Superprof

Customer service is horrible. After paying the money, I was able to contact people for a few days and then it started giving a weird error. I contacted the email address provided a few times but there was no response. I had to give up and cancel subscription after a month. They are not providing the service they are promising.

I would say Superprof as an overall experience is good. I like the idea of having a website where there are many tutors for students to chose from to help them with any subject. The customer service is of great help as well. Whenever I had a question, they emailed me back and could solve my technical issues. The only reason why I gave it 4 stars and not 5 is because of the visibility of tutors. Tutors will only appear in their zip code so this limits the visibility of tutors and possibility to have more students.

Well, I want to make this 5 stars but I just can't. Dont' get me wrong, I'm grateful for the part that has 5 stars. I'll explain in short terms:

1 Star - Keeping the formatting you did for reviews is horrible. It will keep the punctuation but they will run things together in a blob of text to make things less pleasant to read. So likely when i post this, it will be one solid blob of text. Reviews or comments on someone's profile won't show up for a very long time if at all. Review system is okay but if you do the review from a link of a comment an instructor gave you for your profile, it won't give you the option of the rating system. So the Instructor gets no rating.

3 Stars - Interface. It's average and does the job but it is a bit clunky and missing quite a few features that are industry standard and important to have.

5 Stars - The importance that is put on getting reputable and upstanding teachers and students. Can't stress how important that was for me.

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10 stars - The instructor I found through SuperProf. I can't tell you how amazing he is and has done one heck of a job in his teaching and style. He's just an amazing human being.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.