store.lexar.com

I sent in a rebate for a Lexar 2 gig card on January 8th, 2007 for $55. Yesterday, I got a postcard saying my rebate was refused because I had the wrong UPC code enclosed. I looked at my copies of what I sent to them and the UPC clearly showed it was for a 2 gig, 133x compact flash card....it was on the package the UPC card was in.

I called them and they repeated that it was the wrong one. He said the UPC code I sent was on a label...he wanted the one that was 12 digits and began with 6505. He said that was on the package. What package? I got the UPC code I mailed in from the package! He just repeated that it was on the package and it began with 6505.

I asked to speak to a supervisor, but none was available and they will call me back. In the meantime, I found the UPC code he was looking for and am mailing it in. It was on the cardboard that has the lifetime warranty info on it, so I had saved it. I wrote a letter with it, saying that enclosing 2 UPC codes on one package is NOT building customer goodwill. I doubt it will do any good...I'm sure it's just another ploy to NOT have to give out rebates, but it is very frustrating.

Thought I'd let you know....

Ordered a 8GB 300X Compact Flash card through another supplier. There was a rebate advertised for $80.00. Sent all the required documentation to Lexar Rebate Center. Later checked the rebate website to see if rebate was being processed. It said rebate was approved, but in the amount of $40.00. Sent several e-mails to Lexar trying to resolve this issue, without success. Called the corporate office several times and was finally called back by by a rebate supervisor and advised that another check was being sent today to make my total rebate $80.00 as advertised. I still have no explanation why the change from $80.00 to $40.00 on the original rebate check.
Moral of this story is to watch very carefully any Lexar rebates to ensure they are rebating you the correct amount.

I purchased a 128 GB Lexar JumpDrive from an online retailer and it died less than 2 month. Lexar made me pay for shipping charge to ship the damaged back to them for a new replacement. I paid $9 to UPS to ship it back.

On Monday of last week, I ordered two 1 ft. USB extension cables from Lexar Media, and they arrived on Thursday. Both work without a problem.

These cables were not available locally, and they are inexpensive from Lexar. However, the limited shipping options resulted in the shipping charge being 1½ times the merchandise total.

31 Jan.2006 received email promotion from Lexar and I placed my order using their secure site and my credit card. On 1 Feb.06 I received a comfirmation notice telling the order was shipped 3 day FedEx. 2 Feb.2006 I receive an email stating the winter promotion was a mistake and the order was cancelled. Also was a new promotion offering similar Lexar items at higher pricing. This appears similar to the "old bait and switch". I sent emails to the customer service and also sales requesting all my credit info be purged from their system and received no response. Needles to say I will no longer buy Lexar products and have switched to Sandisk which are just as good. I will now have to keep a close watch on my credit card account, I just could not believe a large company would treat customers this way.

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