We Massage

2.6 / 5

We Massage

wemassage.ca
20 Reviews
2.6 Poor
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2.6 / 5

Trust Score

2.8

Reviews

1

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2

Featured

4.5

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20

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Usually stable businesses have more than 5 authority websites mentions, this one has 3 authority websites mentions and 0 mentions in other websites

Based on 116 reviews

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Last update: Wed, Mar 9, 2022 4:21 AM

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Wemassage.ca Reviews & Complaints (20)

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delivery

price 3 /5

quality

customer service 3.9 /5

on-time

I purchased two coupons for We Massage in February, 2017 and have tried numerous times to book an appointment to no avail. They never ever come through and have just stopped replying to my last 5 emails. The one time they were able to magically have a masseuse show up, she told me she had another appointment and therefore only had 40 minutes. I wish I was joking, but I'm not. I am in the health field myself and have very little tolerance for companies that place zero interest in customer satisfaction. I think the reviews here speak for themselves!
2

3 years ago

review by Brad K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This is ridiculous! I have also tried numerous times to book a massage with lots of flexibility on days & times and they always come back with an email the day before my appt. and say that they have not been able to secure a therapist for me. Don't waste your money on this groupon! I would love to get mine booked, but I can't ever reach anyone in person! This is horrible customer service & bad business.
1

3 years ago

review by Jackie E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company is such a scam! Their costs and fees are out of control. The groupon is a joke. Once you have the groupon, you may so many fees on top of it that the cost of your massage ends up more than if you just walked into a regular salon. Their customer service is terrible! The massage therapist was late and did a mediocre job even though she was a "certified" massage therapist (people must be able to get certified online it was that bad). I could go on and on... Just don't purchase anything from we massage! You'll regret it!
2

3 years ago

review by Ally P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

There is imminent trouble getting an appointment booked and confirmed. It took several attempts to finally get a booking confirmed, Bianca even helped with the refund of $gift card value. I am ready to give chances if they can really assist. Team you got to put your work together and sort things out yo make customers experience smooth. Had my frustrations which were dealt easy by Bianca.
4

3 years ago

review by Abdul L.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I want to commend WeMassage for the great service they offer. I recently had my first massage with them and it was totally worth it. I have read comments about the lack of response from customer service but my experience was completely the opposite: within minutes of sending emails I got responses every time! The massage therapist I had was extremely professional, kind and courteous and really did provide the type of massage I was looking for. I have attended many massage clinics and this is one of the best I have had as the therapist was very skilled and catered to my needs. I highly recommend this service! Thanks WeMassage for a great experience.
5

3 years ago

review by Vivian D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

UPDATE - After contacting We Massage and posting this they finally reached out to me and are attempting to honor my original Groupon as it was not my fault that I was unable to redeem it. We will see if this pans out as they are outlining it. I cannot believe they can even call themselves a business! I got a Groupon as a gift which was for 2 hour massages. I've been trying to book them for over a year and kept my availability VERY open but no one ever got back saying they would come for my massage. Now the Groupon has expired but I'm still trying to get at least 1 massage out of it. Now just today I get an email from them saying they are "partnering" with Massage Club to allow for more staff to service clients. That sounds all well and good but here's the kicker, their massage price is $120 for a 1 hour massage! Well, looks like that $39 will be something that I'm going to get a refund from Groupon for. I'm not ponying up over $80 (not including tip) for 1 massage when I should have gotten 2 over a year ago. This company is a HUGE joke. They should be out of business for ripping people off.
1

3 years ago

review by Leann W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Tried to schedule at least three appointments and keep getting notification the day before the appointment that they couldnt find an available massage therapist. On my fourth attempt to schedule another appointment its saying my groupon voucher code has already been activated, despite never having gotten my massage. No number to contact anybody for help except for their info email. If I had any reason to believe I'd be jumping through hoops like this or waiting for months before I'd actually get in contact with a massage therapist I would have never paid for this. Incredibly unimpressed. Dont fall for this scam -UPDATE- So they managed to schedule me in a therapist. Imagine my surprise when I had to pay an additional $30 dollars to the therapist for travel charges on top of the groupon I purchased. I modified my review to include one extra star but overall I'm still very unsatisfied and will not be returning. While I can appreciate that the therapist has expenses traveling, none of this was clearly outlined in the groupon as being an added expense. The business really needs to get its act together in advertising its services properly.
2

3 years ago

review by Patrick S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My massage experience with Jessica was exceptional. The spa atmosphere and special VIP treatment was amazing. I came to the session stressed, exhausted and stiff! I left feeling amazing and slept like a baby! I will highly recommend Jessica to my friends and colleagues. There is no way anyone could feel good about only paying $17,50 for an hour of perfect pampering with aroma therapy and hydro massage. Jessica is a superbly trained massage therapist, matched with her genuine warmth, graciousness and professional care. A lovely person and experience indeed. Antone recommend that anyone looking to experience Jessica’s Spa to bring a wad of extra cash because you will want to tip for this exception experience!!!! Please feel welcome to post on your website or wherever. Regards Deb
5

3 years ago

review by Debora D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I'd give them a zero if I could. TERRIBLE experience. Can't reach a human being. We had 2 no shows with no explanation. Trying to get money back was murder and took 2 months including Groupon's help. Very disappointed.
1

3 years ago

review by Robi C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

What a horrible company, I agree with every negative comment in these reviews. I used Buytopia, who keep advertising their deal. I've enjoyed the people who finally did come to my door and that's when you learn that most therapists have left due to lack of payment by We Massage. So if you have two people working over 1,000 vouchers, wonder why you can't book? Please stay away from this company!
1

3 years ago

review by Dean M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I'm having the same issue. I purchased a Groupon for 4 massages through them. I actually did receive 1 back in August. The massage was quite good but since I've tried to schedule a 2nd massage and just keep getting emails that they are "working diligently" on it. Oh, please!!! I've asked for a refund and have threatened to call the Better Business Bureau. I did receive a gift card for $30 from them but I can't use it because they can't schedule a massage.
2

3 years ago

review by Pam M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I paid them over $250 worth in coupons and I still haven't received a massage as they have cancelled twice only 2 hours before the appointment having booked off work to even GET an appointment. I've been waiting over months for an appointment on the weekend and they keep telling me there is no therapist available and I have to re-request a date. Sometimes as far as months ahead so I can't even refund it back as I've waited over half a year. Save your money and get a real massage that's worth it. The therapists are probably horrible
2

3 years ago

review by Livi C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

i am going onto having my 3rd massage with wemassage and I’m extremely happy with all the results... thank you for your outstanding accomodating services and for the hottie who did my massage!!!!!!!!!!! but i actually think I’m in love
5

3 years ago

review by I. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Dear wemassage, if you don't have anyone then don't pretend you are a company. Have you heard anyone trying to book a massage for 4 months and got 6 cancellation emails?? Every time I require a refund they just pretend they didn't see the message and never ever reply me. No one answer the their customer service phone.This company is a total BS!! What a rip off! They just want your money, after that good luck! It's a scam company, I am surprised it is still running with all the bad reviews and their lies. Stay away! Far far away.
2

3 years ago

review by Jess P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought Groupon deal. Tried to book so many times online. No response. Every time received message rebook and then finally it expired. Now I am out of 99 Dollars. Worse Groupon did not Do anything about it. So I stopped Even looking at Groupon deals. Because they all are rip off. It does not deserve even 0 stars. Be careful and save your money.
1

3 years ago

review by Sanjeev J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I give you 0 stars. I bought a 6-pack Groupon and couldn't even get one appointment scheduled. I emailed back and forth with customer service. Well I kind of emailed back and forth with them as they barely responded and could not help me find a resolution. I wasted my money as I never heard back from them after MULTIPLE repeated attempts to get an appointment. This is singularly the worst customer experience i have ever had. I vow to let every person I know and write every review possible to let as many people know how truly disgusting my experience was. You are thieves and I did not deserve to be robbed. Shame on you.
1

3 years ago

review by M. W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Yes, all of these negative reviews are correct! I know hard to believe. I thought i received a great deal of WAGJAG for 6 1 hour massages from We Massage. however, you can never book, it takes, literally, 2 - 3 weeks for them to actually respond to an email (there is no phone to make telephone appointments) then when you actually make the appointment, they cancel it either the day before or the morning of. This is a HUGE scam!
1

3 years ago

review by Debra A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I'm blown away by this experience!!! I thought it was going to be a hassle to get a massage judging by some reviews, but these guys are great. I screwed up with my booking and their customer service department was quick to answer, and fix my issue! I'm definitely passing this company along to my friends and family!!
5

3 years ago

review by Jane M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was excited to find this deal on Groupon. The booking process was nice and easy for me. My therapist had to re-book our initial appointment, but her, along with Bianca, did an excellent job in ensuring I was happy in the end. You don't find that level of customer service easy to come by these days.
5

3 years ago

review by Anita K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 3 authority websites mentions and 0 mentions in other websites

Wemassage.ca Review

No description for this company.

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