Utility Warehouse

Appalling company when things go wrong. We had problems with them and when we tried to leave we were passed around from person to person in a war of attrition. To make matters worse their business model requires people with no experience to sell to friends and family, so we have the awkwardness of telling our friend who signed us up that we are not happy with the outcome. Save yourself the bother.

Brilliant British company very cheap excellent giveaways helps on your everyday shopping and household bills would recommend to everybody no matter how old do not have new customer offers or long-serving offers everybody is on the best offer it is brilliant

Fine all the whole time we were with them, leaving was a different matter! Too many departments and too many conflicting answers. Spoke to 4 different people to can cancel phone SIM after I had already been told it was already cancelled

Issues that I have experienced with UW. Their prices are expensive! The cash back card is unreliable and it’s hit and miss as to whether it works or not. Very often gets declined for a absolutely no reason. If you are unlucky like me and my wife to be a victim of fraud, you will have to wait for over two weeks for a refund. Banks refund the same day. The app is unreliable and often goes down. My smart meters didn’t send readings so i had to send meter readings anyway! The broadband is not great despite having the best router available from UW I still need a booster in my small three bedroomed house! The selling point by UW is that you have all your services in one bill and that they are one of the cheapest. I’ve just spent half an hour and found myself better deals on all my utilities that is saving me £50 a month!! £600 a year! and that factors in the cash back card savings. The only thing that I was impressed with is the free membership to the Gourmet society. That works fine every time probably because it has nothing to do with UW. The customer service is good when they eventually answer the phone. Very polite. That’s my experience as a customer, don’t get me started on my experience as a partner. That really is something else! Deceitful tactics in order to get in front of a potential customer to show them the presentation! But that’s the same with most MLM companies. Giving people the impression that UW is the opportunity of a lifetime and you will make lots of money. Don’t get me wrong, some do but it’s portrayed very differently when you are initially signed up as a partner. A very large percentage of partners are not active for this reason. The majority are usually correct! And the secretive group culture that suggests people have been dropped on their head as a baby if they don’t sign up to UW despite the constant “we just show people and if they don’t sign up then that’s fine” Disgusting behaviour witnessed daily that I was never comfortable with. I am sharing my own experiences and have tried to keep my opinions out of my review. Not for me anymore but make your own decisions. It maybe for you.

Their customer services teams are superb, I could commend 9 out of 10 calls I have made. I’ve only had one person who wasn’t let’s say, enthusiastic about their job, so I suggested they change jobs! Most unusual forthisorganisation. They are very fair on price and quality. I recommend them highly.

We found that this business has an active Facebook page with 7614 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.