titan.fitness

I wen to buy a safety squat bar one night and the item was in stock. I waited for approval from “the boss” so I waited for the next morning. She approved and I went to order it but now they were back ordered about a month and half! I was disappointed but ordered it anyway since I wanted it. Two days later I get an email saying my order shipped. Three days later the bar arrived. I got home and HAD to give it a try. It felt solid although the welds are quite visible as well as some twists in the bar, probably from the manufacturing process(?). But, the pad was very nice and even though I only put a 45 on each side, the balance was nice and it worked as intended. I guess I have had a very different experience with Titan but I just wanted to put this out there since it was very positive.

Two times I ordered from this company and both times the messed my order up. First time it came over a month late and the box was damaged. Second time they only sent me one dumbell but charged me for two when I called to have them send the second dumbell they told me they were out of stock and the representative laughed at me. Horrible company

Don't order dumbbells from this company. I ordered 10lb dumbbells and they only sent me one. After emailing back and forth for a week they finally sent the second. I thought it was just a mistake and ordered a 20lb and 25lb dumbbells. I only received one of each. They said it was a glitch in the system and will send me the 20lb dumbbell and the 25lb wasn't in stock no more. Two weeks I never received my 20lb dumbbells. They said it was out of stock. If they would have did the order right I would have everything. Now I'm in the process of trying to return the one 20lb and one 25lb and get my money. But when I emailed them saying that, I haven't heard back.

DO NOT ORDER FROM HERE. THEY WILL KEEP PUSHING OUT YOUR ORDER SHIP DATE. Follow up - Backorder now August 6th. Ordered equipment on June 15th. I wrote a review 2 weeks ago, when I complained they moved estimated ship date from July 2 to July 23rd. I had to call them and ask for an update since they told me a ship date of July 23rd. Now, it's August 6th. FUTURE CUSTOMERS. DO NOT ORDER FROM TITAN. GO TO ROGUE, VULCAN, or ANY OTHER DISTRIBUTOR. I REGRET ORDERING FROM THEM.

Regret not checking this site first. Don't believe in what Youtube tells you. The shipping issue is real as they don't send you all the parts and the items are damaged when they arrive. I was one of those deperate for equipment during Covid 19 and totally regret making that decision.

I have bought several products from this company. I've had every piece break within a couple years or sooner. The worst is if something breaks and it's not under warranty, they do not carry any parts to fix the equipment. I had bought the plate loaded wheelbarrow. The wheel broke and they dont even have the size to replace. then i had someone from the company tell me which tire to buy. Of course it didn't fit. no help. customer service said we don't replace parts. if you want it fixed you will have to order another wheelbarrow. Just ridiculous! Only buy if you want your equipment disposable.

Gave me wrong info about delivery dates. I had to keep contacting them. Finally they answered email postponing it again. I thought these things were made in states. That’s why I ordered them. They charged me instantly. Terrible company.

Don't expect to get your order all in one shipment or with all the parts needed. I've had to call over 3 times to get the right parts and updates on my order which has taken over a month now to get. Still don't have all the parts needed. Fit and finish isn't great but that's what you should expect from a cheaper product. Honestly should've paid extra and just gone with Rogue fitness equipment. I bought a T3 series rack from Titan and will not be buying anything else from them.

Horrible Customer Service- The website made it look like the product was sold in singles, and others like it sold in pairs. I ordered two and got two pairs. My mistake I should have guessed they were sold in pairs, just like the others. I can't chat, it just refers me to articles, tried to call and their system would not recognize the tone of my phone when I tried to select "Returns". So I sent and email and was told they will deduct shipping from my order when they receive it, but did not explain how I was to return the item. No RMA, no Authorization Number, no return address. So if I pay to ship it back, I get charged twice? Just poor customer service. My advice is to go to better companies with a higher quality merchandise.

I ordered two 45lb plates from Titan two months ago. Each time I've contacted them about shipping, they've pushed the delivery date back another month. If you didn't have the product, why did you list it on your website? Terrible company.

DON'T PURCHASE FROM THIS COMPANY!!!. Lousy equipment, lousy warranty (goes with lousy equipment) and they play the game with returns of damaged. My equipment lasted only about a month when it broke, and when I tried to ask for a replacement, they said they had no record of my purchase, even after I showed them mine. One word - DON'T!!! No wonder they have lousy reviews.

I ordered a medicine ball from Titan Fitness and it arrived 2 days after I ordered it! They gave me updates on the processing and shipping status and I'm so pleased with the quality of the medicine ball. Great price for great equipment. Highly recommend!!

I went to Titian’s gym to purchase one of three tanning beds they were selling I asked the woman if there was anything wrong with the tanning bed and she said that the tanning bed worked that there wasn’t anything wrong with it. Well I ended up driving over 3 hours to get it. I took the women’s word for it that there was no issues with the tanning bed so when me and my husband put it back together it didn’t work it keep saying error 91 she clearly knew that the tanning bed didn’t work and lied to me just to get my money. What a horrible business I figured since it was a reputable business that they wouldn’t rip off a customer well I was wrong don’t do business with Titian’s gym they are not trustworthy and they also have cockroaches after we finally moved the tanning bed out of the back room there was a huge dead cockroach on the ground this could be why there going out of business ripping people off and being a dirty company that’s what I call KARMA

Titan is still experience sourcing issues. I ordered weights and barbell on June 15th. The estimated ship date was July 2nd since they were expecting the products by then. I called them on June 28th, and the estimated ship dates were July 2nd - 9th. Now I called them again on July 10th (no notification) and the estimated ship dates are July 22nd - 23rd. I won't be getting my items until August due to ground shipping. THAT'S A 7 WEEK DELAY. Unfortunately like most other people dealing with Titan, you need to stay on top of them for your order OR THEY WILL KEEP PUSHING IT OFF.

Ordered a product over a month ago when it was on back order and they kept pushing back the estimated shipping date every time it came up. Once I decided to cancel my order because they couldn't confirm when it would ship. they put the shipping motion in process and said I couldn't cancel now. Item has been in the shipping process without confirmation of shipment for 5 days. would not recommend ordering a product from them again.

I purchased the Single Leg Squat Roller that was on back order and when I was almost completed with putting it together, I realized that an intricate piece of the apparatus was manufactured incorrectly. Item #E ‘Foam Tube’ was too long by a little over 1/2 of an inch- there is a little play left to right where this piece inserts into, (#D Adjustable Frame) but not that much. I figured I had two options- 1.) send the whole thing back or, 2.) grab a hacksaw and cut it myself. I went with option two- took of what I needed, made it fit and it works perfectly. I called customer service and explained the issue and requested they give me some form of a credit; they came back and suggested $8! What as joke. I told the Customer Service rep, (TIN) that $8 wasn’t acceptable, the equipment evidently didn't go through any form of quality control before been sent not to mention my time in having to cut it in the first place. I provided multiple pictures- I was told I would be notified when my pictures were received by the Customer Service agent, (TIN) and her Managers would re-address, no response as yet?? I left a review on their website specifically for the ‘Single Leg Squat Roller’ and they REMOVED it, that 100% leads me to believe that the reviews on their site are tainted for sure. Bottom line is that they are definitely not the only game on the web!

I have ordered a few different items from Titan. The items I have received are wonderful. However I find the shipping issues to be beyond what other companies are dealing with at this time. I have seen a few people defend them. I wont argue with you but I will disagree. To take the money when you make the order but not deliver a product isn't right. Allowing a back order is great, but don't take my money right away. I placed my order 3 months ago with an expected shipping date. That date got pushed back a month every time it came. If they couldn't deliver the product then they could have said that. I am now ordering from another company. I could have had my product earlier had they been honest.

DO NOT BUY FROM THEM. I placed an order a month ago and they have delayed my order three different times. Titan pulled my money immediately, gave me a date and then changed it three times. Most reputable businesses will not withdraw until your order is shipped, some don’t, I know, but most do. If they don’t have a product in stock they should not allow you to purchase it. Seems like they just want your money. DON’T BUY TITAN

I had a 5% off coupon that didn't apply at checkout so I called and after 3 days finally got a call back and they said they would refund my money and I still haven't gotten it over a week later. I called again and they never answer or call back.

I'm glad I'm not the only one, but that's the only thing I'm glad about. Seriously, how does a company just take your money and not update you on the status of the order for OVER a month or respond to emails? The only emails I get from them are ads pushing "new items" or "items I may like." I was so excited that during this lock down, they had some fixed barbells so I could have at least one heavier weight to work with at home, but obviously I have made a mistake. My item was listed as back ordered, and at first it said it would be in stock on May 1, then when I checked back (because I didn't receive my order well after May 1 or hear anything from them), it said it would be in stock on May 12. Still, I have received nothing, no item or update or email response back.