Spiritual Quest

I ordered a pre-made salt wall in white bricks from Spiritual Quest (SQ). SQ called me to tell me the worker had made the next size up by mistake and while SQ would not charge me for the more expensive size it would cost $20 extra for the packaging and shipping. Two SQ employees quoted the $20 amount. I was billed $24.99. When the wall arrived it was sloppily packaged with enough tape to require considerable time to unearth it. Then the following: the frame for the wall is made of unfinished wood – not what the photos on their site show (the customer is supposed to paint or stain it and while doing so not get those products on the bricks???) at that price, absolutely not, it should have arrived 100% finished and done professionally; two miter cuts are gap-toothed as if done by a student in a woodshop class in middle school; wood is stapled, with those staples completely visible creating an unfinished look; the flexible LED strip (no brand name, only “Made in China” on the box) arrived with no booklet at all to give some basics about the remote and my box did not have the cord that attaches to the adapter and plugs into an outlet so I cannot use it. Spiritual Quest’s handling of my order has been abysmal. Return it? It is very heavy. At a minimum maybe they will sent the missing cord and booklet for the remote. I will have to live with the over-priced, poorly made wall. UPDATE 6/5/22 SQ called me to tell me the didn't wanted to do business with me, that I had submitted a false report online. The person talked over me, never engaged in a conversation. Abusive.