shurgard.co.uk

4.5 / 5

shurgard.co.uk

4.5 Great
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4.5 / 5

Trust Score

3.9

Reviews

5

Social

5

Featured

4.5

Technical

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Reviews Analysis

33

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0

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Based on 5212 reviews

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4.5

33 reviews

Reviews io

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Trustpilot

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5178 reviews

Shurgard.co.uk Review

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Last update: Wed, Mar 9, 2022 2:02 AM

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Shurgard.co.uk Reviews & Complaints (33)

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delivery

price 5 /5

quality 4 /5

customer service 4.3 /5

on-time

Over the years this is the third time we’ve used Shurgard - staff are always friendly and helpful plus prices reasonable compared to competitors (can’t argue with the £1 first month rental deal!). Ok so you have to purchase one of their locks but it’s yours to keep for future use (or sell on ebay!). They’re also happy for you to use your own insurance (which often comes free with household insurance) and so a big saving on the otherwise compulsory product.
5

2 years ago

review by Ndn O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

used two years earlier. good quality service. good staff. safe n secure
4

2 years ago

review by Soletrain77 U.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

as a company, it is silly to have signs up saying £1 for the first month - and then have customers walk in and pay over £200. Grow up
2

2 years ago

review by 1010680 V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

With only one lift out of three working and that one not always working properly, it's slowing down the process of storing or unpacking my items.
2

2 years ago

review by Justin Shill

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very helpfull and honest company i booked for 2 months and left in 20 days and they send me my remaining money without asking welldone
5

2 years ago

review by Jabirmehdi N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Dee was very helpful and knowledgeable, we would have booked a unit far too big had we not had advice from her, First month storage for only £1!! And some great deals on boxes
5

2 years ago

review by Ash Bash

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Shane at the Camberley branch has been fantastic. He is always patient and very knowledgeable. He has helped me a great deal esp during this pandemic with all the uncertainty.
5

2 years ago

review by Denise Figg

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Latoya, at the Deptford branch, was absolutely brilliant. Very helpful & informative & made the experience of signing up very easy. The custard cream biscuits helped a lot! Thank you, Latoya
5

2 years ago

review by U. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Shurgard at Putney have been beyond helpful to us these past few weeks. We are very grateful for their efficiency and help. Kate
5

2 years ago

review by P. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Changed storage after 10 years and penalised for being a loyal customer. Customer service driven by algorithms and Head Office dictates.
2

2 years ago

review by Moore Stephen

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Thank you Sam for getting me my best option, you save my day!
5

2 years ago

review by Ioncosmin Zamfir

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I went to the Herne Hill Shurgard and was given all the information I needed on my first visit (including a viewing of the space), while on the second visit all the paperwork was processed efficiently. Both staff members who dealt with me were friendly, helpful and polite.
5

2 years ago

review by Barnaby Thompson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The reception manager messed up my order, trying to sell the deal - which three times more expensive, than the one I was sure - was the best for me with promotion. Finally, when I pushed and proved I was right, she became angry, after I left, she was sending me private messages saying computer made an error - and that I have to pay different amount. Annoyingly around 10-15 times. I asked her manager to contact me, as I had my contract. But nobody got in touch.
1

2 years ago

review by N. J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The assistant was very friendly, knowledgeable, presenting an excellent first impression of the company.
5

2 years ago

review by E. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I didn't like it my password was not working one of the doors. That was my first day and the second time the main door opened
2

2 years ago

review by Zaki Abdulla

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very friendly team at Woolwich Shurgard was attended by Chad who was very professional and showed me how to use the system and unit well. The team are very bubbly and welcoming.
5

2 years ago

review by Diana Costa

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Lifts not working 2nd time now
1

2 years ago

review by H. H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was hoping to get 24 hour access but unfortunately limited from 6am till 11pm.
However the gentleman who was dealing with me was very helpful. I have no complaints about his service. It would be good if you extended the access hours.
4

2 years ago

review by Syed Khadir

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have always had great service
We have used other storage but the Shugatd in Ruislip is the one that meets are need
The staff are always very helpful
5

2 years ago

review by W. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Shutgard storage unit in Ruislip is perfectly clean, always enough parking, easy access, trolleys in working order, the most important access 6am - 11pm Mon - Sun
5

2 years ago

review by Y. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Shurgard.co.uk Review

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