spicesofindia.co.uk

3.9 / 5

spicesofindia.co.uk

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

2.6

Reviews

5

Social

5

Featured

4.5

Technical

Is spicesofindia.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

24

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 95 reviews

Smart.Reviews

3.9

24 reviews

Mamma

2

4 reviews

Sitejabber

1

3 reviews

Trustpilot

1.6

64 reviews

Spicesofindia.co.uk Review

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Last update: Thu, Oct 7, 2021 12:26 AM

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Spicesofindia.co.uk Reviews & Complaints (24)

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delivery 2.8 /5

price 3 /5

quality 3.1 /5

customer service 2.9 /5

on-time 3.1 /5

Wish i`d seen this site before i ordered from this company. No order arrived, + no replies to my emails. So disappointing. Have just openened dispute with paypal to try get a refund. My advice to anyone thinking of ordering from these people DON`T, just DON`T.
1

1 year ago

review by R. W.

Used them for a business to business purchase. They sent less than half of what I paid for and ordered with a note on the delivery paperwork saying the rest would follow. It didn't. Tried emailing multiple times to get my money back. Nothing. Tried getting a phone number to call them on. No reply. If this wasn't a 'business' transaction, it would be considered theft. Total cowboys and I would recommend you never use them. If you are reading this from Spices of India, I dare you to challenge this. I have proof.
1

1 year ago

review by Matt Johnson

#delivery(1/5)

Dreadful. Invoice said Order would be delivered in 3-4 business days. Received nothing. Emailed them a week later to follow up - received no reply. Three weeks later I received a text message from Parcel Force stating my item would be dispatched the following day. Tracking Number on the Parcelforce website said "Item not received". Sent another email to Spices of India - no response of course. Thankfully paid via PayPal so escalated - awaiting investigation. All, please report them to Trading Standards. Disgraceful customer service. In fact, it is NON-EXISTENT. Save your money, save your blood pressure, save your time. Also if you are the fortunate few who do receive the item(s), check the Expiry dates!
1

1 year ago

review by Karen

#customer service(1/5)

What is this so called business up to! My order was missing certain items which was acknowledged on the invoice with a refund outlined.After weeks of being ignored the refund was eventually paid to me by the Pay-Pal Resolution centre.
1

1 year ago

review by Ex-customer

AVOID! Ordered three weeks ago - no delivery as yet; emailed them daily now and have requested refund through PayPal - have had no problems in the past with them but I'd advise you don't use them now if this is their standard of customer service and delivery
1

1 year ago

review by Simon

#delivery(1/5) #customer service(1/5)

Do not use this cheating lying company. I paid extra for Express delivery and waited almost 2 weeks for their overpriced rubbish. They banned me from there page when I protested and ignored my messages.
1

1 year ago

review by Steve curry

#delivery(1/5) #price(1/5)

Dishonest business. Should be shut. They are cheating people and harming their health by selling expired products. We ordered 2 packs Pillsbury Atta(wheat flour) in Jan 2020 and both packs have expiry date of July 2019. They are selling eatables/edibles that have expired over 6 months ago NOW. Upon querying we were blatantly told that the website shows the BB date at Jul 2019. Now who in their right minds would 1. Expect that a store sells expired foodstuffs to their customers? 2. Know that BB means Best before end date? They have refused refund and we will be approaching an appropriate consumer forum with evidence of the sale of the expired products. I hope they are shut down by the authorities for duping customers and for playing with the health of their consumers by selling expired edible stuff.
1

1 year ago

review by I. W.

A slight delay in sending the order which, from past experience, is unusual. However, order safely received and very happy with items. I was worried, after reading previous feedback, but they did not disappoint. So happy, as I always used to be. So glad they are still trading.
5

1 year ago

review by Alison

I paid for 2-3 day delivery. My 'fresh' herbs arrived 7 days later and had turned yellow. The reply to my email complaint was " we recommend you choose next dat delivery on fresh items". Did not address the delay nor ask for product to be returned for a replacement. In short, didn't want to take any responsibility. I shall not order from them again and suggest others don't either.
3

1 year ago

review by Sharron N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Dreadful. When I raised a complaint with this retailer about the unusable condition of the spices they had supplied, instead of asking for the product to be returned for a replacement or refund, their short email response was that I should "contact the manufacturer with any quality issues". Not only does great customer service not exist, this retailer actually denies responsibility for the goods they sell. Unlike Spices of India, PayPal made an immediate, no quibble, refund.
3

1 year ago

review by Graham S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Horrible service and very poor customer service. Delivered damaged and torn item and refused to refund. No regard for quality or hygiene standards. Disappointing experience overall. Recommendation - do not buy from these guys.
3

1 year ago

review by Vicky A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered and paid for 2 masala tins as well as spices. The spices came and the masala tins were ‘ to follow’ I emailed and called but phone was answer machine that doesn’t take messages. No reply to emails. £30 wasted and that was about 2 years ago. I’ve only just discovered this review site
3

1 year ago

review by Pauline Jonesroberts

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Received my order one week after being told it was with Parcelforce. It contained Bikaner Papads with a Best Before Date of January 2020. It is June now, when I complained I was told that their Website clearly showed the BBF date. Will not use this company again.
3

1 year ago

review by A. S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Waiting for our grocery since Jan 22. No replies to email here either. Its a pity, 56£ wasted.
3

1 year ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

AVOID AVOID AVOID Placed an order in good faith on Feb 13th - confirmation email no problem but then I found this page and doubt set in my mind. I got a text from Parcelforce on Wednesday 19th Feb advising the order was due but then noted on the tracking page that the item was marked as not picked up I have tried the telephone number and just get the answer phone and have also emailed more than 5 times with no response I have raised this with PayPal now and am awaiting a refund
3

1 year ago

review by Mat K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

ONE YEAR OLD PRODUCT I just seem to be another victim when I read all of the other reviews I did buy 4 bags of "Nestle Coconut Milk Powder', 1 kg and 14,25£ each. I was not sent an order confirmation, was not aware that Spices of India does sell old products (in this very case BBE 3/2019) and consequently had no opportunity to review and/ or cancel All Spices of India say is: It was clearly stated on the web page – the invoice ‘Line Item’ is created from the ‘Basket Item’ No apology, no free return and refund offer
3

1 year ago

review by Heiko Dillner

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Order placed in July 19 was short on certain items on delivery, but still charged, and promised a refund! After sending approx 15 emails.... still no refund!! This was just one of the arsey replies I received. ( screenshot of email below) AVOID THIS SCAM COMPANY
3

1 year ago

review by Dale Jarman

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered 30 cans of coconut milk, arrived on time but it is all rancid. They all have expiry date in 2 weeks, which normally i don’t consider to be an issue as long as the product is good, but not in this case. They don’t care about the law and consumers’ rights. I asked for return and refund but they refused. I wish there was a way to get the money back. 50 pounds is gone
3

1 year ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

previous purchases have been good but last one was short of two items two large curry pastes costing over £30 sent them photo evidence that it couldn't possibly have fitted in the box they sent but they still refuse to acknowledge it absulute thieves
3

1 year ago

review by M. Smith

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used this company previously (some time ago) with no problems. However two weeks ago I placed an order and have heard nothing. They have taken my money of corse. They do not respond to emails or messages sent via their website. Phone number is an answering machine. DO NOT USE THEM!!
3

1 year ago

review by Susan V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Spicesofindia.co.uk Review

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Spicesofindia.co.uk Customer Service Contacts

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