Snow Joe

Bought a hose from them, 2 year warranty, registered it. The hose leaked within 2 days. Registered the product. They issued a tracking number and ?? Nothing for over 2 weeks. Warranty is worthless. Buy from a local store. This company is a fraud.

I can confirm that I purchased a snow blower from Snow Joe on May 28, 2019, along with a 3-year extended warranty. I can also truthfully verify that I have never gone out of my way to report a problem with a company, until now, as widely as I can so that others can save themselves from a terrible experience. We received a 4-inch snow on January 7, 2020, that was wet and heavy. Each trip that I took up and down my driveway of about 20 feet resulted in the snow packing up and totally clogging the shoot of the snow blower. With the snow packed underneath, the blower became heavy and difficult to push. Each time I turned and came back, it was totally clogged, so I had to shut it off and clean the snow away. I repeated this over and over. This blower proved to be incapable of doing the job. I reported the problem to Snow Joe on January 15, 2020. I called twice and spoke with a person and her boss, and I wrote four emails. This is what the Owner’s Manual says: "Unfortunately, there are times when a product does not work...We think it’s important that you know what you can expect from us. That’s why we created the Snow Joe® + Sun Joe® promise….Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase….If, in Snow Joe® + Sun Joe®’s sole discretion, the failed Machine cannot be repaired with a part, Snow Joe® will... refund the full purchase price to the owner. I received this email from Snow Joe that same day: “We do apologize about any inconveniences, we thank you for providing us with your invoice. At this time we will honor your refund for your SJ623E. We will provide your information to our accounting department, they will then reach out to you via email, providing you with a shipping label to send the unit back to us. Once we receive the unit, we will go ahead and mail out a refund check for you. The whole process can take anywhere from 8-10 weeks. The next step is just waiting to receive your return label, which can take about 24-72 hours.” (It took another phone call by me a week later). I packed up the snow blower at a UPS store on February 4. It cost me $29.04. As of June 17, 2020, I have not heard from Snow Joe again. I have called and written over a dozen times, and I received automated case numbers, but never a phone call back or certainly no money returned. This is what their emails say: “We are aiming to respond to you within 5 business days or sooner. Please share your order number for faster service. (I always do). Sending multiple emails regarding one inquiry will not result in a quicker reply.” (This apparently occurs often). To summarize, the snow blower from Snow Joe could not clear snow. The “promise” made by the company proved to be a lie. The 3-year extended warranty was another sham. I have spent $210 over a year’s time. I do not have a snow blower or the money that I spent on one. I am not a competitor of Snow Joe. I am just a very unhappy customer who got robbed by this horrible company.

I have had a horrible experience with Snow Joe. After waiting six weeks for the delivery of my power washer, well after the promised 5-8 days, I tried to assemble. The parts list included 4 large screws and 2 small screw. I received all the same size 1" screws.I was halted at one of the first steps, so still have no pressure washer. The support line is useless...as are emails. No response!

I had to return a mower I had purchased. The mower was received on their end on 6/5/2020. As of today, 6/26/2020 I have not received a refund or an answer to my 5-6 emails other than their automatic response.

Placed order about a week ago. Never shipped item. Called their support phone number and got no answer multiple times. Texted a representative and they said someone would call me back. Never returned that call either. I believe the company is failing. AVOID this seller.

-5 STARs. DO NOT BUY from them. My products were returned and they received in January. Now it is August and still no refund. Called 4-5 times and sent so any emails. Every time they promise to send refund in same week. Horrible company and products.

I wished I had known that their customer service is slow to respond to get a replacement part sent to me before purchasing their electric lawn mower last year to replace my manual push mower that I had been using for the past 10 years. (They blame Covid-19 for the delay). One of the springs broke off after six months/2 seasons of regular use and I was promised twice now by their customer representatives that the broken spring will be replaced and "will receive an order confirmation within 48 hours". It has been a week now since my last email with Sun Joe and still waiting for an order confirmation that the part will be sent. I will have to go back to using the manual push mower this weekend to avoid getting a citation for high grass. So disappointed with Sun Joe and no, I do not recommend buying their products.

Need replacement parts for their PowerJoe Sprayer. After DOZENS of attempts and multiple emails, ZERO reply AND IT'S BEEN 6 WEEKS! Covid or no covid, 6 WEEKS!!! They are either out of business (no surprise) or Customer Service is not on their radar. Either way, AVOID THESE GUYS. I Should have read more reviews before. My bad!

I am surprised this company is still in business. They scam people. They don’t ship your product unless you put in a dispute with your credit or debit card company. They have zero customer service. All they do is send you automated responded answers when you contact customer service. Since they were never sending me the power washer that I bought, I requested a refund. They never even responded to my refund request. If you call them, they just have a recording that they don’t take any calls. And worst part, they send you an email saying that your item has shipped but it is not shipped. The tracking info says that the item is still with the supplier. But in your Sun Joe account it states that the order is completed and it was delivered. So, unless you dispute the charge, they NEVER ship the item. After you dispute the item, they send to you the item eventually and they force the item on you since the refund request is ignored. I ended with two power washers thanks to the fact that they took forever to ship it after I disputed the charge. The power washer I received is poor quality. It leaks. My husband had bought two snow blowers in the past from this company and they were also poor quality and doesn’t work well. This company has been blacklisted in our family. We will NEVER buy ANY sun joe products either directly on their site or through Amazon. I wish I had looked up reviews before I order from this company. This is the WORST company I haver bought from.

Worked when it was new but when I went to use it the next year it ran for about 15 minutes in the very hot day and then quit and smelled hot! Then it wouldn't run at all. I'm older and dont have the time to waste trying to get something to run. Would not buy another snowjoe product because they dont hold up. It wasn't abused and was stored in a dry place when not in use. So dissapointing. .

I bought a Sun Joe electric lawn mower MJ401E last May 2019 to replace a manual push mower I had been using in the past ten years to maintain my lawn. I used it for a few months in the Fall last year and then in the Spring earlier this year up until 3 weeks ago, one of the springs broke. I looked at the stores near me and no one has this replacement part in stock. It is the same story online, I only found Target.com that supposedly sells this part but unfortunately also out of stock. I called the Sun Joe customer service but only got several assigned ticket number for my inquiry then finally got e representative telling me that Sun Joe will send the part as part of the warranty and I will receive a confirmation with in 48 hours. A week passed and I called the customer service and got the same response that my request will be moved in front of the line to expedite my request. So far I have not received any confirmation regarding when my replacement part will be sent. I had to go back to using my manual push mower to avoid getting a citation for high grass in my area. I wish I had known in the beginning that Sun Joe's customer service is this slow, that would have been a factor not to purchase their product if I can't even get a part that is supposedly under warranty. No, I do not recommend purchasing any product from Sun Joe. Please Sun Joe, just send the part instead of saying/sending patronizing words/emails to get rid of my request. And stop blaming the pandemic for your poor customer service.

ZERO RATING. DO NOT BUY FROM THIS COMPANY. We purchased a dethatcher in early 2020, right at or right before the start of COVID. Used it once and pieces broke off. We reported it and were assigned a ticket number but nothing has ever happened. We have called their phone so many times. After hearing their message of telling me to stay on the line, I get disconnected. Been calling for over 6 weeks. Always the same thing. I did notice, on their web site, they offered an additional number to call....same thing happens. Never get put on hold. Just get disconnected. Have spoken to (2) techs on line and they tell me someone will get in contact with me. NOTHING. Have sent more than a dozen emails, referencing the ticket number and never hear back. We spent our money with a company that we thought was reputable. They are not. DO NOT BUY A PRODUCT. THEY HAVE NO CUSTOMER SERVICE. Covid or not, they should have themselves together to respond to customers.

The COVID is allowing companies NOT TO PICK UP THE PHONE AND OFFER CUSTOMER SERVICE. I used my mower 4 times, the engine overheated and now it's dead. I can not talk with anyone to assist me. I don't understand with millions of Americans out of work why companies like this use this grave virus as an excuse for bad business. Why cant someone is on the phone for support??? No excuse to take advantage of people this way. sun joe/snow joe blows.

I had to rate one star but feel a rating of negative 5 stars is a more accurate representation of Sun Joe's reprehensible customer service. I purchased a new electric mower (MJ401E-RM) by way of an online offer back in March 2020. I have another mower so I didn't use the new one until the end of May and it cut the lawn nicely. I used it again on June 5, 2020 and the back wheels completely broke off the mower. I reported to Sun Joe and was given a Ticket number. And here I am six weeks later . . . . Long story short, I called Sun Joe because the previous three email inquiries and three online chats resulted in absolutely zero action from this company to resolve my product issue. Not surprisingly, I sat on hold for almost 45 minutes today I have been told three times by online chat agents that my case has been escalated up and categorized as a rush case. Today Frank M answered my chat, took my information and then crickets. This is the absolute worst customer service I have ever experienced and after researching reviews I see I am not alone in my experience. I understand Covid and the restrictions it has placed on business, but really? Six weeks and still no one can tell me what I am supposed to do with this useless mower? Needless to say this is the last piece of Sun Joe equipment I will be purchasing.

snow joe 2 stage snow blower..1st snowblower i ever owned..crapped out after 3 uses..snowjoe sent me another one..crapped out after 4 uses..i have warranty until 2022..after telling me they would refund my over $700 purchase price minus $8 for handling and they would deduct the UPS cost to return from my refund they (i have the email from snow joe) now say they will not refund my money and want to send me yet another snowblower,,,enough is enough...there is an obvious flaw with this unit and i am tired of wasting time on it...too damn unreliable..i certainly do not want to end up shoveling AGAIN when the new blower craps out...DO NOT BUY FROM THIS COMPANY!!!

I received a pressure washer with a damaged hose. I contacted snowjoe through chat(requesting a hose replacement)and was told to register the product and then they would put in a warranty request, which I did. I promptly receive a ticket number by email. 5 days later and no response. I contacted snow joe again and was told I would get a response that same day or the next. Two days later and still no response. I don’t think they will respond. Thir 2 year warranty promise means nothing if they don’t respond to warranty requests. I will NEVER ORDER A SNOWJOE PRODUCT EVER AGAin. I will try to return the pressure washer to the retailer.

Placed order for Power Washer. I called them 2 days later and canceled the order. I was told I would have a refund within 48 hours. That was on June 15th. I am still waiting for my refund. I have emailed several times with no response. I finally got through on a call and was told it takes 7 to 10 days for a refund. It had been 12 days at that point. I still do not have my money back. I have put in a request for Paypal to return my money. I do not think the company will ever issue a refund. DO NOT ORDER FROM THIS COMPANY.

I purchased the smaller electric snow blower 3 years ago. We haven't had to use it that often. But this last storm we had in Cleveland was close to 18 inches. We truly put our snow Joe blower to the test. My driveway is very long. It did a great job job. The only thing is we had to get 3 extension cords that we duct taped together. I wish I could an actual picture of my driveway. It would make a believer out of you.

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