waterstones.com

Friendly knowledgeable shop staff. Places to sit while trying out a book or books. Often picking up something very different, (I am a Science Fiction addict!) But will often pick up a totally different genre becauce it has been put out on a table. Plus free delivery to home store, no waiting in! And the best loyalty card and stamp collecting! On line is fine, but real book shops are best!

Pre-ordered a signed first edition book. When book was received it was not signed. Very disappointed as they now seem to have no signed books left (I ordered it 4 months ago), and I could have ordered it elsewhere. The unsigned book I can get for half the price from Amazon. Still not heard from them following my complaint and their phone line has an half-hour queue. Needless to say, it is the last time I will be using Waterstones online.

I placed an order on line nearly 4 weeks ago. Order was acknowledged but since then - nothing. The progress shows that it has not left the store yet. I have sent emails via the 'help' system on the website but not received any reply. Poor service.

Ordered educational books for my son, 1 of the books was wrong and when i phoned to advise them of this, they sent me the correct one with a £5 gift card to spend at Waterstones. Very helpful and polite staff.

I have always found the staff and the range of books available at Waterstones in Chesterfield to be excellent. I recently used their online service to order a book to collect in store which worked perfectly and was quick and efficient. Well done Waterstones! Keep up the good work!

Ordered 2 jigsaws... one received the other has not been sent out although both were showing as in stock... I have been patient waiting but is neat a month on... no communication from Waterstones. I have sent 2 emails to them only to receive automated reply. Very poor service.. we are all experiencing difficulty with Covid19 but if so called reputable companies cannot Cope with demand then dont operate by taking peoples orders then not sending out... lockdown will be over by the time and if I ever receive the item. Will not use Waterstones again. My advice avoid.

I ordered a book from Waterstones that was advertised as "usually available within 1 week". After 1 month I had to chase them whereupon they told me they couldn't get the book, they offered me no compensation or apology for wasting my time. Eventually I had to tell them that the book was still showing on their website as "usually available within 1 week". Subsequently I was able to acquire the same book without any trouble via another retailer.

I have been using Waterstones for many years now and I have found their staff to be extremely helpful and will often go that extra mile to try and order a book I have been looking for. When they have been unable to order a specific book, they have directed me to the Waterstones Market Place website, which has also been a great help in finding those obscure books that I have been looking for. Staff 10 out of 10 for help and service. The shop itself 9 out of 10.

I recently had 2 orders - one for myself and the other sent to my daughter as a present. Both orders despatched and received within a week of ordering. came by Royal Mail and I was able to follow their progress thanks to an email from Waterstones which gave acces to PO tracking system. All very satisfactory.

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