3.7 / 5
Trust Score
4.6
Reviews
1
Social
5
Featured
3.5
Technical
Is stateroads.com.au legit?
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- The site has mostly good reviews
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Reviews Analysis
30
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Based on 30 reviews
Smart.Reviews
3.7
30 reviews
Stateroads.com.au Review
Car inspections by highly trained professionals ensuring you don039t buy a lemon Photos extensive written report and follow up telephone report Bookings 7 Days
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Last update: Wed, Mar 9, 2022 2:07 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I investigated the option of having the vehicle checked over by a large "motoring organisation" there and was ready to happily book with them, when I noticed the advert for State Roads. I noted that their vehicle inspection was far more thorough than the one I had been about to book, so I investigated further, as I wanted to be sure that this vehicle (being a Japanese used import) was all it was meant to be.
One call to Jo had me convinced that I was onto a winner! She not only knew a great deal about the inspection process, but was extremely prompt with email communications and booking. I proceeded to book a "Platinum Inspection" with them as this offered the best level of investigation for my needs.
They had a technician on his way to the vehicle about 90 minutes after my booking! Same Day! They liaised direct with the dealer and made all arrangements, leaving me free to get on with my day. Payment process was easy and correctly noted on my bank statement.
Later that afternoon I received a phone call from John, the technician/mechanic. He called me from his mobile as soon as he left the dealers yard and spent 15 minutes on the phone with me, going in to great detail about the condition of the vehicle. He was very friendly and explained everything in simple terms. He covered ALL areas from tyre wear, condition of brakes, suspension, exhaust, steering, chassis and under-body. Interior, trim & seats, wear and marks on carpet. Operation of sunroof. Indicators, lights, camera's mirrors, all electrical and power optioned components including load test on battery, (importantly) Engine, transmission & cooling system including pressure testing of radiator and several tests on engine internals including Co2 test for head gasket leakage and checks on conditions of oils & fluids. Most impressive of all was the fact that John plugged a "Diagnostic Computer" into the vehicle to check for any faults (or tampering) that may have been present within the extremely intricate electrical system of the imported car. (No other inspection service that I'd considered, was offering this).
He drove the vehicle and got up to freeway speed to ensure all systems operated as they should, including engine and transmission in operational conditions. He assured me that the vehicle was in very good condition and drove well. He had even done a non-invasive check on the "Thickness of the Paint" on the car, to indicate if the vehicle had been repaired/repainted previously! Amazing! (Again, Nothing like this level of investigation was offered from the other inspection services that I saw).
After my conversation with John I felt very reassured that I had chosen well when I booked State Roads, but it didn't finish there! John said that his phone was always on and if I had any further questions about this vehicle, that I was welcome to call him at any time (including after hours WA time). Above and Beyond Service!
A short time later that same afternoon, I received an emailed copy of the Very detailed and comprehensive report, covering about 250 points of investigation in a check-list style format, with multiple comments noted below as well. I was very pleased to also receive 46 clear and detailed photo's of many parts of the vehicle including interior, underside & various read-outs & displays of the diagnostic equipment in action on the vehicle, all taken throughout the entire inspection process, including kerbside shots taken during test drive. They even did a PPSR (Serial Number Search), check on the car to ensure it had not been written off or stolen or had money owing on it, and I received an emailed copy of that certificate same day.
Wow, what a service! Far more thorough than I could Ever have done myself and at a very affordable price.
I bought the vehicle (unseen) based on the inspection & report I received from State Roads! Their service saved me at least a thousand of dollars in airfares, accommodation and time and provided me with more knowledge about the vehicle than I could ever have possibly gotten by looking at it on my own!
If you're buying a car, you owe it to yourself to use these guys. I won't buy another vehicle until it's had a State Roads inspection! If for nothing else than just peace of mind.
Thanks guys, keep up the Amazing work! Very Happy.
ps. Sorry it's such a long read, but this can't be summed up in 25 words. :)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The first thing I would like to say is the lady that I spoke to in the office was very helpful and made
Me feel comfortable with buying a car myself with no help from my partner as he knows less then
Me about cars. I decided to go with the full platinum report as this was the best option for me
with no experience with cars at all and dealing with a car dealer.
The inspector was onsite when I arrived like they said he would so was great for a change.
The inspector I used was Flavio and he went through the car with great detail and I was amazed
With what a diagnostic scan showed up with the computer in the car and was interesting to say the least.
The other thing great was the depth he went through looking for previous accident repairs and found
Some repainted panels but could see there was no structural damage from previous accident repairs.
Also the time he spent explaining the details with me and told me things in layman’s terms so I could understand.
I had no idea this type of service was available at first and am grateful to my friend telling me about this company.
Thank you stateroads for excellent service and I will recommend you to all my friends.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
report stated that tyres had 70% of life remaining and battery was in good condition
took the car for its first service today (have driven roughly 8,000kms) and have had to spend $1k to replace tires (unroadworthy and alignment was extremely bad) and new battery, would have thought this would have been picked up on by the report that cost me $300
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Steve (vehicle inspector) called me when he finished to discuss findings, concerns and recommendations (verbal advice of his findings).
A 6 page report and over 30 pictures arrived about 15 minutes later.
Steve was straightforward and honest with the check and recommendations.
Great company to deal with (from my experience)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Nevertheless i booked using their online system, and when i called to confirm they could not commit.
So i cancelled.
I stumbled on State Roads, they picked up the phone super quickly, when i asked for it to be done today, the guy laughed and said he will do his best. 1 minute on hold and he came back with a yes!
The inspector came out and did a full inspection, he then called me and gave me a comprehensive break down of what was good and bad about the car. I got the report through not more than 20 minutes after inspection done.
Very impressed.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I found what I thought was an excellent 1955 FJ Holden at a forthcoming classic car auction in Adelaide, and, as I live interstate, I chose State Roads to inspect the car for me. Having used another (very poor) inspection service, I was apprehensive to say the least, but I was very impressed by the friendliness and efficiency of the reception staff at State Roads / Carchex. I asked that the inspector, Brett, look at certain specific points in the car, which he did. After the inspection had been carried out, Brett called me, describing the car's condition thoroughly. He then sent me a very detailed 12-page report, together with a very impressive collection of photographs which he had taken. When I saw and read of the car's condition - mechanical and body - it nearly turned my stomach. That "bomb" had been given an excellent "review" by one of the auction employees, and, incredibly, by a local car club member who knew the car, and had even driven it, saying it had no filler and no rust!!! It had plenty of both!!!! How it passed “full” registration over many years is beyond me. It very clearly shouldn’t have. I shudder to think what I would have done without Brett, his excellent report and those photos! Thanks so very much Brett, and State Roads. I'll recommend you.
Regards
Shaun
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The next morning I had a very detailed report which included photos of all aspects of the vehicle
Then, the follow up call from the technician which gave me the confidence to make the purchase
Highly recommended
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
In the end I was able to register the car that same day.
On time, prompt, knowledgeable, helpful and professional service. Highly recommended!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Stateroads.com.au Review
Car inspections by highly trained professionals ensuring you don039t buy a lemon Photos extensive written report and follow up telephone report Bookings 7 Days
Stateroads.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
The inspection saved me thousands easily. Will definitely be using the services in future again.
3 years ago
review by Sina T.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)