ukdigital.co.uk

2.5 / 5

ukdigital.co.uk

2.5 Poor
For scoring calculation, we evaluate more than 25 parameters.

2.5 / 5

Main Score

3

Reviews

3

Social

1

Featured

3

Technical

We are evaluating more than 25 parameters for scoring calculation.

Reviews Analysis

6

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Last update: Mon, Nov 30, 2020 3:48 PM

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Point: Poor

Review ukdigital.co.uk

ukdigital.co.uk Reviews (6)

I ordered a Tamron 17-50mm 2.8 Di II. It arrived promptly and well packed.

It had an unacceptable degree of softness on the right hand side of the image at all apertures and focal lengths. I sent it back for refund under the 7 day distance selling regulations (EU Law) at my own expense: £6.40.

Over a month later, they still hadn't refunded the money, I called them several times, the said it was being done. They then called me to say they had lost my credit card details !

They eventually confirmed they had refunded the money, but had deducted the £8 delivery charge.

I've had to pay nearly £15 for a faulty lens.

Pretty poor customer service.
3

6 months ago

  •  

review by Alembicbassman H.

Read previous reviews from Alembicbassman H.
I have used this company for years buying many cameras and accessories from them. They have always given good service and their prices are very keen.

They are unusual for an online supplier in that they have a shop at their warehouse in Clitheroe and also full contact details on their web site. They ae happy to let you try out cameras in the shop and give advice. I can't comment on the mail order service as I live locally and just go to the shop for anything that I buy.
5

6 months ago

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review by Malcy Y.

Read previous reviews from Malcy Y.
I purchased a Panasonic FZ330 camera recently. Great camera and even better customer service. Called the company to ask advice on various models. They helped me with my decision with clear answers to my questions. Very happy with my new toy.
5

6 months ago

  •  

review by Jim T.

Read previous reviews from Jim T.
Now my 5th or 6th purchase from UK Digital, prices are always very competitive, with fast delivery and is now my go to shop for most photographic items. Have dealt with various members of staff, including Paul, Tony and Debbie who are always very helpful with advice, and patience with me changing items and technical advice. Their website is clear and easy to search, and easily contactable by telephone, web chat, or email. They have a shop, so hoping to visit in person in the future. Thanks again.
5

6 months ago

  •  

review by Peter J.

Read previous reviews from Peter J.
Awful Customer Service After ordering a Sony a7iii battery I was informed I would have to pay an extra £12 delivery as I am not in Mainland UK! Since when was Scotland separated? UK digital had no compromise and were unwilling to fulfil the order in any way or even split the postage cost. So £18 delivery for a small Sony camera battery! This company really needs to look at it's processes/customer services and think hard if they want to gain and keep new customers!
3

6 months ago

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review by Kb M.

Read previous reviews from Kb M.
Horrible experience with ukdigital I bought a Sony 18-105mm lens from Ukdigital and sent it back after 3 weeks because the low light wasn't good and was told by Ukdigital I would be charged £75 and not get a full refund. When I asked why they said their return policy is 14 days. I went on their website and read their entire returns policy and it said 30 days, not 14. It wasn't made clear on their website that their return policy was 14 days. They eventually charge me £60 and didn't give me a full refund. An absolute con. Won't be using them again. The sad irony is I've sent stuff back to gray market places on the other side of the world and got a full refund and went with Ukdigital because I thought they would be safe.
3

6 months ago

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review by Tekin Sahan

Read previous reviews from Tekin Sahan
We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
2

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