Opticians Glasses Contact Lenses

Could not fault the care and attention taken for my visit during Covid. For anyone who is concerned about visiting, I found the experience good and felt very safe. Hand sanitiser used, chairs and rooms thoroughly cleaned, staff wearing masks and taking all necessary precautions and glasses cleaned after trying on every time. The new procedures seemed to give more time to customers and, for me, gave a better service - very efficient. Well done to all staff and thank you.

Great contact lens service, totally flexible and forgiving even when I couldn't make my appts on time! Special mention to Amara at the Arndale Centre branch, who made the whole teaching process so smooth!

Awarded one star because I couldn't leave less. Customer Service, what customer service? Absolutely atrocious treatment by staff and there no quibble, no fuss guarantee isn't worth the paper it's written on. Collected my new spectacles on 6th September 2018, when I got home, I inspected the new spectacles while wearing my old ones and noticed scratches on both lenses and the frame so telephoned them straight away and was told no problem, return them, I explained that I could not return to the shop that day as I have no transport, lady said she would make a note on there system that I had telephoned them within the hour and that I would visit the shop in a few days, she said they would make up a new pair after my visit, Visited the shop 11th September and told nothing can be done as they are not covered for accidental damage!!?? I said the damage was not caused by me so I would like a replacement under there no quibble, no fuss guarantee printed on my receipt. The assistant said she would have to speak to someone else and went away, another person appeared, I think she may be the manager although she did not tell me this she certainly behaved as if she owned the store, in fact her attitude was immediately defensive and confrontational. She asked me stupid questions like "well, how do you think they were damaged" to which I replied as they had damaged them she would have more of an idea than me, she tried to get me to start an argument, but after more silly questions and talking down to me I said I was not prepared to argue, was she going to replace the spectacles or not, to which she replied in a sarcastic voice "no, I am not going to replace your glasses, I'm not doing anything", I then got up and left. As I suffer from chronic anxiety and depression this has left me feeling terrible with headaches and sleepless nights. I have now contacted Specsavers head office and am awaiting a reply. Absolutely terrible attitude and customer service, would I use them again, definitely not!!! Contacted store and website as requested, told by store that issue will be looked at by store director, but they are not available until OCTOBER, nearly a month after my complaint, will update again when they eventually decide to do something. Waste of time filling in the web form, all they do is send it to the store that you are having problems with, head office do nothing to resolve issues, useless.

I went for my first eye test in 20 years at Specsavers, Brixton, and then was lucky to have the lovely Yasmeen to help me choose my frames. Yasmeen was very professional, kind and helpful, and made sure that everything ran smoothly with my first pair of glasses. A big thank you to Yasmeen and all the team at Specsavers, Brixton.

Me and my husband went to specsavers in Cannock, Staffordshire for the first time. Never again! After both of us complained we went to the Lichfield store. I was given frames that were too small in Cannock even though they chose them, so they had to be changed. My husband was given reading glasses at Cannock but was still having problems so had to go back to be told he needed varifocals. Lichfield told him he had to be charged again, so he was charged for the reading glasses then for the varifocals. We will never use them again. I also found them rude at times. Avoid. Disgraceful service!

26th May 2019 one optician put drops in my eyes in dark room without telling me, from that day to today I can see without glasses complain several times nothing when to the doctor, they can't figure out the chemical, but gave me medicine normally use for healing an eye wound

I was a bit concerned at first because it seemed a bit like an assembly line, but within a few moments, my concerns disappeared. The staff were friendly and very efficient without being impersonal. my eye test was very thourough and the optician concerned was very good and explained things very well. In addition, tje rest of the staff were very good.

My mother purchased hearing aides from the Gravesend Branch because my mum was waiting for a double hip replacement (age 86) I arranged with Audiologist to visit her at her house £90.00 cost. I also said that before we wanted to proceed with a purchase we wanted him to discuss it with me first so I could discuss it with her and my sister this did not happen and he made the direct purchase with my mother. Once ordered she could not remember how much she had paid it was approx. £ 2,400 this I found this out after the purchase and only by ringing up Audiologist. She managed to get herself to the shop via taxie to collect the aides as it would of occurred more costs for him visit her bear in mind she lives in Gravesend. The aides themselves are flimsy I rang when she received them to say this only to be told that they are standard ! hence why we wanted a discussion before we purchased them. I also asked what we could get to make them more secure to be told there was nothing! My mum has just had her operation and is now recovering but managed to get the shop via a taxi to ask what she can get to keep them in the lady on reception said just hook them over the outside of the ear and you should be over to hear!!!!! the aides are really totally not any good with out a better way of keeping them in and I did speak to Audiologists at Boots who said you can purchase a nut or clip to keep them in place and to get them at specsavers ! but we i've been told there is nothing to get. Totally unimpressed with the customer care and I would not recommend Spec savers for aides.

Booked online appointment several days in advance and booked a day off work to attend. When I got to the store my online booking had not been entered into their system so no one could see me. Disgusting service!

I’ve just used Specsavers home eye test for the 2nd time and found it to be an excellent service. The two people who came were friendly but professional and explained what was going on. I received my new glasses within the week. We find it so easy to complain nowadays so it’s good to report excellent customer service

ripley specsavers derbys plastic nose bridge failed on glasses only 16 month old but now discontinued mmm . dont worry we can get a new piece of plastic and clip it on for you .oh great. how much will that cost. £60 sir . oh Sh.t I was a customer for years

I spent about £2.000 on my hearing aid. When I needed some new batteries, they didn’t have any!!! And had no idea when they would come back in stock. So I won’t be able to hear from now till when? Similarly when a few months ago one of them stopped working, they sent it to be mended, when I hadn’t heard for some time I phoned to ask when it would be ready for collection only to be told that they’d had it for several days!

I was delighted when specsavers employee “ Peter Ireland” from Cambridge Fitzroy Street Branch helped with my lenses reconfiguration/adjustment/modification/ to my recent variofocals prescription. I therefore wish to leave *****5 star feedback on the help I received from him. I can only recommend Peter in the Very highest regard as a true professional. Michael young.

I tried to leave 0 rating but it wouldn't let me. AWFULL first app after waiting 3 hrs no phone call my disabled elderly mum gave up. I made another app 2 wks later & again 3hrs after the app window had past I called to ask where they were & was told they would definatley be arriving shortly.....we are still waiting??? No phone call to apologise or re book. No explanation just call centre saying it happens a lot they loose contact with the team on the road. I find that very hard to believe!!!! They must have a mobile phone. WOULD NEVER USE THEM AGAIN. They are meant to be attending elderly & disabled people in their home after all????????

Made a formal Formal Complaint This complaint relates John Duminy the Director of Spec Saver Slough High Street who refused to come out to speak to me when I requested to speak to a manager having been sold frames that have repeated caused me inconvenience and I have returned to the branch numerous times. I was told by the meet and greet Hazel that 'John does not have the time to see you', he has said you will have to pay for another frame, or call him back on Monday! It was shocking to see that there was no middle management to deal with customer concerns /complaints and John thought he was to high up the ranks to deal with complaints or customers directly. I am sure that Johns attitude would go against the big name SPEC SAVERS ethos and customer care strategy which small franchises are not adhering too. I felt extremely disappointed and felt let down, will have to escalate, poor service and customer care at Slough Branch

I Visited your Horwich, Bolton on the 17th Nov 2019 and asked for a free NHS eye test advertised. told the reception that i had an eye test over a year ago but my eyes ached and the previous eye test i had paid for as they said the NHS eye test was every 2 years. all paperwork fille4d in and initial tests completed, then went next to see the optician for finals tests and she asked the same questions again. on telling her i had had a private eye test a year ago she told me i as not eligible as i had an eye test recently? less than 2 years even though i had paid this myself. she asked if i wanted to pay ad i refused! the issue? why not tell me at the beginning instead of wasting my time, on telling the reception why i was leaving early, they said "this was new one one on them"?

Purchased Timberland frame from Lewisham branch and after two months the side arm has broken a £80 replacement charge was requested to repair a shoddy product. Why are Specsavers supplying frames not fit for purpose?

I arrived 8 minutes late for my eye test, I was told they only allow 5 minutes. I explained that I had actually cancelled another appointment to come today as it was my only day off and that last time I arrived on time and they cancelled. Was still told to rebook. I said, not bloody likely, plenty of other places to go.

Went to Specsavers Stamford this week for an eye test. The staff were extremely helpful and very professional. They explained everything in detail and the dispenser guided me carefully through the selection of frames and lenses. I recommend them as a 1st class opticians.

First time I have bought glasses are Specsavers and, before a year I have marked in the most expensive lenses on the main glasses and in the clip in sunglasses. When I pointed out the mark in the main lenses it was my fault. I’ve had glasses for 56 years now and am very OCD about how I store them, so it it quite galling to have this aimed at me. I will be going elsewhere very soon as I can’t stand the mark that is in my eyeline. Specsavers will have seen me as a customer one and only once.