3.8 / 5
Trust Score
3.5
Reviews
2.5
Social
5
Featured
4.5
Technical
Is totalcycling.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
13
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 51 reviews
Smart.Reviews
3.8
13 reviews
Trustpilot
3.2
38 reviews
Totalcycling.com Review
Total Cycling has a huge inventory of cycle parts frames accessories and apparel If youre serious about cycling we have something for you
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Last update: Fri, Feb 9, 2024 3:49 PM
On the 1/01 nothing yet so i sent e mail...
Nine days lalter they response was sorry we forgot your order it will be shiped today.
I ask for tracking ...nothing.
Five days later nothing yet . I have finaly cancel my order (without trouble) almost 1 month after my initial order.
Order shipped 1/9
Order delivered? (today is 1/16)
Their website claims same day dispatch. Actual: 5 days
They claim 3-5 day shipping to the US. Actual TBD but at least 9 days
Don't believe a thing they say.
As for customer service, response time of 7 days. Which is just pathetic.
tried to ring but only ever got answering machine with no facility to leave message. Grrrrrrr
E-mailed to say can they give me an update and received apology for no one getting back in contact.
Their terms and conditions say 24 hrs!!!!!! if there is a problem with order.
Told 16-30 days before due in stock!!!!!!!!!!!! request advise.
I have asked for a refund onto my card and yet again NO REPLY. tried ringing....NO REPLY.
so still waiting for refund.
For an internet trading company their customer service is diabolical and their stock system is a joke.
to give a phone number in the contact section to only receive an answerphone message with no chance of LEAVING a message is beyond a joke.
I will never use this company again. (so far in the last 6 months I have spent over £5,000 online on cycling gear)
BUYER BEWARE.
Their site says they dispatch items the same working day if ordered before midday, otherwise following working day.
2 days later, still no dispatch. Repeated emails and calls to try and get in touch with them so I could cancel the order (needed it by the weekend, so ordered it elsewhere instead), no response. A further 2 days later, still no response BUT they dispatched item I had asked to cancel.
No communication, late shipping, abysmal.
My experience was very satisfactory. Have ordered a few items previously including a bike frame and was similarly satisfied. I would have no hesitation in recommending.
When I saw other people's comments about bad customer service etc., I became very upset and even started looking for alternaties. But then I managed to reach the shop via a different phone number listed on the totalcycling's facebook page, and Mike from the shop explained to me that it was St. Patrick's day and therefore there was no one at the store. The following day I managed to reach the actual store (Mark, if I remember correctly) who made sure that my order was processed urgently and went out on that same day. Since I requested rush delivery, the following day (on Wednesday) I already had my order delivered to me in London. I couldn't be happier about the whole experience because I was only staying in London for 2 days, and if Mark hadn't been responsive enough, I would've left before my package arrived.
Normally, I don't post reviews online (unless something really bad happens and I feel the need to complain) but given how low ratings of these guys are, I though it would be fair if I share my positive experience for a change.
Called Total Cycling and got answered the second attempt, they assured me my package was shipped on the day of purchase.
As my Next Day Delivery did not arrive in the time that it should have (not the sellers fault this is down to the Royal Mail) they refunded me the balance of shipping fees back.
Item showed up on the RM system later that day and was delivered the next day.
So all very good despite the NEGATIVE REVIEWS, will use again
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Totalcycling.com Review
Total Cycling has a huge inventory of cycle parts frames accessories and apparel If youre serious about cycling we have something for you
Totalcycling.com Customer Service Contacts
No contact details for this company.
Share the company's rating
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Access SmartReviews free tools for businesses and start getting closer to your customers today!
Sent customer service an e-mail prior to ordering and took a week to get a response.
Will purchase from them again.
3 years ago
review by Jer826 W.