TravelUp

Bunch of Crooks! Stealing you money. I have been waiting for my refund for more than three months now without any results. Four weeks ago they made me me believe that I would get my refund in 3-5 working days. Still no money on my account. I have spoken to several people from their stuff strictly online because their lines are always off or no one is reachable. I believe I am contacting always with the same person under different fake contact names. Fake company Fake staff. Avoid them at all costs!

What to say about this lot of liars and cheats. Refusing customers refunds, changing their TandCs to make money, preaching all travel laws and making stuff up as they go along, Travelup are gonna be the death of every single travel agent in the uk as no one will ever use them.

Would give zero stars in possible. Awful customer service with no response on phones or email, and now it appears they have the cheek to change ts and cs to earn themselves money as a cut on my refund. Avoid like the plague. Will NOT be using ever again. If you read this travelup - I'm still waiting for my refund as it appears so many others are.

With all of the Covid-19 going on in the US, me and my family canceled our trip to Vegas. Mind you our hotel is closed until further notice and the company refuses to give us all of our money back. It's a shame.

Taking TRAVELUP TO COURT for refusing to refund I bought two tickets via Travel Up - from London to Philippines and return, 3 months in advance. Same day, I asked for cancellation and refund. First, they game me only two hours deadline to ask for a refund (no deadline was not mentioned anywhere in their Terms and Conditions), and when I missed their deadline they refused to pay completely. Their excuse: they bought discounted tickets that cannot be refunded :). To be clear: I was NEVER informed about not being able to cancel, at the moment of purchase. I never agreed to forfeit my customer rights. (Also, their 'discounted' tickets were £200 more expensive than standard airline fares). I do not understand how they are accepted on Skyscanner. There are plenty of people calling TravelUp a fraud, but TravelUp doesn't care: they simply hired online trolls to attack any complaints and post fake reviews. I took them to the small claims court. Now they will have to pay not just for the plane tickets, but also for my distress and for my legal expenses. Lesson learned? :)

We found that this business has an active Facebook page with 13712 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.