2.9 / 5

2.9 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.9 / 5

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Based on 54 reviews



30 reviews



24 reviews Review

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Last update: Wed, Mar 9, 2022 1:37 AM

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*Supported files .jpg, .gif, .png, .webp Reviews & Complaints (30)

Not happy with this company - they processed my credit card 2 weeks ago and I have not received the product/purchase. This is over a 10 day ground delivery and I question the reputation of this company - I ordered the product in May of 2013 - they finally got it back in stock and still - I do not have my purchase.

2 years ago

review by Sricci K.

I am currently into week 3 of trying to get my Sofa. It is the first time I've purchased something (so large) online. It will probably we the last. I am currently trying to get a tracking # and I am going back & forth between the Mfr & the online retailer. What a nightmare. About 20 long distance phone calls & 3 faxes and untold emails later I STILL haven't gotten confirmation that it's shipped! They say that its been marked for shipping but NO tracking number. Beware, if you try to getahold of these folks you will undoubtedly get the dreaded "sorry you have called during a period of high call volume" message...if your lucky and keep trying you might just maybe after many, many tries get a human. (don't hold your breath) They have a 5 star rating Hmmm I wonder who they pay to filter out the real customers. Anyway that's my review and I'm sticking by it. Still no sofa and still no tracking # 3 weeks in.

2 years ago

review by Sashababy01 N.

I am not usually the one to write reviews online - but here goes, because i think they deserve this. I ordered a Dimplex BLF50 and had it sent to my brother. I was really apprehensive about ordering such an expensive item over the internet.
Anyways - my brother received the order in 5 days flat - it was quick, in perfect packaging and price was cheaper than anyone else i could find in the country. I am glad i went with these guys because it was really a job well done from point A to point B. I will buy again for sure.

2 years ago

review by Krismicky N.

Horrible experience and like others said before me, probably the 5
star reviews are written by the company owner himself or his
webmaster. Ordered a fireplace on 03/23/2012 and the order was just
sitting in their system with 'to be shipped'. When I called several
times and sent emails I finally received a message from a girl named
Mary in which she confirmed that it shipped Tuesday (04/03/2012) and
I should receive tracking on Wednesday morning. It took again
several calls and emails and even a message on their Facebook page, to
get an update on Thursday 04/05/2012 that it will not ship before
Friday 04/06/2012 and I should receive tracking on Monday
04/09/2012. At this point we decided to cancel this order and get
the fireplace from a more reliable source (Amazon), since we rented
equipment for the install and had contractors waiting for almost 2
weeks now.

Obviously the cancellation was ignored and all of the sudden now
they claimed that this fireplace had already been shipped on Thursday
and one person even said Wednesday. I was lied to in order to keep
my money or collect horrendous restocking fees (25%)
..if they ever decide to ship it.

Asking for a tracking# to confirm that it was in fact shipped before my
cancellation on Thursday, ended in another dead end. So did at least
5 messages leting them know that with 'cancel my order' I really meant
'cancel my order'

It is now Friday evening 04/06/2012 and I just cancelled my credit
card and requested a chargeback from my bank.

What a waste of time and I can only recommend to stay as far away from
Vive Decor as possible if you try to get a project done.

2 years ago

review by Rmuller U.

placed an order on Sunday and now it is Friday. No additional information what so ever since the date of purchase. Called their customer service number and went unanswered. A full five business days and NOTHING. AVOID.

2 years ago

review by Kelnix S.

ViveDecor was easy ordering, and my wife and I received our King platform bed in about 7 days via truck line. These folks have their act together for processing orders and I think the sell alot although I am certain it is all drop shipped directly from the manufacturer. Once you get ahold of them on the phone they give excellent service and follow up, but I feel it might be a husband and wife team. Kudos to who ever developed your ecom processes. I am amazed how efficient the order was processed and executed. I have no issues with trusting these folks with another order. I know I will receive it and if I have to call I know I might have to make several tries to get through, but get excellent service when it is my turn...

Very Satisfied!

2 years ago

review by Kg4wel E.

Buyer Beware Buyer Beware Buyer Beware
If you have a problem or questions - they have no customer service. They do not answer calls. I purchased an item on their website and was never informed it was no longer available. They sent the matching end table even though I tried to cancel once I discovered the coffee table was no longer available. They charged me 25% plus shipping charges for an item I told them I did not want since the coffee table would never be available. BUYER BEWARE

2 years ago

review by Lrigkrap U. is def the hot set up. I ordered an entire bed set from them and the price was I also got free shipping and no sales tax. I recieved an email confirmation and it shipped within 48 hours. emailed me my tracking number and the delivery took place 3 days after i placed my order. Very Smooth transaction.

2 years ago

review by Hardhitter888 T.

I placed an order on the ViveDecor web site for a high-end television stand, only to find out after the order had been accepted that the manufacturer had just discontinued the television stand and had no more in stock. I was not happy, for the ViveDecor web site should not have accepted my order if the item was discontinued. The ViveDecor sales rep was apologetic and suggested an alternative, JSP Serenade, which was much nicer than the one I had ordered - and at a rock-bottom low price that I could not refuse (I could tell that it was rock-bottom based on how much it was sold for elsewhere.) I also ordered the mounting bracket accessory that the manufacturer ships with the JSP Serenade. After the television stand and mounting bracket arrived, I was unable to move it into my family room due to heavy icing on my walkway, so it stayed in the garage for a month. A few days ago I moved it into my family room and put the television on it. Beautiful! However, it then became clear that the mounting bracket was not needed ($239!). I contacted ViveDecor and asked if I could return the bracket. I was pretty sure that they would say no, but to my surprise, they remembered the hassle I went through with the initial order, and accepted the return with a full refund minus the shipping fee. That’s quality service. I’m a very happy ViveDecor customer!

2 years ago

review by Bscott09 P.

I recently purchased the kitchen cart. The shipment was quick and the granite was packaged very well. The instructions are the BEST ones I have ever seen! I was able to assemble this cart just by following the instructions to the letter! The cart is amazing! You never know what your going to get and how solid the product is until you put it together. Its very solid and an amazing piece of furniture. Crosley Makes great products. I am thinking about ordering a crosley TV stand from as well. The kitchen cart really frees up my counter space. The granite top makes it look so rich and elegant! I definitely recommend this product! I love it and its great quality.

2 years ago

review by Fredwestbound O. Review

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