Vergola

My Vergola was installed 20 odd years ago and although the installation did not go smoothly I was happy with the finished product. Until it rained! It wasn't weather proof and any thing under the canopy would get a drenching, after many phone calls and conversations the aluminium louvres were eventually replaced as they were bowed, next the motor failed and had to be replaced under warranty when the second motor failed, after two years of grief I gave up thinking cheap overseas product. Fast forward 20 years and I decided to complete some light reno's around the house including the Vergola, so I contacted Vergola Australia to enquire about a manual mechanism to operate the canopy, they directed me to their recommended external fitter to carry out an inspection, the fitter found the motor had been incorrectly fitted to the low side of the gutter resulting in the motor being continually wet causing premature deterioration, in addition to this the linkages (arms) that move the louvres require relocating and the wiring has been left exposed to the elements and deteriorated to the point where it also needs replacing. The rectification cost for the poor workmanship is $2500, I am aware many years have passed since the roof was fitted but I would have thought due to the poor workmanship Vergola Australia would at best pay 50%. I was told it was a franchisee business back then, the business has since stop operating and all fitting is now done by employees of Vergola Australia, and any faulty workmanship from this period would not be covered by Vergola Australia.

We had a Vergola constructed in our latest house situated in the Northern Suburbs of Brisbane in December 2016 & despite the comments in other reviews this one lets in as much if not more rain that the one we had installed in a previous house in 1996 & that one didn't even have blade edge seals. We have had remote control problems, blades not synchronised in a two bank system where half the one bank would not close/seal, rusting support post where feature timber was not primed & painted prior to fitting & the latest problem where the actuator arm nylon bushings have crumbled & jambed & stopped the banks working. This first happened with one of the banks mid 2018 & the technician replace one bushing but did not have a second replacement bushing to replace the one in the other bank. We offered to fit the second bushing to save another service call as it was not a difficult operation but the part never arrived as promised despite two calls to the local Vergola dealer. The second bank failed three weeks ago & another phone call was made & despite being told again a busing would be put in the mail it still did not arrive. After more than a week of waiting for the part we fabricated a suitable teflon replacement & repaired the bank & then emailed the Vergola representative expressing our discontent with the situation but have still not heard back. There are more issues we could add but the above are the ones we have had most communication on and others are more primary construction quality issues. We would not chose to use Vergola again, very disappointed this time & do not expect the current installation to last as well as our previous Vergola that to our knowledge is still functional.

From Sue the consultant through to Rob the installer Vergola were great. Wish we'd done this years ago, we've already had great use and our backroom is now bearable on the hottest days. The finish is excellent, the installation was only few days. Best money we've spent - we have an extra living area.

I can't begin to describe how appalling the customer service has been since we started liaising with Vergola 3 months ago. It has made the whole process an absolute nightmare and unfortunately it isn't finished yet!

I have always loved the idea of a Vergola space and recently organized a visit from the S.A. branch. I couldn't be happier with the professional approach to my particular needs, on time for home visits, detailed explanation on all aspects of the job with creative new ideas suggested for me to think about. No pressure at any time, just service and support, thank you Vergola! maureen

We bought one Vergola system that worked extremely well and was well constructed and manufactured and for six years we never had a problem with the motors or the blades. When we moved house we had another Vergola installed and the system we now have is absolutely the worst possible product. First of all the motors gave up just after warranty and had to be replaced. The rubber seals on the blades keep falling off or slipping which grates and prevents easy opening of the blades. The gutters leak and the construction frame is starting to deteriorate. Vergola is definitely overpriced. Such a shame because our first experience with Vergola was so good, but I think it changed ownership between our first and second purchase. I would never have another Vergola installed. There are alternatives.

The Vergola system was installed by the previous owner of our house and was less than 2 years old. We have had nothing but trouble with the system - numerous items repair calls and replacement parts - each time the call out fee was $87 for starters then repairs were costed on top of this and the parts were overpriced. The service levels are inconsistent with a disconnect between what the service guy told was covered by warranty and what HQ told us. The finns need constant cleaning and the parts are not rust proof. Given the cost of the system it should be more durable. Quite disappointed.

I have had a Vergola installed for about 8 years now. The clips holding the blades into position are weak and flimsy and I have had to pop rivet at least 10 blades and endcaps back into position. Now the quadrant gear that operates one half of the roof system has come loose but an easy fix.

Chris from Vergola Melbourne was awesome and took care of everything. What an amazing difference it makes to our decking which used to not be overly pleasant to sit outside - as well as the lounge which used to heat up like an oven on hot days. And the price was incredibly better than another quote we got from a competitor. Very happy indeed. :-)

We first purchased a vergola for our home in 1989 and while not cheap, represented fantastic value for money. We now had a large outside entertaining area useable in any weather, letting the sunshine into the house in winter, cooling shade in summer, giving us an undercover area for uninterrupted entertainment or barbecues whatever the weather, or a kids outside play area when it rained. The design was basic with a large flat area with four banks of louvres.
Our second installation in 2005 was a similar outdoor entertaining/barbecue area, with a stylish centre gable section and the new mains powered low voltage remote control system, with auto close in the event of rain, and reopening after a period when the rain had ceased.
Moving to our latest home in 2012, we added our third vergola with centre gable section, integrated low voltage lights and six banks of louvres, all controlled together or individually, as required, with auto close again in wet weather. The system covers our outdoor entertaining area plus provides an all-weather controllable awning over our north facing lounge/dining and bedroom windows, with cool shade in the summer, warm sunshine in winter and automatic weather protection in the event of rain, even with the windows open!
The measure and quote, ordering and installation was first class to match the product.
Always reliable, simple to operate and brilliantly functional - "Quality is remembered long after price is forgotten".

Our upstairs deck is north facing and so got the full sun in the heat of the day, installing a Vergola is perfect as we can close off the sun when we need to and open it up to let the sun in when we have a cooler day.
The approval process and the installation went as smooth as could be and the installer (Andy) did a great job.

I have had my Vergola, for about 12 years now, I did have trouble with it... With one of the roof not opening all the way only half way no more.. They tried to fix it but still didn't work properly... Then it started to leak and if it rain heavy it would all get wet underneath anyway... I was never going to get another one of these roofs, but when it fell down at 11.00 pm one night.. Thank god no one was under it, like my pets... What a mess !! Because I had insurances, I am getting another one build now, just started.... They tell me that this one is a better system then my old one, also it closes when it starts to rain, which my old one didn't do that !! So I just have to wait to see how this one turns out....

I have recently used Vergola on two high profile jobs in the Adelaide Hills. My clients were very happy with the resulting very efficient system.
I was very impressed by the efficiency, honesty and cost effectiveness of the company. They took pride in their product, had excellent communication and were easy to deal with. I have no hesitation in recommending them to you.

I waited 30 mins for the sales rep to arrive. When he didn't turn up I phoned the office. The manager rung back and advised the rep had car troubles. . She also said he was out of range when I asked why I had not been contacted. She advised that his priority was his car at this point.
If he could ring a tow truck, he could ring the client that the rep left waiting.
I found the Sunshine Coast franchise very unprofessional, so did not wish to rebook another consultation.

Do you have one of the early model systems that used a battery and solar panel to operate it .If the battery is ok and the solar panel is working ok,(you do need a multi meter to check tho) what can you do.If you ring vergola for help you will be advised that the control unit you have is no longer available and you need a new control unit installed. However I was quoted a visit fee of $125 plus $1450 for the new controll unit plus the cost of an electrician to install a power point near the unit,who knows what that might cost lets say$400.The cost was going to be around $2000.Seemed a bit much to me.The solution.
I went to Jay Car electrnics and bought two Double throw double pole switches(CENTRE OFF) for $16 and rearranged the wiring and got both panals operating again.I was able to do this because I am a technician and could figure it out.Ok , so if your not technically minded you could ring an electrician and get a quote to rearrange the wiring and fit a double pole double throw switch or switches depending on how many panals you have.Its quite simple and wont cost anywhere near $2000.

Sue Mc Taggart, our Vergola consultant, put in hours to make sure that we had the best possible outcome. Our Vergola is an architectural feature (not a mere add on), and compliment's our house such that it looks like the house was originally built that way.

Sue made sure that the 'as built' Vergola utilised the same materials, construction/architectural features and colour scheme, as the house original, and it looks perfect. Our house features passive heating/cooling, and our requirement was that there was to be no compromise whatsoever in inhibiting our house to perform it's required function.

The winter sun streams through our Vergola, through our windows to heat the house interior,and our view of the sky and trees beyond is just what we desired.

Steve, our Vergola builder, was brilliant. His attention to detail and workmanship was noted as I watched him working. Steve always had time to explain what he was doing and ensured we were kept informed of progress. Steve was also very personable and he's a credit to Vergola. We looked forward to him turning up each day.

When we bought our house twelve months ago, it featured a whole house length, low polycarbonate roofed, wooden lean-to, pergola. Our thoughts regards this structure was so negative that we and we really had to look beyond how this structure adversely impacted on the house's appearance, before we bought it.

Having taken possession, we invited Sue to look at the house 'as a whole' and provide us with a solution. Sue saw the potential, provided us with an amazing design, and the desired outcome was subsequently delivered by Steve!

Vergola didn't merely compliment our beautiful home, it redefined it!

With sincere thanks to the Vergola team...

Robert & Karen

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