The Restaurant Store

I ordered equipment that was listed as "in stock". 3 days after my purchase I get an email saying "shipped. 3 days after the item supposedly shipped I get an email stating that I should expect the product in 2 weeks. I attempted to remedy the issue with several options, including paying more for a higher end model to which they told me was also out of stock and i would just have to wait. Their customer support showed zero lack of concern for the customer and zero initiative for rectifying the issue that they caused. All in all I got the product (that was promised to deliver in 5 business days) more than 3 weeks after ordering. I had to push back my OPEN DATE for my establishment an entire week! The lack of urgency by everyone who I communicated with was highly frustrating and shows why you should think twice about doing business with these guys! I, myself, will probably never purchase another item from them after this.

I spent $530 on them, bought a heavy duty stainless steel prep table. These scam artists sent me a table w crooked legs, missing hardware (to support the table), & a scratch with a black stain. They never returned any of my calls or voicemails, only replied to a review i left elsewhere. They emailed me that they'll help soon as i send pics. Within 3 minutes my reply was sent with 6 clear pictures. 4 days later they were still ghost, so i call them n someone picked up he said he never received any pics. I sent them right there & then, he said he never saw any damages like that before and he'll send me a new one that same day. They went ghost again for A WEEK, i had no tracking number, nothing. Again, I had to call them and the replacement was never sent! I was told I'd get an email with their decision on the matter (like the decision to send me a replacement never happened)! I get the email the next day with a tracking number for the replacement & when i check fedex THAT TRACKING NUMBER DOESN'T EXIST!

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.