SoundApproach

Bought a pair for f Elac B5 speaker that they claimed is still new, only took out once for demo...blah blah blan...only to realized it was a bunch of lies just to deceive unsuspecting buyer into buying a pair of severely damanged speaker on the exterior. Not only deep scratches all over but also split corner. Obviously used & badly abused before. Contacted the customer service who pretended unaware of its condition but still plays along with assurance to resolve amicably. But after submitting pics of the damanges to them, they went into silence mode. Ignoring my messages. And because payment made via paypal (****), i was asked to return items at my expense. These are heavy items and weights a total of at least 15kg. I wouldn’t want to pay the shipping charges that cost more than i paid for these damanged speakers, it simply don’t make sense. I relented and swallowed the lemon. All I really want to say is beware of this merchant and think twice buying from them. Dishonest at best Despicable at worse.

I recently purchased Grado GW100 from this company and I am extremely impressed with their delivery. First of all I never heard about them until I purchased this item. Some how google search doesn't surface. Any way even one day delay in shipping they sent me a kind note just letting me know when the item is going to be shipped. Item arrived brand new and testing out by listening different types of music. I will post detail review about the item but this is just letting the world know how responsible is this company. Thanks you.

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