ventingdirect.com

I chose to place an order for an island hood with VentingDirect.com specifically because the item page said that they a) had it in stock and b) ship within 1-2 days. I placed the order on May 1.

Over a week later (May 9), I still hadn't received any shipping confirmation/tracking info, so I reached out to them and asked them to provide an ETA. Two days later, they responded and said my order wouldn't ship until May 22 --- THREE WEEKS after I placed the order, even though their website said (and as of today, STILL says) that they have the item in stock and that they ship within 1-2 business days.

My renovation schedule had some slack time built in for delays, but NOT THREE WEEKS. I wasn't even notified of the back-order/delay.

I called out the fact that the item page STILL says it's in stock and STILL says it ships in 1-2 business days, then I asked who I could speak with to escalate and make up for lost time.

All I got back was that they called the manufacturer to see if it could be shipped sooner, but the manufacturer said that these are made to order and there's no way they can ship it out any faster.

I once again called out the fact that their website still says they have 1 in stock and can ship in 1-2 business days. I haven't heard from them since. It's been a week.

Due to this delay, we will likely need to extend our costly temporary living arrangements as we've lost our place in line for subcontractor availability.

I was sorry to read the 2 reviews that rated venting direct so poorly, because I bought my range hood around the same time in May 2015. I ordered my range hood online with no assistance from customer service. It arrived shortly and was very well package so it wouldn't be damaged in transit. When I began to install it I realized that I had purchase the wrong model and the one I ordered was too large. I called Customer Service immediately, and not only did they waive any restocking fee for the return, they also sent me a shipping label for return shipping. It was totally my fault that I purchased the wrong unit and I would have expected to at least pay the return shipping. Venting Direct went above and beyond and I would continue to recommend them highly!

We searched online and found that this business has an active Facebook page with 66 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.