Featuring Linens and Bedding Bedroom Decor things for your cabin or vacation home Beds candles and mood area rugs and throw rugs headboards and footboards and much more

The price was LOW, the transaction was smooth, the product is great, however, shipping took 2-3 weeks to start. Updates from Customer Service were unreliable and it didn't seem like there was a clear understanding of where the item was in this process. This was minor in the end since the price was so low and the product is so great!

I recently placed an order for my daughter's new bedroom set. When I originally placed my order the website said the nightstand was included in my order. I called to confirm this was the case and it turned out to be an error on their website and it wasn't included. Becky with RJD was able to get the nightstand included for me although it wasn't originally intended to be. I appreciate them making it right for the consumer.

My experience with the RJD stores has not been a good one.Shipping is really bad, it takes them 2 months to deliver. I have placed couple of orders with them before, first one i ordered a Pulaski bed set in which i got a night stand in which the drawer was cracked, i did send them emails with pictures, Becky did reply back but never helped me out with it again stating that the manufacturer does not replace that and i emailed back couple of times but never got a reply. Their customer service is really bad.

The second order i placed with them a couple of months ago i ordered a queen bed of home elegance with a night stand. Initially i wanted to cancel my order as it was taking them too long to ship. I got it canceled over the phone, the next day i get a call that it cannot be canceled as it is already shipped, i ask them that when i gave u guys a call, u guys put me on hold to make sure that the order has not been shipped and you told me that it has not be shipped and it will be canceled, than the lady says that it was an error and it was already shipped. They give me a tracking number of the shipping company and i track it online and i see that the order was not shipped at all the time i call to cancel, they were lying with me. Then i called again and told them that the order was never shipped the time i called to cancel they tell me that this is how it works and it will not show up on the tracking information and they started to become nasty with me. I had no choice i asked them now what and they were like once you get the order you will pay the restocking fee and the shipping fee and than we will return it. I was like this is a company that only operates for it benefits and does not care what the customer likes or not once they get the money!! So i get the order shipped(curb side delivery) The moment we opened the delivery the bed's head board was broken, at that moment i already had a bad experience with them and i thought now they would tell me that in order for me to send it back i would have to pay the shipping of the bed, repack it and send them back and it would take couple of more months for them to handle the situation. So to avoid all that i had the bed set up in my child's room with a broken headboard, the quality of the wood is very very poor, we tried to fix it but its broken again. If i had the chance of putting pictures up in a review i would have done that as well. So now i have a bed with broken head board and a night stand with a cracked drawer!!
I would NEVER purchase anything from their website and i would not recommend anybody else to do it. I would rather pay more money and buy from some other website at least for good quality and especially good CUSTOMER SERVICE!!
If i would have read reviews about them which most of them are soo negative i would never have initiated my order with them!!

NEVER USE THE BEDROOM SPACE... trouble with my order, customer service is terrible, don't return calls are no helps, don't return emails... it has been months and months now and i've given up trying to return or exchange. USELESS, I'm so angry.

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