4 / 5

4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

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Reviews Analysis





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Regency Fireplace Products Gas Inserts Wood Stoves More
4.6 4.6

Trust score (4.6/5)

Regency manufacturers high quality gas inserts wood stoves and everything in between Proudly built in North America for over 40 years backed by industry leading warranties At Regency its more than a fireplace

Marble Fireplace
4.5 4.5

Trust score (4.5/5)

Buy direct from Designer Fireplaces factory based in Birmingham in the UK with free nationwide delivery Find out more about the UKs number 1 fireplace manufacturer according to Trustpilot View a large range of quality fireplaces made from Spanish and Italian marbles Order your new marble fireplace now

4.5 4.5

Trust score (4.5/5)

Charnwood wood multi-fuel stoves are exceptional British made stoves designed to the last and built to the highest quality Heat your home with Charnwood

Celtic Timber
4.5 4.5

Trust score (4.5/5)

UK Leading Supplier of Oak Beams for Fireplaces Mantles and Fire Surrounds Largest Collection of Barrels in the UK and Handmade Furniture Specialists

Cast Fireplaces
4.4 4.4

Trust score (4.4/5)

Cast Fireplaces Sell Fireplace Packages Surrounds Stoves And Other Fire Products At Discounted Prices View Our Huge Range Of High-Quality Products Shop Online
4.3 4.3

Trust score (4.3/5)

Northline Express
4.3 4.3

Trust score (4.3/5)
4.2 4.2

Trust score (4.2/5)

Wood Burning Stoves Harrogate Leeds York - Ignite
4.2 4.2

Trust score (4.2/5)

We proudly supply install some of the greenest woodburning stoves in the world We install throughout the York Harrogate and Leeds areas
4.1 4.1

Trust score (4.1/5)

Based on 512 reviews



5 reviews



13 reviews



494 reviews Review

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Last update: Wed, Mar 9, 2022 1:36 AM

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delivery 3 /5

refund 3 /5

customer service 2.3 /5

Initially I was over the moon with the stove and the customer service however a few days on and we’re still missing a part, the doors have seized on the stove so we can hardly open and close them and customer service seem to have vacated the building ! ?!?! We really don’t want to leave a bad review but feel we’ve been abandoned !!!

3 years ago

review by U. T.

#customer service(3/5)

This review is affected by the customer service of the company rather than the product. We bought the Garden Fiesta fire and have been very pleased with it, though the black paint started bubbling and peeling after only the second lighting. The fire is very robust though so it should be a long term investment. My dissatisfaction was in the customer service. I was given three additional dates for delivery after the original date given by the company was missed. On each occasion I had to do the contact to the company. When the fire was delivered the Pizza stone was not included and again I had to contact the company and had to chase twice to get it sent. The additional flue pipe also was not delivered and I had to contact them 4 times until in the end I asked for the money for the flue to be refunded - to which they responded within 12 hours with a prompt refund. I understand that COVID has affected the service but there is no excuse for not contacting a customer or responding to polite requests. Also, the only means of communication is by a 'Live-chat' line that is actually an email - there is no-one at the other end to respond. They do not accept phone calls or email. A crazy way to operate. It appears this experience may be unusual from other reviews, but for me it was very poor and tempered the pleasure of the fire.

3 years ago

review by David Howson

#delivery(3/5) #refund(3/5) #customer service(3/5)

I buy a LOT of things online from all over, have done for years... and have to say vast majority of the time, things are absolutely fine. Then I made my Vesta Stoves order, and the fun began. And by fun I mean frustrating nightmare. First of all...on a positive to be fair... the stove (once finally arrived) is very nice, seems well built, and is good looking. That is where the positives end however. Like other customers I've seen leaving reviews; I ordered more than one item, in fact 6 or 7 overall. After 8 weeks now I am still waiting for 3 of them. Attempting to contact via email or phone is pointless. If you're lucky you'll get a reply from an email, with about 5 words, saying something like 'on its way soon'. The 'Live Chat' seems the best way of actually having some contact with them. I've had dates promised that still haven't been met. I will be raising a PayPal dispute. Actually a real shame, as the stoves seem good. However the customer service is the worst I've experienced, with no exaggeration. The frustrations could have been avoided or at least reduced if somebody actually cared enough to give some detailed responses to my queries, and give honest, realistic updates. After researching the company after 7 weeks of frustrations, I was gutted to find all of the negative feedback from people who have suffered in a similar way. Shame.

3 years ago

review by F. P.

#customer service(1/5)

I am writing this on behalf of my friend, i am totally disgusted at the way Vesta Stoves has treated my friend who was trying to help hus daughter whi has recently moved to the Orkney Islands. My friend ordered a multi fuel stkve from Vesta September 2018, this was delivered however without the bottom grate leaving it as a wood burner, the stove needed to be Multi as the weather up there is extremely cold. After 3 unsuccessful attempts it was decided to return the stove and at further cost to my friend it was bought back to the mainland. Vesta agreed a full refund but retracted that as on its eventual return there was some sellotape marks on the stove, for that they charged my friend 200 pounds. Disgraceful.

3 years ago

review by Deleted User


We found that this business has an active Facebook page with 6555 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.

by Smart.Reviews Review

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