tyreleader.co.uk

3.6 / 5

tyreleader.co.uk

3.6 Average
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3.6 / 5

Trust Score

1.6

Reviews

5

Social

5

Featured

5

Technical

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  • Facebook account found with large audience
  • We found several negative reviews about this site
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Reviews Analysis

20

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0

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0%

NON VALIDATED REVIEWS

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Based on 26430 reviews

Smart.Reviews

3.6

20 reviews

Trustpilot

4.3

26410 reviews

Tyreleader.co.uk Review

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Last update: Wed, Mar 9, 2022 9:09 AM

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Tyreleader.co.uk Reviews & Complaints (20)

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delivery 1.7 /5

price 1 /5

quality 1 /5

refund 2 /5

customer service 2.1 /5

Paid for two tyres in early May, Received one correct tyre and one incorrect tyre. They arranged to collect the wrong one, then said they don't have the correct one. 6 weeks later still trying to get my money back. No phone number, Andora based, no contact possible. Having to process a claim with my bank. Avoid at all cost!
1

1 year ago

review by Mark Bowles

I ordered 4 tyres on June 4 th ,2 were delivered on June 10th, and the other 2 on June 12th. The tyres delivered to a fitting centre , recommended by tyreleader , on June 10 th were not what I ordered. I informed the company by return, however they were not helpful. Eventually after I had to supply them with photos of their mistake, they agreed to have them collected and return the cost of the 2 tyres. To date I havn't received my refund. The service team are most unhelpful, ignoring most of my e mails. I emailed on July 8th , and July 14 th. I received no reply to either. It is now 6 weeks since I ordered my tyres . The situation is intolerable.
1

1 year ago

review by F. F.

#refund(1/5)

I ordered a set of Potenza Bridgestone RE070 tyres. 2 turned up, meaning I had to rearrange my alignment that I booked and lost my deposit. 1 month later, I still haven't received the other 2 tyres. I have asked for a refund but nobody replys. So I'm currently down £300 plus the £30 deposit I lost for the alignment. No customer service at all, no reply, no communication. Would NEVER recommend tyre leader to anyone I know and definitely will not use again
1

1 year ago

review by Josh Watton

#refund(1/5) #customer service(1/5)

Honestly. If I could give no stars I would. AVOID AVOID AVOID LIKE THE PLAGUE!!!!! The worst customer service I have ever experienced. It’s been about 3 weeks since tyres were ordered. 4 tyres arrived. All of them the wrong ones. No contact numbers, everything over the ticketing system. Which if you’re expecting a speedy response. You have come to the wrong place. It’s been 2 weeks of emails trying to arrange collection of the incorrect ones. And we still haven’t even been given a tracking number for the correct ones being sent out!!!! I have offered two solutions to getting the wrong tyres collected - including getting them picked up from my address as my dad is self employed and can’t stay home all day waiting for a collection to come and get them. Especially because it’s 2 weeks later and we don’t even know if one has been arranged. Unlikely as we were advised within 2-6 days they’d be collected...... that was last week. Not even been arranged as we have had zero contact/ tracking numbers or anything. Beyond a joke. For the sake of saving money go elsewhere.
1

1 year ago

review by L. H.

#customer service(1/5)

ORDERED 14TH MAY..AS OF TODAY 10TH JUNE STILL NOT ARRIVED..COST ME £187 ..NO ONE WILL ANSWER E MAILS AND NO PHONE NUMBERS ..BE AWARE DO NOT USE THIS COMPANY ! THEY ARE GERMAN COMPANY AND NO ONE TO ANSWER TO ...
1

1 year ago

review by neil atkinson

Not UK seller(Andorra),beware as no claim is accepted by them.One of the four alloy wheels damaged/dented/manufacturing error.Also,purchased brand new tyres,came in unused but almost 3 years old. You can watch the review on YouTube titled tyreleader.co.uk. Beware!!! Crooks from Andorra trading in the UK. The EU law doesn't apply to them as Andorra is not a part of the EU state...in the event of any issue with them- you are on your own...these cowboys from Andorra do whatever they want...they keep trading here in the UK....if there's no problem with the delivery- that's fine...however...any problem should occur - you're on your own screwed by them big time.One of the four alloy wheels came in damaged/dented (either during the transit or manufacturing error).It was only possible to spot it once the tyre was fitted onto the rim, prior the fitting couldn't see anything as there had been no obvious damage to the alloy wheel such as a scuff / scratch / the wheel was dropped ) mishandled etc. Also its box came in intact.The lower price they offer is reflected in the quality.Also,purchased brand new tyres.....yes ,came in unused but almost 3 years old (2018-May2018 , it's September 2020)!!!! - every tyre has its life span during of which can perform at its best- it's 5 years regardless if the tyre is in use or not.I've got 2.5 years left before starting to think about another set to buy and that's unacceptable!. A complaint has been submitted awaiting for their response. As expected ,they rejected any responsibility to say , I should have inspected the stuff upon the delivery. Again , I did it , however the alloy wheel is slightly off of its original rounded shape hence this can be spotted only once the black tyre is fitted as there's a slightly bigger gap between the tyre and the rim's outer edge. Strongly recommend to shop elsewhere ( from seller based in the UK ) ... please avoid these cowboys from Andorra
1

1 year ago

review by Hubert

#delivery(1/5) #price(1/5) #quality(1/5)

People be AWARE!!! This company is based in Andora away from UK or EU laws and you are not protected if you by from them. They trading genuinely BUT if they wish to dump you they will do that. They not resolving issues they just ignore them and keep trading. What you save within your successes full orders is less than what you lose when the order goes wrong, and there will be no support from Tyreleader. Bought tyres 3 times and the first 2 received the delivery. BUT the last time delivery did not arrive. Tracking details show that parcel could not be delivered due to incorrect address. I have checked address provided with order and it is correct. After waiting for nearly 20 days contacted customer service. And received a "proof" of delivery, a piece of PDF file with no dates no recipient details only DPD logo, tracking number is written on the side of the document and someone's signature the proof states that parcel held in the depot. Checked tracking details again and fond an update with the latest date satin that parcel delivered. No more response from tyre leader at all, sent multiple emails and contact forms with no reply. Money lost.
1

1 year ago

review by Pav

#delivery(1/5) #customer service(1/5)

Total disaster, no customer service AFTER DAYS OR TRYING - so you can't get them if any problem after my order was send with 2 tyres missing. Tried many times to contact them and getting nowhere, hence why I was motivated to write this review. AVOID!!!!!!
1

1 year ago

review by HENRY

#customer service(1/5)

Terrible company. Sent me a duplicate order that I did not request and then charged my card for it without authorization. The card they charged was not used on their site for a year so they are retaining peoples credit card information. They are refusing to refund the charge unless I organize collection of the tyres they sent in error!! and they want me to organize collection of the tyres during the CV19 pandemic. They are a disgrace and I have reported them to Mastercard and my bank
1

1 year ago

review by Alan O'Sullivan

#refund(1/5)

So I will explain how this company tricked me: 1)On 16 Aug 2020 I placed one order for 2 tyres : GITI Sports S1, 275/40R 18 99Y.On your website exactly those tyres they have been with 2 prices: one with £66.69 (lower price because DOT it was 2017) and one with £85.49(because the DOT it was more recent) 2)I placed the order for 2 tyres, £85.49 each, because seems like 2017 it was a bit old for me. 3) Instead you send me the cheapest version of tyres, the one which are on your website for £66.67,the one which are DOT 2017. 4) I send you photos and you agree it was a mistake 5)Instead of give me back the difference from £85. 49 to £66. 67 per tyre, which it is common sense, you was insult me with a discount of £5 per tyre and told me you was doing an average.... 6)I did not ask for a special price for me, I did not ask for something free, I just want you to be fair, that's it, nothing else. You still have on your website the tyres which I paid £85 on sale for £67.They been on exactly same price on the date which I was placed the order. 7)So what have you done you trick me. I was paying £85 for one tyre, you send me the cheap version of tyre (DOT 2017) which cost £67, and now you are coming to me with £5 discount. So I am still paying £80 for one tyre which you are selling with £66
1

1 year ago

review by Bogdan Badina

#price(1/5)

2 months in and they have only collected one of the two tyres they're supposed to collect. Refuse to take any responsibility for the collection even though it's the carrier they select. Impossible to communicate with .Now taking legal action as still no refund for my tyres.
1

2 years ago

review by Jonathan Brazier

#refund(3/5)

Appalling, 9 days later and the tyre I ordered has still not arrived. Customer service is ineffective and unresponsive. When I tried to leave a review through their site , they removed it because it was negative! Only positive reviews are welcome with this outfit!
2

2 years ago

review by Pete Scott

#customer service(3/5)

Only 3 tyres out of 4 were delivered within 2 weeks. How am I supposed to drive on 3 wheels? Then 2 more weeks messing around until I was told tyre not available at all. Same day sent them link to their own website showing tyre in stock. Was told not available to me. Ordered that tyre from friends account and received it later. Then 4 more weeks and 30 emails untill I was promised a refund on 1 originally not delivered tyre ! Maria in customer care is really ignorant person who lied to me that tyre is not available at the same time when it was ordered through different account. Bunch of fraudsters this tyreleader is !
2

2 years ago

review by Andrei Q.

#refund(3/5)

Purchased 4 x Tyres on Tyre Leader web site, The web site says they are for Passenger Vehicles, The Tyres arrived at the fitting center and they are in fact for commercial Vehicles (Van Only Tyres) and unsuitable and unsafe for Road use in the UK with a Regular Car. The Mistake is obviously on the website, but they take no responsibility even after pointing this out to them. There are now 4 x Tyres at the fitting center that are unsuitable and dangerous for my car and Tyre Leader have been very unhelpful. I will now have to take this up with my credit card company to obtain a refund due to incorrectly and misleadingly sold tyres. What a complete waste of time and money, I would not recommend this company to anyone. May seem cheaper, but with no care or concern for there customers' safety or road legislation in the UK, (Fit Van tyres and the car will not pass the MOT). !!!!!Be very careful about what tyres you purchase from them!!!! Shocking service, Terrible Customer Service and misleading selling wrong tyres that are unsafe for the Vechicle.
2

2 years ago

review by Lee Sutton

#refund(3/5) #customer service(3/5)

Eleven days after buying tyres and there is still no sign of a tracking much less the actual tyres. Nonexistent customer service, too. Avoid at all costs.
1

2 years ago

review by Cboyce M.

#customer service(3/5)

Still have not received my alloys, I've sent numerous messages now and no response, I ordered 4 alloys and 4 tyres the tracking said they both have been delivered to the garage and I've been there twice now and no alloys have been delivered there, I've sent messages to try and get a response a explanation or anything as I'm now stuck with 4 tyres and no wheels to put them on, I'm totally left in the dark with no response what so ever, I really wish I never ordered from this company, Its all totally shocking that this is happening, I do hope I get a response from my review as customer services does not respond with any guidance
2

2 years ago

review by Michael R.

#customer service(3/5)

Bad experience They mucked up an order two years ago and refuse to do business with me again, and completely tyreleaders fault. Be warned if they or there third party delivery company they use, neither will take responsibility for their failure to deliver, or deliver the correct goods. You will get shafted Best to avoid. And they will try and block your review
1

2 years ago

review by Steve D.

#delivery(3/5)

Placed 4 orders over the years 3 for tyres and one for alloys, always arrive within 5 working days. Never had any issues so I've not had to contact them.
5

2 years ago

review by Deleted User

awful customer service, no phone number to contact them in Germany, replied each time contacted them after few days without considering my points, claimed my item was delivered while it was actually returned to them
1

2 years ago

review by Deleted User

#customer service(3/5)

It was actually tyreleader.ie Doesn't really matter, it's the same site. Ordered Monday, delivered Friday morning. €200 saving on 4 tyres. Could not be happier with the tracking(got the track link on Thursday, day 4) and service. Would highly recommend and will definitely use them again.
5

2 years ago

review by Simge Y.

Tyreleader.co.uk Review

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