Spilsbury

I ordered 3 items from this company on Sunday, December 18. At the time, they had Holiday shipping details clearly identified on their website. It said orders placed by 10:00 a.m. (or 11:00 a.m. - can't remember which) on Monday the 19th were guaranteed delivery before Christmas with standard shipping. There were other details for order deadlines for guaranteed Christmas delivery for 2nd day and overnight shipping. I placed the order with standard shipping.

On Tuesday the 20th, I checked the order online and it said it was processing and stated one of the items was backordered. I called customer service and was told that my order was in the warehouse and was being prepared for shipping. "Maybe the item is now backordered", the customer service rep. theorized, but she assured me they had all of my items. I then asked about receiving it by Christmas, as it should have shipped Monday morning for standard shipping to make it in time, and it was now Tuesday afternoon. She said that they were backed up, and that that when they finally got around to shipping my order, they would upgrade the shipping to whatever means necessary to get it to me by Christmas. "If you placed your order by the Monday deadline", she said, "and you did, you will get it before Christmas". Thursday I received an email confirming my order had shipped and a tracking number was provided. I checked the tracking and found that it was SHIPPED GROUND! Estimated Delivery DECEMBER 27!!! I called and was told there was nothing they could do to get the items to me by Christmas. This was esecially critical for me because I was travelling during the holidays and was having the items shipped to where I would be through Christmas - not after. So I had to have the box shipped to me, and then ship the individual items to the people that I had no present for on Christmas. All they offered was to refund my shipping, which they did.

To top it all off, they overcharged my credit card by $10. Three emails and two weeks later, I finally received a credit for $10. The reason it took three emails is that the address that their communications come from "[email protected]" doesn't work to send emails to. So don't reply. You apparently have to send it to "[email protected]", which I only found after getting no response.

I won't order from them again.

I ordered 2 items on September 25th and was told the items would be delivered October 1 to 3, then it was delayed 4 more times and I was told October 15th. When I emailed them to find out why a Birthday gift would not be arriving by the date that they had originally said, I was told they were moving warehouses. Spilsbury should not be selling items if they cannot fulfill them as promised and not mislead customers. Will not shop with them again. So disappointed!

I was recently attempting to place an order for my mother. I called the 1-800-772-1760 phone number 4 times. I even tried the 1-800-285-8619 number. Each time I was dealing with a person outside of this country, in this case the Philippines. I asked to be transferred to the U.S. and was told they could not do that. I may be old fashioned, but I earned my money here in the U.S.; bank in the U.S., and would rather keep jobs in the U.S. I also see no need for my credit card information to be sent to another country. As a buying consumer, I want CHOICES. Give me a phone number that is a call center in the U.S. or a time of day that I can reach a U.S. call center or I will find and order from another company that does. By the way, I also do not type my credit card number into the laptop. In order to access the internet, I have been forced to allow a number of companies to collect data cookies. Having had a background in computer programming, I am aware that anyone associated with those companies can merely program in a request for any 16 digit number you type onto the keyboard and have all of your credit card numbers. Again I wish to express my need for freedom of CHOICE. Now the choice is up to you.

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