The Walking Company

I placed the order in the evening but soon realized that I wanted to add something else to it. There was no way to change the order online. In addition, it already had the tracking number assigned. Called them next day in the morning. The pleasant lady looked up my order and said that since it has not actually shipped, she'll contact the warehouse to process the changes. She called back in a couple of hours to inform me that everything was taken care of. Very nice experience overall.

Bought a pair of Abeo sandals in February, tried to war several times but they caused a blister and callous on the ball of my foot. Was told can't be returned as it was a fit issue and not a defect and outside the 30 day window. They won"t stand behind $129. Shoe? My husband and I spent
$430 on that shopping trip and that will be the last, but obviously from the complaints posted, they don't care!

Very short and strict 30 day return- at customer cost plus insured (required)=$15
Company also deducts original shipping cost. =$10 so ot cost me $25 to try their shoes. No other shoe seller does this.
Customer service is rude & curt and unapologetic so dont expect anything there.
My bad for not checking customer reviews first. Save yourself. Buy from someone else!!
Needless to say, the walking company can keep walking. I will never buy again from them.

17 days to get my order? I contacted customer service after 11 days and was sent an invalid tracking number to days later. This is not the kind of customer service I expect. I will not be using the walking company ever again!

Took one month to get my shoes and when I received them they hurt my feet so badly I couldn't wear them. Also they were supposed to be slip resistant but slipped and fell in them twice while working. Worst experience ever with customer service and not a good product.

I received a pair of shoes within 3 days of ordering. This was the first pleasant surprise. Unfortunately they were the incorrect size. On calling the company I spoke to an extremely helpful person. As I needed the shoes in a hurry, she gave me the option of buying a new pair over the phone so that she could ship them straight away. I did this and again received them within days. The returns process was seamless and at no cost, and my refund for the returned pair was processed promptly. Will definitely use again.

I ordered three pairs of shoes as a Christmas present. Four days later, nothing had been shipped. I called and they were very brusque, stated they had already shipped when they had not. The next day, I got email shipping notification and found out that all three pairs of shoes were coming after Christmas. I called customer service again, they couldn’t care less and couldn’t wait to get me off the phone. Now I have to go buy a Christmas present and return all of these to the store after they arrive. They have wasted hours of my time when Amazon and Zappos have two day shipping. Never again.

Hello everyone my name is Kevin i work at Macys wharehose i walk picking from 5pm thru 330am constant walking i was thinking about giving up my job because its hard on my feet,well my wife was at an appointment and there was a nice woman overheard me telling my wife that i was thru about giving up so she say excuse me wife says yes have you guys ever heard of the walking store at arrowhead mall?No ma'am well she had the same problem with her feet and she showed me her inserts she got 4 80 dollars.Well i contacted the walking store at arrowhead Abraham was on the line i exlained what was going on well he end up working at amazon for years and had on the same shoes he used there so i flew there and he tested my feet and set me up with the shoes and inserts,this was on friday im doing my review after i tried out the shoes first my feet are in heaven i saved my job i work hard i made full time after 3 weeks.Thanks Abraham your a god send he was thorough patient and just all out great these work god bless the walking company.

I bought a pair of flip flops, abeo specifically, for $80. I was clear with the seller, manager also, that I wanted a pair of comfortable summer shoes for here in Arizona. I explained I take my kids to the pool a lot, do house work and spend many hours on my feet. This is the reason I was willing to pay that much money, to keep my feet comfortable and healthy. She said I can wet the shoes but not submerge them in water. Well, I didn't do much but to wear them and in less than a month, they are falling a part. My mistake was not keeping the receipt. So be careful. They are not that good quality as a I though a pair of $80 flip flops would be. I have had cheap ones that ever broke that quick. After talking to the staff in the store, emailing, and calling customer service, they won't do anything to help me. No store credit, no exchange, no returns without receipt. They asked every piece my personal information for their system to keep me in their records, but they will not see my purchase in their system even giving them my info and credit card number. So, if you purchase something from here, keep your receipt for a while. You never know, the sun melt it the glue and damage mine. Very disappointed with their customer service once you made the purchase. Nor the store, nor the factory would take responsibility.

I bought some shoes and called a week later to take advantage of their Price Guarantee. Basically, they have no price guarantee because they don't match when a code is used (which it doesn't say this in their written, online policy) and also, I hadn't initially noticed this, the policy excludes "sale" products so I'm not sure under what scenario they should ever match a price. With service like this, it won't be long before they're crushed by the likes of Amazon and Zappos.

i order shoe for my sister 3weeks ago suppose to get there two week. my money was refund after two week i order again third week they finally sends me email saying call to verify bank so i called and ask them why didnt u email me before about this could have delivered sooner they didnt give a *****t said they don't know why. shes just doing her job she said i told them they should be sorry but respond is nothing not even one sorry i told my sister never order for this company every again bunch of b/s

I purchased two pair of shoes totalling $300 and needed to return one pair because they didn't fit and the vendor makes the customer pay for shipping. I wouldn't buy from this vendor again. There are too many vendors that let you return without paying shipping fees. Zappo's is one I love.

I returned a pair of shoes that was over the 30 days, however, before I returned them I had spoken to customer service and explained the situation. and got approval to return. Went out of the country for a week and when I return I find the same shoes were sent back to me with a letter stating that I can’t return because of time lapse. I purchased these at the Ft Lauderdale store ,which is far away from me. Very disappointed! I spent money on the return and they probably didn’t even read the notes that should’ve been in the system.

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