Sundance Catalog

Just received a Sundance catalog and am shocked at the over inflated prices for merchandise that can be bought for cheaper prices at TJ Maxx, Ross Dress for Less and Walmart. $58 for a freakin see through t-shirt? GTFOH!! But if you want bragging rights or if you want to support a certain actor’s lifestyle then Sundance catalog is for you. Me? I’d rather shop at a bargain store for the same items.

As another reviewer noted, they are perfectly happy with one-time customers. My first order, no problem. Second order was a fiasco. I ordered over 2dz items (shoes, clothes, and jewelry) which were damaged, of such poor quality, and in some cases not at all what was advertised, that it was impossible to believe they were sent "mistakenly". There was clearly deliberate fraud, esp. with the jewelry (not sterling or gold). After returning everything, it was a runaround getting the refund, apparently a persistent pattern with them. Hopefully, FTC will investigate, and shut down the bait & switch fraud going on with their jewelry. In the meantime, best to take your business to more reputable, ethical, and fairly priced merchants who you can be sure are actually operating transparently with their "Fair-Trade" partners. I make no such assumption with Sundance now, given how they're doing business and treating their customers. Regarding WWRR do? in this case, sell his name & reputation for a boatload of money to private equity funders. Though in fairness to him in the 2018 catalog mission statements (next to his photo) he does close with this line: "Here we move forward, we leave the norm behind". Indeed. Forewarned folks.

I have previously purchased items from Sundance and been pleased. I recently purchased a shirt that was the WORST quality imaginable. It had strings hanging everywhere and lots were hanging about 12 inches long intertwined in a blue thread ribbon with white thread. No way to remove them without cutting other threads that needed to remain. I also saw flaw in material at the bottom of yoke that would definitely get bigger. I had to call three times to get a service person that would remove the 15.95 shipping fee. Of course, I didn't want another one of these cheap made shirts. Their site says you have to return items within 30 days. I sent it immediately. I called to check on my refund and was told they had received it on August 24 and was inline for refunds pretty soon. (Possible, but unlikely that they received it that late.) Still working on refunds from a period of Aug 19-23. Then I called back 15 days later because still no refund. This time I was told their policy was not to refund anything until 30 days of when they received the package. I checked their policy on line and it says nothing about this. It only says you have to return items within 30 days. So I will have to keep checking and make sure they really DO return my money. All for the crappiest quality of shirt I have ever seen. At first I was told I would have to document and send pictures of the poor quality and submit it to a committee to even get my shipping amount returned on a defective shirt. I will not be shopping here again. Their prices are too high for this kind of customer service. Very glad I didn't order the 450 dollar necklace my dad wanted to buy me that looked good with the shirt.

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