smartteck.co.uk

3.7 / 5

smartteck.co.uk

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3.7

Reviews

1

Social

5

Featured

5

Technical

Is smartteck.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

14

reviews

vs

0

AI declined reviews

0%

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Based on 1358 reviews

Smart.Reviews

3.7

14 reviews

Knoji

4.1

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Reviews io

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Trustpilot

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Smartteck.co.uk Review

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Smartteck.co.uk Customer Service Contacts

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Last update: Mon, Jun 7, 2021 8:37 PM

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Smartteck.co.uk Reviews & Complaints (14)

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delivery 4.3 /5

price 5 /5

quality 3 /5

refund 1.7 /5

customer service 1.7 /5

Ordered an HP laptop and when it arrived (on time so I guess 1 star for that) it turned out to be a version for the Spanish market, with continental charger and differences to the keyboard layout. Nothing in the online sales listing indicated this was anything other than a standard UK setup. Not what I require. No response to email enquiring about returns procedure, no-one answering the phone in 'Customer Services', and no response to the phone message left with 'Customer Services'.
1

1 year ago

review by Alexander Hayes

#customer service(1/5)

Order came within 48hrs. The item I purchased was ASUS pro art 27”monitor which is brilliant. The price I paid was considerably lower the any other I could find on the internet! In short great value - great price - brilliant service Many thanks Brian Ashley (eBay pash9488
5

1 year ago

review by BRIAN G ASHLEY

#price(5/5)

I purchased a be quiet Dark Power Pro 12 power supply from them, unfortunately it was sent with the wrong UK power plug, meaning that I cannot use it. I have tried contacting them by phone, using the online contact form and by email and have had no response in over a week. After doing more research, it appears this is a common problem, SmartTeck will ignore any emails, phone calls or support requests that raise any issues or concerns. If you look on Google, Trust Pilot and other review websites, the owners will feign ignorance by claiming it's not their problem and you have to contact the manufacturer for support, or they will claim you are a fake account looking to damage their business. This is also contrary to what their website states, which says you have 30 day 'hassle free' returns to return a product for a replacement, refund, or additional support. It is also illegal under the Consumer Contracts Regulations, which states consumers have 14 days to return items to the place of purchase for a refund, replacement, or additional support. I have since resorted to just buying the necessary cable that is required, it should be here in a few days and hopefully the power supply will work and there won't be any further issues. Thankfully, I paid with PayPal, so if there is an issue, I will be able to dispute the payment and get my money back. If you do buy from SmartTeck, which I would advise against, expect no customer support in the event of an issue, not even a ticket number or generic no-reply email acknowledging your support request has been received. I would also strongly recommend that if you do purchase from SmartTeck, use PayPal or a credit card, that way you have PayPal's buyer protection or can issue a chargeback or make a claim under Section 75 on a credit card. I always try and support smaller businesses if I can, and unfortunately SmartTeck is a small business I will now be avoiding.
1

1 year ago

review by Charlie Cole

#refund(1/5)

During these tough times where you find a lot of companies using Covid as a excuse for bad service, SmartTeck exceeded my expectations! Brilliant fast and friendly service! Thanks and keep up the good work.
5

1 year ago

review by ALdo

Very good service, great price, delivery within promised timeline. The Evoluent mouse I purchased is a great piece of kit and is genuinely ergonomic (I know these things as I’m an occupational therapist!) just make sure you buy the right size for your hand (and of course, either the left or right handed version, as appropriate!). 
5

1 year ago

review by Andrew Millard

#delivery(5/5) #price(5/5)

Disappointed with your customer service. I did not receive the item I ordered despite being sent an email to say it had been dispatched. I then received an email saying I had been given a refund without any explanation, I can only assume you didn’t actually have the product in stock. Find it interesting that you give £5 off positive reviews sent when maybe you should be considering customers that are dissatisfied!
1

1 year ago

review by Louise Bell

#refund(1/5) #customer service(1/5)

Really impressed with this local outfit. I’m always suspicious when a smaller company undercuts the big retailers. Good savings on my purchase didn’t mean cutting back on service. I got a personal call from them to advise on the special delivery arrangements and also a follow up note after I received my new telly. I will definitely use them again.
5

1 year ago

review by Roy Matthews

#delivery(5/5)

I ordered a 48 inch Samsung TV just after Christmas and it took almost two weeks to arrive. It arrived badly damaged, even though the box was intact. I contacted their customer services immediately and they asked for photos and other information which I supplied immediately. I have phoned 2 days in a row and they haven't been able to tell me what is happening. I haven't even received an acknowledgment email. All I would like would be a returns slip to return the parcel via courier and either a replacement or a refund but they are dragging their feet. A phone operator did tell me this was the second tv over the Christmas break that arrived damaged. This is very poor customer service indeed. All I want is an answer. The Freephone number doesn't even work.
3

1 year ago

review by Darren Sargent

#refund(3/5) #customer service(3/5)

Rude and aggressive owner who does not comply with UK consumer law. He is selling 27" Dell monitors and delivering 25". When questioned he replied with a rude message telling me that I ordered a 25 even though the order clearly states 27. When i called him, he told me never to call his number again and then said he is not Smartteck despite arguing with me about my order......Save your money and go elsewhere, stay away from this corrupt, lying fraudster.
3

1 year ago

review by R. Dean

They've listed an item on Rakuten which I was looking to order due to the Rakuten 25X Points Deal which Rakuten Directly issues a %25 worth of points as a Cashback. I've just called SmartTeck to check their stock and when I talked about Rakuten they told me that Rakuten has a really good deal but after my call, they've removed their listing from Rakuten although it was £17 more expensive than their website to cover their Listing and Final Value Charges, but, they still don't want to 25% Rakuten Points Back deal make their item cheaper, although it does not have any relation to them and it's what Rakuten pays. I've reported this to Rakuten and they are investigating this matter. They told me if they realise they remover their listing for Rakuten Deal, they will close their shop. I'm not bothered about it, but when they don't answer your call and emails, this rings the bell that you should be aware, as this sort of things show how a seller can be unreliable.
3

1 year ago

review by Ess I.

The first delivery lacked a driver, which made booting the machine difficult and network connection impossible! The second delivery was fine, though it nearly went to the wrong address! Silly errors, which would not have happened with better quality control. The company accepted both errors with grace.
3

1 year ago

review by Peter Oddy

#delivery(3/5) #quality(3/5)

Do not believe 5star reviews of this company that contain only one review like "Adrian Poncho". These reviews are left by the company itself, as soon as a negative review is written. In reality, the company is constantly violating the law by revoking your right of return. Their tactic is to delay, they won't pick up the phone and tap your letters.
3

1 year ago

review by Ian E.

dont believe any of the fake one star reviews on this company, you can tell they are left constantly every day about one thing only and by one person, i had a fantastic experience with this company. Highly recommended
5

1 year ago

review by Steve Backshell

We searched online and found that this business has an active Facebook page with 70 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Smartteck.co.uk Review

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