snapfish.co.uk

4.3 / 5

snapfish.co.uk

4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

3.4

Reviews

5

Social

5

Featured

5

Technical

Is snapfish.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

15

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 107992 reviews

Smart.Reviews

4.3

15 reviews

Knoji

4

24 reviews

Reviews io

2.78

63 reviews

Sitejabber

2

4 reviews

Trustpilot

4.5

107886 reviews

Snapfish.co.uk Review

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Last update: Wed, Mar 9, 2022 6:32 AM

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Snapfish.co.uk Reviews & Complaints (15)

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delivery 2 /5

quality 1.8 /5

refund 1 /5

customer service 2 /5

Very bad quality product, I order first photo’s and was very bad quality and I tried the photo-book and very disappointed. My printer at home print better than snapfish printer. Never again waisting my money and time.
1

3 years ago

review by Nardin

#quality(1/5)

I was unhappy with my order and asked for a refund so I could get my money back but Snapfish cannot refund "...if the error is not from the production team". I now have an unwanted canvas I spent a lot of money on. Apparently a credit towards smaller prints will help the situation. Very disappointed in the customer service.
1

3 years ago

review by F. Q.

#refund(1/5) #customer service(1/5)

The quality of printed photos is unacceptable. Printed the same photos via other websites- it was much better. I’ve used snapfish only because I needed few photographs for a friend, so disappointed! Never will use again ! Try to avoid!
1

3 years ago

review by Julia

#quality(1/5)

I DO NOT RECOMMEND Snapfish. They made multiple printing errors in my wedding album. After the 5th copy full of errors, I gave up and had to start again with a different company. I was very upset by the whole thing and spent months on the phone making complaints and requesting a new copy without any errors, which they failed to deliver. If you're looking for a photobook, I highly recommend: https://www.mixbook.com/
1

3 years ago

review by Clara Martinez Martinez

Too slow, don't bother! I ordered my boyfriend a Birthday card 13 days ago, first class delivery, and it still hasn't arrived. It's his birthday today. Really slow delivery especially when I'm receiving things in 1-2 days from Amazon and other online paltforms.
1

3 years ago

review by LesleyAnn

#delivery(1/5)

I ordered a photobook for my best friend's 30th, as during lockdown I am unable to see her to celebrate. I was very pleased with the speed at which it was shipped. However, when checking the Royal Mail tracking, it said the below; *Returned to Sender Tracking no. QJ*********GB Sorry, we were unable to deliver this item at 04-06-2020 as it was not possible to identify the delivery address. It will now be returned to the sender. Service used: Royal Mail Tracked 24™ The address on the item was either incorrect or does not exist. Please contact the sender for any queries.* I therefore went onto livechat at Snapfish and was told I would have to wait for the delivery window for the item to be delivered to be over, as it could still be delivered. Which is obviously incorrect as it was RETURNED! I then went back on livechat today and spoke with a support member who was helpful i nthat he has reordered my item and it will now be remade. However at no point was any discount offered. I used snapfish as I thought they were good - I would advise against anyone using snapfish for a gift, you will be DISAPPOINTED. I wish I had gone elsewhere
1

3 years ago

review by Q. Z.

#delivery(1/5)

My experience has been very positive, I've used them for years. I had one problem with a photo book in 2011, which was resolved immediately. My latest order of coasters, and a photobook was excellent, the coasters were better than I expected.
5

3 years ago

review by W. L.

If I could have given NO stars I would! Cards arrived, dreadful quality, photos darker than the proof I uploaded. Despite chatting to someone, presumably in India, she is not resolving issue or offering refund. Just asking me to spend more and more time sending snapshots which I find extraordinary given I am logged into my account and she should see these for herself. She cannot speak English. This is a LOUSY COMPANY. Do not use them.
1

3 years ago

review by jan brook

#quality(1/5) #refund(1/5)

I would give 0 if I had the option. We received 10% of our order. We did however receive 3 other people's order. These peoples had photos of their children and other information that could be used to put a name to their child and their child's school. Snapfish were unable to confirm whether our photos had been sent to someone else (serious data breach) and didn't seem to understand why I was upset about it. I'm not convinced they will tell the others involved once we have returned the photos Will never use again
2

3 years ago

review by C. T.

Ordered 3 photo books before Christmas and never arrived in time! They were a present! Reordered and got lost again and still waiting for the books over a month later. Poor customer service Not worth your money
2

3 years ago

review by Deleted User

#customer service(3/5)

Order placed before Christmas and promised delivery by 19th December, these arrived after Christmas! However worse than the late delivery was the photo quality, dark, over saturated and dreadful paper quality.
2

3 years ago

review by Deleted User

#delivery(3/5) #quality(3/5)

Warning to all: if you complain about something wrong with the pictures you have been sent, Snapfish will send to you a ''credit'' for example 20 free pictures and you have to pay the postage. However, where the catch is: on your next order,if you are sending at the same time many more pictures and want to include a discount, the system will not allow it and you end up paying more than you should have if you did not have the ''credit''. If you ever get a small credit from Snapfish, ask them to remove it from your account and ask for the pictures to be redone and sent to you free.
2

3 years ago

review by Deleted User

I sat for hours to arrange the album as a gift for my friends anniversary. The quality was poorer than I thought it would be, some of the pictures were darker than they were on my pc. They had missed off the picture on the front cover. That not my fault, I was offered a replacement but I would need to re do the the whole album again at not charge. No guarantee that I would get the correct album this time. Gave up went to photo box site and started a new album, I found Photo box to be to be far superior to Snap fish. Wouldn’t recommend them to anyone.
2

3 years ago

review by Alison Trundell

#quality(3/5)

I have used snapfish for many years and was always happy. i ordered a calendar in January which was never delivered and although I reordered I am still waiting to receive the parcel. From the comments I have read they have a UK delivery problem.
2

3 years ago

review by Deleted User

#delivery(3/5)

We found that this business has an active Facebook page with 134946 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
5

by Smart.Reviews

Snapfish.co.uk Review

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