Shoes

4.2 / 5

Shoes

shoes.com
15 Reviews
4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

3.1

Reviews

5

Social

5

Featured

5

Technical

Is shoes.com legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Business is mentioned on Wikipedia
  • We found several negative reviews about this site
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

15

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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goat.com

Usually stable businesses have more than 5 authority websites mentions, this one has 74 authority websites mentions and 3 mentions in other websites

Based on 939 reviews

Smart.Reviews

4.2

15 reviews

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4.4

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5

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1.58

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Trustpilot

1.3

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Shoes.com Review

Find unbelievable discounts on the latest styles of shoes boots sandals and more for women men and kids

Shoes.com Customer Service Contacts

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Last update: Sat, Sep 10, 2022 8:40 AM

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Shoes.com Reviews & Complaints (15)

Filter reviews by tags

delivery

price

quality 1 /5

refund 1.3 /5

customer service 1.7 /5

Shoes not as described . Got a return label, sent the shoes back in perfectly good condition having tried on only once, and they REFUSED to accept return saying the shoes were scuffed!!
Unbelievably bad service!!!
Never again!!!!
1

3 years ago

review by Matzin

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Great Customer ServiceI ordered Shoes back in June. They also took the money from account the same day. It is now September 6th and I have not received my purchase or heard anything from the company.so So I went online to request Refund order but the request would not process.Tried contacting the merchant they gave me their customer service helpline number which was ( + 1SIX ZERO SEVEN TWO ONE FOUR 3 0 0 5) when my line was connected they helped me some with instructions so that i can return there garbage back and initiated my money to me,at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
2

3 years ago

review by larry watkin

#delivery(2/5) #price(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)

Six weeks waiting the tracking number does not exist i have continually asked for a refund and haven't got it paid with debit card do not buy if this company it is a scan and should be exposed as one
1

3 years ago

review by Trina Ferguson

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I guess the 1 star is for their successful website that leads you to believe you are getting a great deal. But should you need to exchange or return, SHOES.COM could care less about the consumers interest. Rather than allowing me a size exchange, they required that I return the wrong size and reorder the new size; rendering me out the $$$ twice.( the shoes were over $100 dollars each) They then refused to accept my return of the first pair and made no effort to rectify my situation; it was my unfortunate problem they told me. I even asked to speak with a supervisor. I guess they are too big a company to care about losing one customer. Shameful........the consumer discount is discounted service and business ethic. Too many other places to shop!
1

3 years ago

review by Marshella Hicks

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Horrible shoes. One pair broke within an hour of wearing. Trying to get a refund is a nightmare! They have sent a return address which is CHINA, but won't agree to refund postage. Reading these reviews I could end up out of pocket for shoes and postage. Try to leave review on their site but wouldn't allow it, hence all good reviews on sales page.
1

3 years ago

review by sarah adams

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I ordered Shoes back in June. They also took the money from account the same day. It is now September 6th and I have not received my purchase or heard anything from the company.so So I went online to request Refund order but the request would not process.Tried contacting the merchant they gave me their customer service helpline number which was ( + 1SIX ZERO SEVEN TWO ONE FOUR 3 0 0 5) when my line was connected they helped me some with instructions so that i can return there garbage back and initiated my money to me,at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
2

3 years ago

review by Alice Smith

#delivery(2/5) #price(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)

How on earth is this company still allowed to trade. I ordered 2 pairs of trainer shoes from them on the 27th July. I never received them. Twice they fobbed me off with saying, due to covid there may be a delay. Then they said they had delivered to the wrong address. The tracking numbers weren’t correct, and the telephone number to contact them was the Savoy hotel in London. Luckily I had paid through PayPal and raised issues with them. I have just received my money back. Never again will I try and purchase anything from this dodgy company.
1

3 years ago

review by Wendy Holleywell

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

they never accept return, they will say they dont have your record order in their system. and even your shipping confirmation they will still say its not showing on their end. until you get tired talking to them. I ordered a clarks shoes with my normal size but it was too tight for me. cant return it because they said my order number is not on their record. this site is affiliated with walmart company, no wonder why they are a junk service. better stay shopping at amazon.com I hate this place, waste of my money and time
1

3 years ago

review by Ladybug Fly

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Do Not Deal with this company.....Hersgardern shoes, ordered some early August,a week or so later they sent me some tracking info which showed already delivered through my letterbox ? (Not Possible) I have asked several times now for an update from them and each time they say " Please be patient, and have a nice day"
1

3 years ago

review by Mr Martyn Stevens

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Rec’d a pair of shoes from Shoes.com today & one was an 8N & one was an 8M. Two calls to cust. serv. & then talking to a “supervisor” & no help at all. I had to do so much work to send these back that it wasn’t worth it. They absolutely wouldn’t send me another pair of the correct size-8N. Will not buy from them again!
1

3 years ago

review by Karen Kovack

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

i ordered a pair at the beginning of August i have chased the order. i was told that it had been delivered i argued it had not now told its still being shipped i have asked for a refund which they said no as its on route. i am disgusted by there customer service would not recommend them at all.
1

3 years ago

review by Sharon Fullwood

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I ordered 4 pairs of shoes and one was out of stuck so they refunded me. However, that is required of them.

The 3 shoes I did receive are very poor quality and I wouldn't wear them for an event or if I had to actually walk. They will fall apart. One actually does not stay on my foot. The sandal is so rigiit slips right off my foot. The size is correct, its just ergonomics is off
1

3 years ago

review by Sommer Traish

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

DONT BUY FROM THOSE SCUMS!!
I ordered a pair of shoes beginning of june and NEVER RECEIVED THEM!
we are now 7 of september and I sent them three emails complaining and asking them my money back but they havent even bothered to reply
Those people are FRAUDSTERS

They just stole money from my account NEVER AGAIN

SIMONA
1

3 years ago

review by simona calzavara

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Ordered shoes and received a tracking number when they were supposedly dispatched.
Tracking info states that they have been delivered but I have not received them.
Contacted Royal Mail who told me that the shoes had been delivered to the address on the package which is over 10 miles from where I live!
Assuming that I had been given an incorrect tracking number, I attempting to contact the company only to have my email 'bounce'.
Therefore, I have now given up hope of receiving my shoes.
1

3 years ago

review by David Bull

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

We found that this business has an active Facebook page with 300401 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 74 authority websites mentions and 3 mentions in other websites

Shoes.com Review

Find unbelievable discounts on the latest styles of shoes boots sandals and more for women men and kids

Shoes.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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