scti.com.au

4.2 / 5

scti.com.au

scti.com.au
30 Reviews
4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

3.4

Reviews

5

Social

5

Featured

4

Technical

Is scti.com.au legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

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Based on 34 reviews

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Scti.com.au Review

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Last update: Sun, Apr 17, 2022 1:16 AM

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Scti.com.au Reviews & Complaints (30)

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delivery

price 4.5 /5

quality

customer service 4 /5

on-time

We had a ski trip booked to Japan in February. Given that Japan was a high risk region for the Coronavirus, we decided to cancel our holiday. SCTI have denied our claim for reimbursement even though we bought the policy last year. I have used SCTI in the past but will NOT be using them in the future given their response.
2

4 years ago

review by Karen V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Booked flights in May 2019 before anyone knew anything about a pandemic (and bought travel insurance around the same time) only to now be informed they won’t even refund ONE of our flights. What is the point in buying insurance?! I understand this is a difficult time but now is the time you should be supporting customers not creating new documents so that you don’t have to assist them. Will definitely reconsider ever buying travel insurance with southern cross travel again.
1

4 years ago

review by Devont B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I highly recommend SCTI. I disembarked early from a cruise ship because of the coronavirus fears and changing ports, put in a claim 3 weeks ago, and this morning was advised that they have covered all my costs. Sarah, the Claims Assessor, was excellent. Will only use SCTI for future travel insurance. Thank you
5

4 years ago

review by Saints T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This was my first time claiming on travel insurance after a theft on an overseas trip. I expected a complicated and drawn out process, but SCTI put all of my fears to rest. Their service is excellent, their processes were clear and straightforward, and my claim was processed quickly and fairly. I will absolutely be a return customer for future trips, and am very grateful for how well my claim was handled.
5

4 years ago

review by Kay Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Spent $800 on this insurance for 4 months travel. They did not cover anything related to COVID-19 as they stated “We do appreciate that this was an unknown event for you, however, the policy does not cover such governmental restrictions” as QLD we’re closing their borders
1

4 years ago

review by Ryan A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

one of the better prices I found for a trip of three weeks, Europe and Thailand.

Needed an ambulance, an overnight stay in hospital, medication. And because the hospital was able to confirm with the company in advance it was all paid before I left the hospital.

I would note that it was a little difficult to leave, it may be that culturally Thai doctors/nurses expect a lesser report of symptoms as mine seemed to assume the worst and I had to insist in order to check out. If you just leave insurance doesn't pay, you must get the doctor's agreement.

Insurance Company helped there too, I called them, and they talked to the hospital for me as the doctor was dismissive and unwilling to sign my release.

I will be signing up with Southern Cross again as I travel at least once a year
5

4 years ago

review by Scarletrunners R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Set my excess amount and was very happy with cost for the 6 days.

I have used SCTI before and have had to make a claim due to a lost phone and they resolved this very quickly for me.

I have used them for around 7 years (maybe 6) and will continue to use them.
5

4 years ago

review by Trent Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Southern Cross have been our insurer for many years and we have always been treated well by them.
We’ve had previous claims that have always been settled.
This year we didn’t even make it out of the country as we had to cancel, and we got all our pre-paid holiday expenses back (except for the excess).
They are easy to talk with, always available and always keep you up to date with the progress of your claim.
We have recommended Southern Cross to many friends and have no hesitation in using them again.
Keep up the good work, why would you go anywhere else?
5

4 years ago

review by Barry H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used this insurance company for a number of years. The first time was for a nine month stint in Spain, then multilpe trip insurance for this year and last. It was very easy to set up. Unfortunately, i've had to claim over that time for medical, dental, car rental damages and stolen items. The online claim procedure is easy and all claims have been paid. I've recommended this company to others and will never use any other. I spend 2 months twice a year in Spain and having this insurance takes the stress out of travelling.
5

4 years ago

review by Maryann L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First time I’ve used SCTI, I feel it’s excellent value for money and it was very easy to navigate the website and purchase a policy. Other family members have used and recommend SCTI.
Will definitely use again, and happy to recommend to anyone.
5

4 years ago

review by Andrew F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites

Scti.com.au Review

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