shawbrook.co.uk

3.8 / 5

shawbrook.co.uk

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

3.9

Reviews

1

Social

5

Featured

5

Technical

Is shawbrook.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • Facebook account found but audience is small
  • Instagram account found but audience is small
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

31

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Shawbrook.co.uk Review

No description for this company.

Shawbrook.co.uk Customer Service Contacts

Lutea House, Warley Hill Business Park, The Drive, Great Warley, Warley, Brentwood, Essex , CM13 3BE, United Kingdom

Last update: Thu, Jan 27, 2022 12:43 AM

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Shawbrook.co.uk Reviews & Complaints (31)

The website hasn't been working for the past three days
3

1 year ago

review by Christine P.

It took several days after transferring money from my current account on line before it eventually appeared in my Shawbrook Bank account. Because of the delay I contacted my bank on more than one occasion to confirm that the monies had definitely been transferred.
4

1 year ago

review by Ian Q.

I recently applied for an ISA transfer online. Normally these a little cumbersome and involve completing paperwork and posting. All of this was handled online and at each stage of the process I was updated on progress. It all went very smoothly too, and on top of that they pay a market leading rate. Fantastic service, what else could anyone want?
5

1 year ago

review by Jonathan N.

Tried opening an account and sent cheque 13th April got a general email 22 April saying cheques weren’t being accepted due to Coronavirus
Questioned if this was applicable to the account I’d opened but no reply. Understand the pressures of current situation but communication might help
3

1 year ago

review by David I.

Switching was easy but their online banking has been down for two days (weekdays not a weekend) - one for maintanance and one unexpected outage. Can't get my money and no updates on their site......not great for a first experience
3

1 year ago

review by Y. C.

Joined for the first time this month and found negotiation of the website very easy. Very efficient and quick to acknowledge my deposit - no hassle just good service.
5

1 year ago

review by Andrew V.

As a self-isolater I found the process online slow and had to phone for help in opening a second ISA account for transferring a previous years ISA. I was then given a second customer number rather than being able to open the account from the first customer number. I then couldn't access this second ISA account.
3

1 year ago

review by Rayner I.

Although I had a bit of a problem completing one aspect of my ISA application, and I was unable to contact you or my existing provider over the weekend, I got through to your call centre with only a short delay on the Monday (after speaking to my existing provider) and the issue was resolved without difficulty. The call centre also answered my other questions to my satisfaction although the questions arose due to aspects of the terms and conditions of the ISA which were in my view were unclear, and which I had misinterpreted. After ringing the call centre it turned out that the terms were more flexible than I had thought. The ISA also offered a competitive rate of interest.
4

1 year ago

review by T. Z.

The ISA is currently one of the best interest rates out there 18/4/20. Easy to use. Simple to set up. Perfect start.
5

1 year ago

review by James E.

I have not previously opened accounts on line ( but do use online banking) and found the process reasonably easy. My only queries related to the transfer in of funds from an existing ISA.
When I telephoned the lady I spoke to was able to provide all the answers to my queries so I was very happy with the service.
4

1 year ago

review by Z. E.

I made my investment on a Saturday and was perturbed to find it hadn't registered in my newly created account. However, the people I spoke to on the Monday afterwards were very helpful and clarified that the money would clear the account by the end of the day - which it did. So... so far, so good with Shawbrook
4

1 year ago

review by Paul U.

Shawbrook Bank have not replied to email (sent 8 days ago) requesting help with how to pay-in money from my nominated bank when they block the transaction (on 3 separate occasions) because they are “Unable to check details” of Shawbrook Bank and after I made a “test payment” from a Building Society I can't see if this was successful as Shawbrook web site is down for maintenance. My nominated bank's report: “We can't check the details you entered, as the Payee's bank doesn't offer this service”
3

1 year ago

review by David G.

Having taken out an ISA with Shawbrook depositing £20000, and transferring two other ISA's with them, I have not received confirmation of the second ISA transfer. I have sent them two messages and received nothing in return.
3

1 year ago

review by In The

I’m having problems with their system.It wasn’t working yesterday or today when I try to log in .Poor communication!
3

1 year ago

review by Angela H.

I have had previous saving schemes with the bank and once you have got used to getting to the online info then ok. I did not get the place for account no which led to money transfer not being made.
I waited for action and then e-mailed message for reason but no response.
I then rang and had it explained why no action very clearly and precise which then got the money through into the account.
4

1 year ago

review by H. D.

Very helpful young man dealt with my queries, would have given 5 stars but this was the second time I had to phone to get clarification and first time round the person I spoke to gave somewhat misleading advice.
4

1 year ago

review by Adrian F.

this was an ISA transfer from a building society would have given 5 stars but there was a problem with the society account number [one number too long] i needed to contact the society to discover first number is ignored [presumably used for their internal requirements]. Once the revised number was given by phone to your staff everything went through very smoothly. Would suggest your system would warn if account numbers too long and suggest what action required - if this was always a problem with this or other building societies could a warning be given once the building society detail had been entered by me on the application form
4

1 year ago

review by Paul S.

The service over the phone was very good and the advisor really took her time in verifying the information she was giving me which was vital to the management of my ISA. The website when using it from my phone (which is where I want to do most of my banking) is clunky and needs to be more streamlined. An app would be great!
4

1 year ago

review by W. S.

It's 3 weeks tomorrow since I opened the account and the transfer from other provider hasn't been made!!!!!!
3

1 year ago

review by Jack Z.

I wanted to transfer a maturing Id's from my present bank to Shawbrook Bank. As it was during lockdown I was apprehensive about how to proceed but the young man I spoke to was very helpful and I was reassured when the transfer went ahead.
5

1 year ago

review by June C.

Shawbrook.co.uk Review

No description for this company.

Shawbrook.co.uk Customer Service Contacts

Lutea House, Warley Hill Business Park, The Drive, Great Warley, Warley, Brentwood, Essex , CM13 3BE, United Kingdom

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