Water Filters Online

I bought a 6 pack omnifilter for my water purifier Two filters did not work and because I purchased them in 2018 to change every 4 months they were also out of warranty. Now I have to figure out where I can purchase these filters for the future

Recieved 2 damaged filters out of 5. It is over 24 hours and they have not responded to my email to customer service. They have no phone listed...not good. You can do better somewhere else. Cheaper shipping other places. Not a reliable company. I finally heard from them and the fees for returns plus shipping plus they want 9.99 to cover previous free shipping, plus shipping it back to me plus according to them, stocking and hadleing fees possible, it is not worth returning the damaged products as they cost under $20. each. You also need to notify them within 30 days so chech all products from them quickly. I reccomend don't deal with them at all because if you have a problem it will cost you money even if the product is defective

Ordered a 100gpd membrane and associated flow restrictor to replace an old one from another company. We did so because production was down to about a glass of water / day. Shipping was fast. Installed and production did not go up. To be fair, I knew this was not WFOnline fault. I was told we may need new tank and to go to their storage tank troubleshooting guide. Using their guide I needed a new tank, but thank goodness I was NOT convinced. Long story short tank was/is fine yet they still wanted to sell me a new one. Needed air in bladder was all. I found this out by watching a video from another RO vendor, a reputable one, not WFOnline. They constantly try to up sell and have NO phone contact - email is the only way. Now after 4 months of what was good operation, waste water runs for hours at a time. The only way to cure is to shutoff supply valve then turn on again. I believe it has to do with flow restrictor. I have emailed more than once and have had no return contact. In closing:
They are fast to sell and ship - a positive
They try to up sell - a turnoff
Customer support is email and nonexistent - a BIG negative

Never buy at waterfiltersonline! I would never recommend. Hard to believe they have been in business as long as they claim.

They sent me the wrong filter, and I had to request the right one I originally ordered. I was out of town a few weeks and came home to waterfiltersonline.com threatening to charge me for the wrong one if it wasn't mailed to them immediately. Terrible customer service.

I bought a set of RO filter cartridges on Amazon from this company. After I installed them, my water bill went up by $350 over 2 months. They refused to help me. I called Culligan and their tech. showed me that WaterFiltersOnLine had sold me an RO cartridge without a flow restrictor. They refuse to admit their mistake. In my view, this company does not deserve to be in business. After they slapped me in the face, I promised they would hear from me in a public forum. Buy from these charlatans at your risk.

Terry

We searched online and found that this business has an active Facebook page with 348 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.