Skylux Travel

I booked a flight to Milan through SKYLUX Travel. My wife and I were planning to spend a week in Italy. About a week before our scheduled departure, the airline called to inform me that the flight was cancelled, but there were seats available on the next day. The airline said that I had to re-book the flights through SKYLUX, since the original booking was through them. I immediately called SKYLUX and asked them to re-book us for the next day. Despite multiple calls and emails every day following that initial call, SKYLUX did nothing until two days before the originally scheduled departure. By that time, there were no more seats available on the next day, and we had to cancel our vacation. This was going to be the vacation of a lifetime, and it was ruined by the gross negligence and bad faith of SKYLUX. I had purchased the "Travel Care Protection Plan", but it made no difference. They just did not care about me or my vacation.

If there is even the slightest chance you will need to make changes to your travel plans, DO NOT USE Skylux. Once the initial sale is made, the service ends. They will not help you.

SKYLUX = SCAM
they are running the biggest scam in the travel industry. Bogus business class tickets ( they are glorified coach) for inflated prices. The insurance they offer is useless. You can buy the same ticket for less on the internet. I ended up buying nonstop premium economy that was the same as their bogus business class. My ticket was refundable without a stop for much less. STAY AWAY FROM SKYLUX!!!!!!!

I have purchased tickets to Singapore for over $9k (roundtrip, business class for 2). Due to COVID airline did not allow us to go which is well documented in emails with immigration there. I have addressed with SkyLux Travel the issue over a year now to get a refund, credit or any type of the compensation. SkyLux travel refused and made me look like it was my fault we could not fly in and refused to issue any refund. I am still awaiting on resolution. Notably, I worked with this company for years before and they were able to accommodate any changes, cancellations or requests as such. The fact that company is trying to take advantage of long term clients as us is not acceptable, disappointing and extremely frustrating. I spent thousands of dollars flying with them. Company is most definitely trying to take advantage of customers and does not provide service they charging high end price for. I have sent dozens of emails and company refused to issue any credit or refund. Every answer I had to follow up multiple times.

I have flown at this time with different lines and if any matter was related to COVID or country's restrictions, airlines and travel agencies did all and always refunded not used tickets or accommodated proper exchange.

Company still refusing to provide any refund and I had no choice but look for legal remedies. Be aware.

I just had the worst experience ever. I bought two business class tickets to Madrid with them and it was a nightmare. Whatever you do, do not buy their Care Package! You will not get the help you need, you will be charged obscure fees and it will take you a dozen phone calls to get anyone to give you an answer or help in any way. You are paying extra to receive no help at all. You are better off dealing with the airline directly. This scam just costed me over $1600. Do not believe a word they say...

In these trying times for travel, working with a responsive, dependable and knowledgeable travel agent is critically important. Ken of Skylux is just the right person for that job. In our interactions he has been extremely helpful, responding to our concerns and requests in a professional and timely manner. Given the tremendously high pressure travel times we are in right now, that is no small feat. I applaud him for his courteous customer service, and recommend him very highly to other travelers.

As a Skylux customer since 2018 I am amazed how they work on issues during these trying times. I had to rebook my flight and everything was done promptly. No hassle, no long waiting hours. Excellent attention and service!

How do I get someone to respond? I have called, emailed both my agent and the feedback line to no avail.

I received a good value for my money. Schedule change was painless and I am sure I will use Skylux Travel agency again.

Very helpful, courtess and very kiind

Unbelievable......all these fake "Skylux has been great," reviews....pathetic. Meanwhile, countless customers have been waiting over two months for refunds that seem to be forever "in progress". Airlines have already refunded the money back to Skylux a while ago, yet Skykux is holding that money hostage.

Ken did a great job on getting money back for me when all we thought was to use the flight in 12 months, thanks again

Ken Towns has had the hardest job in this current travel climate, fielding nothing but refunds. It makes me feel important as a client and simply trust him with not only what he does to get me somewhere but helps fix it in the end. Thanks, Ken

Friendly, accommodating, understanding

Booked flights for a family trip to Italy back in the summer of 2109. With CV-19 had to re-book everything from hotels, rental cars and villa to same dates in 2021.

SkyLux Trying Travel rep Percy is trying to charge me $1800 in Airline change fees after rebooking our original flight in April so they do not incur any change charges. Unjtted confirmed they are not charging change fees as US citizens are not allowed in to Italy.
Yet SkyLux still trying to charge me an airline change fee they don’t incur.
Unfair, Deceptive or Abusive Acts or Practices violation that I am filing with the Consumer Financial Protection Bureau
Use them at your peril

My travel manager Donovan goes over and beyond the service I would expect. I feel confident that my travel arrangements are safe and he is just a call away. Recently Donovan helped me with a refund due to COVID19. I would recommend his and Skylux Travel services to anyone!

Worst experience of all time. Booked business class flight with Denver on Qatar w SkyLux to China. I’ve spent over two months, endless emails and phone calls. Denver changed his story several times then stopped responding. Tried customer service, then another agent. No results. Last week I got a call from from someone at SkyLux offering to help. The help involves putting an additional $4900 on my credit card! Buyer beware.

Great service by Flem. Found me a suitable flight when I thought it's almost impossible. Thanks a lot.

In these difficult and uncertain times Memphis was very professional and helped me navigate a difficult situation to return to the US. Many thanks.

Excellent experience, thank you very much

Representative was knowledgeable and clarified all my questions completely. So far everything has worked out nicely and I am thankful for all the assistance and affordable tickets.