4.6 / 5
Trust Score
4
Reviews
5
Social
5
Featured
5
Technical
Is wegmans.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Business is mentioned on Wikipedia
- Linkedin account found with large audience
- Instagram account not found
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
11
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
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Wegmans.com Review
Get great meal help and so much more at wegmanscom Browse thousands of items with prices and create your shopping list with our online builder
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Last update: Wed, Mar 9, 2022 1:14 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I then sat in the waiting area for about 15 minutes. At that point I was not sure if they were going to call me to the counter or if I was supposed to check back in. At that time there was no one in line, and I walked up to the counter next to where “Chris” was working. She ignored me completely. Then, after someone entered the line, she called that person over and attended to him. She did this again for two other customers, for a total of at least 5 minutes. I finally said something to her – pointing out that I had been waiting there for 5 minutes (even though she knew this). She then said “Oh, I was waiting on them” and waived her hand towards the line. She then said “the line forms there.” I pointed out that I was told I did not have to wait in line again and only then did she ask me for my information regarding the script. She looked it up and said “it’s not ready yet.” At no point did she apologize for the wait, or ignoring me.
I sat down again and waited a few more minutes before she called my name. When she was giving me my prescription she said “I really don’t appreciate that language.” I do not know what she was referring to, as I did not even say anything to her at that point (and I am almost certain I did not use bad language, earlier, but may have said something in frustration after she ignored me for so long). Either way, she said nothing to me at that time – if she was so offended at whatever I had said, she did not say anything to me, then. In either instance I was nothing but completely cordial once she called me up, yet she brought up the “language” issues with me out of the blue- at that point. I responded calmly that she should concentrate on treating customers with respect, and not ignoring people which should be a priority over “language.” She interrupted me, saying “excuse me!” over and over again. She the then, without any cause to do so, insulted my mother. I told her she needed to learn manners and walked away, before telling her to never mention my mother again. I then turned back and asked her name and she smiled and said “Chris” but would not give me her last name.
I sent a letter to the manager regarding this, which was ignored.
As I am sure one can understand, I was quite shocked at her behavior and wrote a letter bringing this to the attention of --, the manager, who ignored the letter. So on 7/3/2015 I sent a letter to Danny Wegman the Chairman of the company. It was not until his office directed the Pharmacy to respond, that they did so- claiming that I had told them I did not wanted to be contacted in my first letter to them (a lie). This was a “form letter” - 0 substance. Something to the effect of “I will ensure that my employees treat everyone well," yet nothing regarding talking to the specific person I was referring to.
It is important to note, that I did not complain about anyone else at the pharmacy – so why would I care if she lectured the lot of them about generalities? – Why subject the good employees there to a lecture that they didn't deserve? I even had a patient last week who had me fill a script for her, there, and mention how nice people are at that pharmacy. Obviously the person who I wrote the letter about was an outlier among the staff, yet Ms. -- did not seem to care.
I then responded to -- writing that she appeared to completely ignore any concern I had brought up. This was then followed by a cell phone message I received from a Mr. --, the Pharmacy Operations Manager. In the message he asked me to call him to discuss the matter.
I couldn't, immediately, and a few days later, Mr. -- sent me a letter (which was obviously sent prior to the phone call he made). In the letter he was also notably defensive about the first form letter Ms. -- had sent, noting that he drafted the letter for her. In the letter that Mr [--] wrote, he said that they had all “followed up” with the employee in question about what had occurred and all agree “… your situation could have been handled better.”
Seriously? The employee I had originally written about had blatantly gone out of her way to shout at me, and personally insult my mother (whom she has never met). And all the Pharmacy Operations Manager can say about it, is that it “… could have been handled better”?
When I was able to call Mr. --, the call went to his voicemail, so left a message. I was not able to pick up when he eventually called back. However, he left an extremely dismissive and rude message saying “this matter is closed,” with a tone that conveyed the following “why are you bothering me about this?”
At this point I would like to point out that HE had asked ME to call HIM, in the first place!!
Follow-up to the Chairman? Ignored.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Wegmans.com Review
Get great meal help and so much more at wegmanscom Browse thousands of items with prices and create your shopping list with our online builder
Wegmans.com Customer Service Contacts
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3 years ago
review by Taylor Giblin