Takealot

3.8 / 5

Takealot

takealot.com
44 Reviews
3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2.1

Reviews

5

Social

5

Featured

4.5

Technical

Is takealot.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

44

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Trust score (5/5)

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Takealot.com Review

South Africaaposs leading online store Fast reliable delivery to your door Many ways to pay Shop anything you can imagine TVs laptops cellphones kitchen appliances toys books beauty more Shop the mobile app anytime anywhere

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Last update: Fri, Apr 1, 2022 1:04 PM

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Takealot.com Reviews & Complaints (44)

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delivery 3 /5

price 3.3 /5

quality 3.5 /5

refund 3.2 /5

customer service 1.5 /5

The best and very convinient for me all the time. I find everything I'm looking for
5

2 years ago

review by mbalimakhubu

Read previous reviews from mbalimakhubu
I purchase from Takealot regularly. Recently I received a product that was broken but haphazardously repaired. The replacement was not much better. They refused to publish the review. Understand the reviews are not a true reflection of the product and Takealot actively skews those reviews - which is not too honest so can they be said to deal with their clients in good faith? you decide.
2

2 years ago

review by Freddy

#delivery(4/5) #price(2/5) #quality(3/5) #refund(4/5) #customer service(2/5)

Disgusting service!!! I have been a customer for so long and now I have a problem with a short delivery and they are just not interested!!! 20 emails lata just wasting my time !!! Is this what happens when u become too big -bg -ca -mx U throw your customers away -bg -ca -mx Remember we make u big. I am very unhappy at the way I have been treated !!!
1

3 years ago

review by Mrs C Subhanni

#delivery(1/5)

I ordered size 6 of Asics running shoe order number number 76005023. I have just received size 8! I waited 2 weeks for this shoe running with a painful shoe. Now nobody can help me. When I call the lady who delivered, she says she only delivers. What a horrible experience! I want what I ordered!
1

3 years ago

review by Mandisa

Bad courier service. i still haven't received my parcel and am not able to track it because it says the parcel was delivered and it was not delivered. the urgent now says i will get it after 4 days, how possible is that if you have overnight courier services?
1

3 years ago

review by Ntsako

I would highly recommend rather making a purchase at Makro than takealot. They have failed in serving the customer and have taken the supplies word over the customer. Do not buy any electronic devices from them. I warn you as a takealot customer. Do not waste your money. You are not protected. They only protect their suppliers.
1

3 years ago

review by Jonathan

I purchased a Fitbit Versa 2 for my daughter 10 months ago. I recently noticed a crack on the screen and returned the item. Takealot are unwilling to honor the warranty on the device. I’m disappointed in the the service level and response from Takealot. My wife also has a Fitbit Versa 2 and this now raises concerns for me regarding her warranty. Fortunately I have a Garmin which is a more reputable brand. Being a regular client I most definitely will have a rethink about purchasing online from Takealot moving forward.
1

3 years ago

review by Paul Rowe needham

I'm a happy customer! My order was delivered today , and everything is as it should be. The guys were also said to be friendly (my mother accepted the packages) , and helpful . The service I had received had been within the correct time frame - being a teacher - I plan , think (and order!) ahead . They gave me a minor shock this morning, changing my delivery date , but after 1 email all was resolved. The products I had purchased are what I had expected - very high quality ! Thank you Team TakeAlot . You've earned yourself a new , regular , satisfied customer! :-)
4

3 years ago

review by Micky

#delivery(4/5) #quality(4/5)

I bought a vinyl record from Takealot and returned it no less than 4 (yes, four!) times as the outer packaging/covers were damaged. What I found was that they only have 2 items in stock, both defective, which they kept trying to sell as "New". Every time I returned the item I notified them of the damage, and with the last 2 returns I told them that I have actually received that exact same damaged copy before, yet they did nothing about it and kept sending me the defective products. This means: - They do not read customer commentary when you return an item - They knowingly sell defective products as "New" - They are obviously a highly unethical business If you can find it somewhere else, do not buy it from Takealot - their average review score on this website is this low for a reason. And they do not even bother replying to customer complaints which should tell you all you need to know.
1

3 years ago

review by NJ

Bought an item online from Takealot before lockdown in March 2020, it was delivered to my work address. Item was faulty. In the interim the company I worked for, closed down permanently. I returned the full order by collection at my residence after I changed my collection/delivery address 2 months prior on their website and by notifying them twice via email of the new address. My clear instructions was a replacement and not a credit. I received a mail telling me they no longer have stock of this item. While on their website, I saw they advertise the same item. Notified them about it, they apologised, accepted. The item was to be replaced by delivery at my residence. Thrice the replacement item was delivered to my work address, a company that no longer exists. Remember, the faulty item was collected at my residence but the replacement item was delivered at my work address. How do you figure that out? Up untill today, 11 Sept 2020, still no replacement item and it's paid for. SERIOUSLY, You guys shouldn't be in business or fire the staff members that's not pulling their weight. These are the kinds of people that's pulling this country back instead of pushing it forward.
1

3 years ago

review by Q. M.

#delivery(1/5)

Used take a lot for the 1st time. I am very impressed. Their delivery was in 5 days, friendly driver, covid safety adhered to. And item was well packed. Just love the pre delivery sms's. I am really chuffed. Thank you Take a lot you guys are awesome.
5

3 years ago

review by Alice van der Berg

#delivery(5/5)

I order 2 times now and not ones where they late or faulty product, u will recommend them anytime to anybody, thanks alot takealot, you guys are the best online store, i will order again from you, may God be with you all
5

3 years ago

review by Helena

Please get more agents to work and assist customers and preferably phones that work! Sikelwa Nqolowa called me back and her phone was not working so she could not attend to my query - is that customer service????? Why not get another agent to call me instead? First your credit card facility is down, then apparently your telephone lines are down. She said i purchased a supposed item, cant tell me what item i purchased nor can produce an invoice..something smells fishy...
1

3 years ago

review by W. A.

#customer service(1/5)

I've had the worst experience. They said they would deliver then say there was no one at home. Meanwhile my whole family was at home and here was no one. They promise same day delivery but it is only to lure you to buy. Rather go to a makro or game.
1

3 years ago

review by BR

#delivery(1/5)

I was supposed to get my parcel yesterday 28/05/202 @ 17:00 ,I didn't receive my parcel and no updates at all I don't know what to do now,is my first and last to order at takealot. I'm so angry I've been waiting for nothing.
1

3 years ago

review by Deleted User

I ordered a card reader and we received a much cheaper plastic looking product and when I tried to fit my SD camera card it did not even fit although it is the right size the card just does not fit. Shocking.
2

3 years ago

review by Linia K.

I've been using Takealot for sometime now and never acquired any problems until today. i ordered a screen protect, removed the one I had, only to find they sent a cracked screen protector. I cant use my phone without one, I had to put that cracked one but I am very disappointed.
2

3 years ago

review by Zandile Pearl

Order 7243864 I didn't receive my order I've been waiting for many hours no call or anything to show that I am going to receive my parcel today
5

3 years ago

review by Ambani Z.

Horrible experience, first after paying for all 4 items, a few days later it shows that the one item is cancelled, then then day before, the other item cancels, so in end after 2 weeks I only got the 2 parcels. Really not impressed with the service.
2

3 years ago

review by Deleted User

I ordered about 70 kgs of dog food. The next day I went back on the app and saw my order was cancelled, apparently, they ran out of stock? what a joke and a lie, the lady I spoke to said they had no stock yet when I ordered. no one sent an email to say that the stock was finished. when I phoned again just to see if they had stocked the next lady said there was but with a hefty price. so i am assuming take lot made a price error lied and said they ran out of stock and didn't want to sell it at the price advertised! horrible experience. ill be using pet haven from now on
1

3 years ago

review by Josh H.

#price(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 7 authority websites mentions and 0 mentions in other websites

Takealot.com Review

South Africaaposs leading online store Fast reliable delivery to your door Many ways to pay Shop anything you can imagine TVs laptops cellphones kitchen appliances toys books beauty more Shop the mobile app anytime anywhere

Takealot.com Customer Service Contacts

No contact details for this company.

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Share Preview

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