Southtree

4.1 / 5

Southtree

southtree.com
39 Reviews
4.1 Great
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4.1 / 5

Trust Score

3.2

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4.5

Social

5

Featured

4.5

Technical

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Southtree.com Review

Digitized by hand from our family to yours for over 10 years. Reclaim your glory days and get started converting your home movies, photos, film to digital today.

Southtree.com Customer Service Contacts

(800) 656-6032

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Last update: Fri, Jun 24, 2022 11:40 PM

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Southtree.com Reviews & Complaints (39)

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delivery 3.4 /5

price 3.3 /5

quality 3.3 /5

customer service 3.3 /5

on-time 3.3 /5

If I can give 0 stars, I would! Why only 2 out of 7 tapes I paid for were digitized? There is no indication at all that the other 5 tapes are in the usb nor attempted to be digitized? You sent an email you had difficulty with the tapes but 2 out 7? Is this a joke? I paid more than the promo price you have and this is all I get?
1

1 year ago

review by ItchyFeet

#delivery(4/5) #price(1/5) #quality(1/5) #customer service(2/5) #on-time(1/5)

I recently sent five reel to reel tapes to have downloaded. These were interviews with Eleanor Roosevelt, Sen. John Kennedy, Hubert Humphrey and two others by my dad, H. P. Sconce, in 1959 for his radio program, Christian Celebrity Tyme. These tapes and over 300 more have been stored under my bed for years. I received a tiny thumb drive and the interviews were perfect. Thank you.
5

2 years ago

review by Peggy M.

I used to be a professional photographer, mostly landscapes and wildflowers. I sent Southtree 100 slides, mostly Ektachrome Professional and some Kodachrome. From their website I expected files of at least 3MB each. What I got back was a few that are almost okay, many that are grossly underexposed, some that were over-exposed, at least one with messed up colors and not one was 3MB and some that were less than 1MB. This took about 6 weeks, which I expected but I expected them to be good and in general, they are awful. So now I have to have them done again, this time one at a time for $3.50 each.
2

2 years ago

review by Gerry R.

This company was recommended to me and I'm so glad I used them to convert my family tapes to digital! Instructions are very clear and if you have questions, staff are easy to contact and very knowledgeable, friendly, and professional. The quality of the digital conversion is good for what I have viewed so far. I will recommend this company to all of my family and friends.
5

2 years ago

review by Karen T.

To send VHS tapes that contain precious home videos to a company requires a leap of faith, but I took it with SOUTHTREE. I got clear instructions on how to pack my old tapes (they even supply the box, the bar codes and the mailing label), e-mail updates on my order, and my thumbdrive delivered back with my original VHS tapes in the time-window they specified. Seamless experience! I plan to use them for old audio cassettes containing family interviews and to digitize my photos and of course more VHS transfers. 100% recommended!
5

2 years ago

review by June B.

We so enjoyed sharing these past experiences with our family and friends. We had forgotten about some of the small but powerful moments from over 30 years ago. We're searching for more old tapes to send in.
5

2 years ago

review by Tonia J.

Excellent communication and good quality work. When I told them I lost the thumb drive after the job was done and delivered to me, they offered to the whole job again for free, charging only for the new blank thumb drive and postage. They managed to capture the audio from an old cassette tape which I was unable to play on my cassette player. I am very pleased.
5

2 years ago

review by Fred G.

Two recent orders to Southtree each had over five hours of 8mm and hours of compact VHS tapes now very compactly returned on two thumb drives... that were easily shared with family and friends on my own cloud locations. Great service at a total cost to me far less than buying equipment to do this and spending numerous hours of my time.
5

2 years ago

review by Gerard B.

Got a thumb drive of 15 VHS tapes back much quicker than expected. That was great. The quality wasn't great but I'm sure that had more to do with the 25-30 year old tapes. It would have been nice if someone would have contacted me to see if I really wanted old television shows mixed in with children's birthdays and Christmas'. They clearly were not intended to be included but we had a few miss marked tapes.
4

2 years ago

review by Dave A.

These guys are fantastic communicators. Got emails all along the way to keep me posted as they worked through my stuff so I always knew what was going on. Even left me a sweet hand-written note in the box. I've never seen a company do that. Delivered perfectly on time, the video files were digitized wonderfully. I'll absolutely use these guys again. I had no idea what was on some of my old tapes — it was such a shocking surprise to see a good friend who had suddenly and tragically passed away a few years ago. We were just kids playing... I sat and cried for an hour watching those old videos. It was such a beautiful moment. These guys and the service they do rocks!
5

2 years ago

review by Matt M.

A rep called Melissa was absolutely charming and extremely helpful in my initial call. She did everything she could to ensure that I received the best possible service and that my order was processed in the most efficient way. In follow up calls with questions she was always informed and very helpful! My order was processed and returned quickly and the end result was better than I could have hoped for. I would recommend Southtree to anyone wanting their precious memories to be captured and saved forever. They should also provide a box of Kleenex with completed orders - not a dry eye in the house!
5

2 years ago

review by Cathryn C.

I sent my wedding video (that was on an old video recorder tape) in to Southtree and I was super nervous because it's irreplaceable and we've never watched it (this July will be 12 years!)... but Southtree kept me updated every step of the way, from sending me the initial box to ship it back it, to receiving it, to each step of the transformation and then the shipping info! I will be using this company for life!
5

2 years ago

review by Shannon P.

Being able to not just have all of these memories saved into a different format but extend their usage and life, is already a joy on itself but it has also allowed us to share those memories with friends and families who are very far away in just matter of minutes. What a blessing. Thanks again!
5

2 years ago

review by Roberto T.

Everything done was great. To hear the recorded music again, that was recorded in 1959-1960 while in Verdon/Etain France, was fabulous. There was a little static, which came from the Germany based radio station. And there was one reel with garbled noise (I must have recorded over some of the original music). Otherwise, all the CDs are great.
5

2 years ago

review by James D.

I was very happy with my experience with Southtree. They kept me informed when they received my films, updated when they started the transfer, alerted me when they shipped the transferred product back to me. All of my originals were returned in great condition. The quality of the transfer was equal to watching the film. I have already sent my second batch of films to transfer.
5

2 years ago

review by Dale W.

Received our Southtree box today. The instructions are extremely simple, clear, and well designed. The personalized instruction booklet was excellent and in an easy to follow format. We have our box ready to head out tomorrow.
5

2 years ago

review by Ardyce R.

It took them months to digitize our 8mm films. Actually a day to do the work and months of just waiting for them to start it. They just kept sending emails that they got it, were checking it in, reviewing it, etc. Everything but doing the conversion. When we finally got the CDs, the format was only usable on a DVD player. I could not view them on my PC. Also, the videos were very jumpy and very dark. I can't see the original films. But I don't think they were that dark.
2

2 years ago

review by Dennis R.

I had some 50-year-old reel-to-reel tapes that hadn't been played for 20 years or more. Southtree did a fabulous job of transferring them to CDs and a thumb-drive. I was surprised at how clear they all turned out! And the price was terrific. I wish I'd done this earlier!
5

2 years ago

review by Rosalinda D.

I had several reel-to-reel audio tapes from the late 1960s or early 1970s that my father had made, including interviews with my grandfather who had been brought to this country from Bohemia in the 1890s. The results came back on a flash drive as I had ordered. It took about as much time as I expected from reading the web site. The audio was a little bit faint, but after all, those analog tapes were fifty years old. I managed to adjust the volume with Audacity. Based on my experience, I would certainly use Southtree again.
5

2 years ago

review by John J.

I used Southtree for a few of my videos. The customer service was great; however, VERY disappointed when I viewed the DVDs. We sometimes had to adjust the tracking on the VCR when we viewed the VHS tapes from 1982. When the videos were copied... the tracking was not adjusted; most of the videos have lines going through them and we are not able to clearly view. Wasted $200... just glad I didn't send all 20 yrs of videos. Sorry, I don't know how to add the DVD below.
1

2 years ago

review by M N.

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Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites

Southtree.com Review

Digitized by hand from our family to yours for over 10 years. Reclaim your glory days and get started converting your home movies, photos, film to digital today.

Southtree.com Customer Service Contacts

(800) 656-6032

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Share Preview

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