iffy on any online company selling lenses, but I called them and I found the customer service to be great. I had an order and I called to be sure it was on the way, and turns out it was already in my mailbox.

I think ConsumerLady's comments are 100% opposite of my experience.

After placing my order they called me to verify my address because I used Paypal, that's a little redundant because Paypal provided my "Confirmed Address", aside from that I received my contacts in 5 business days after I ordered. I would buy from then again.

I ordered Monday and got my exact order Thursday! A day earlier than said. I will definitely order from saveonlens again!

I received defective lens wherein one was ripped and the other caused blurry vision.
The company is willing to refund me cost of the lens minus shipping which is a satisfactory resolution.

I know my prescription and I really didn’t want to go to the eye doctor and pay $150 for a whole Nother exam just order from one 800 contacts I found them on google and I ordered my contacts and literally **** two days later. I love them because you don’t have to have a prescription and if you need them ASAP you will get them definitely !!!

I placed an order for 2 contact lens removers from 1-Save-On-Lens. The Transaction appeared to go through. After two weeks, I still had not received my order, despite their claim that they had shipped it on Jan. 25, 2008. I emailed their customer service. They would not refund my purchase, and they would not send me a replacement. Instead, they said I should wait 4 weeks for the order to arrive due to "unforseen events." I live in the middle of the U.S. There is no way anything sent via postal service ever takes more than a week to arrive here, and I flatly suspect that it was never shipped, as they have no way for me to track where the order is. Horrible customer service and very unprofessional business. I charged back the amount via my credit card and will never do business with 1-Save-On-Lens again.

Scam - charges card immediately, after canceling order will charge 5% refund fee although on website it says fee 5$. Avoid!

Ordered contacts for the first time with SaveOnLens last year. It took them a MONTH to even ship my order! I don't usually complain, but I did. They gave me a 5% "discount" if I ever decided to shop with them again. Lenses arrived and one of them had no saline in it whatsoever and was ruined. But, not wanting to deal with the headache again, I just threw out the bad lens.

Fast forward a year. I needed new lenses in a couple of months, so I give them another shot. I figured if they were late again, they'd still make it in time. I get an email a day later saying my lenses were discontinued, so I ask them to cancel my order and refund my money. A day later they confirm its canceled and tell me I'll see it by weeks end. A week later, its still not in my account. I inquire again and THIS time, they tell me my refund was processed the day BEFORE today, and that I should see it sometime this week. Are you kidding me!? It takes 5 seconds to take it from my account but over a week to put it back when the problem was their fault in the first place? Not to mention they LIED to me. Do yourself a favor and stay far away from them.

Bought some contacts from here because I'm a poor college student and I didn't want to pay the $90 for an eye prescription. Contacts came within a week of ordering them. I didn't have any issues.

I ordered my contacts a month ago and haven't received them yet. It was suppose to be 3 to 5 days. They took my money and won't refund it. It is a scam. Don't throw away your money. When I tried to talk to a manager "Harris", all he did was yell at me in broken English. Buyer Beware!!!!!

I was a bit scared to order from them after I read the only review in here but I gave it a shot as my prescription had expired and I didn't want to spend $100+ to get a new one (I've been using the same prescription for over 10 years).
I paid through Paypal, never received a confirmation email so I called them the next day and they told me they would send a confirmation email right away. Nothing came... so I sent an email and finally I got a confirmation email with my order number.
It took about one week for them to ship and they gave a link where I could track the order, but the tracking number never worked. So I was very worried at that time.
I waited about two weeks and then, voila, I got my contacts.
So, be careful with them.. use a credit card (avoid Paypal) and keep checking the status of your order.

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