Wiggle

3.8 / 5

Wiggle

3.8 Average
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3.8 / 5

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3

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3

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5

Featured

5

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  • We found several negative reviews about this site
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59

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Wiggle.co.uk Review

Superb range of cycle run and swim products at Wiggle the online cycle run swim tri shop Collect and Next Day delivery available in UK FREE worldwide delivery available

Wiggle.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Dec 22, 2021 6:15 AM

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Wiggle.co.uk Reviews & Complaints (59)

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delivery 3.2 /5

price 3.6 /5

quality 3 /5

customer service 3 /5

on-time

Please steer clear of Wiggle Please steer clear of Wiggle! Extremely poor customer service. I have a fault with a bike I haven't even ridden yet due to a faulty pedal and they have washed their hands of all responsibility. The bike cost almost (£1500) which shouldn't matter as it should be fit for purpose. The point is Wiggle will take your money and if you have a problem they'll then 'wriggle'. I wish I'd spent my money elsewhere and will never buy another item from them.
1

1 year ago

review by Mandy

I’m not sure that wiggle even employ anyone to manage customer service as I have yet to hear from them. Awful service and horrible company. Would recommend you shop elsewhere. 1 star is very generous.
1

1 year ago

review by F. W.

I would give 0 stars if possible. On the 17/09/20 i made an order spending £130 on some bicycle parts as i have a service booked on the 02/09/20 at halford, i have waited 5 weeks for this appointment and its is extremely important to me as i cycle daily and also have a several big rides planned the soonest being on the 4th of September. Wiggle use Hermes as their delivery courier (worst delivery company imo) who delivered my parcel (19/08/20) to the wrong address which was a building containing 9 flats and my £125 parcel was left in the communal hallway with no signature. I recieved a message that my parcel had been delivered and i straight away realised that it had been left at the wrong address. Opon contacting Hermes you only speak to an automated system that is designed for to ask a few set questions and cannot respond. Their website directs you to return to seller if you didn't make a purchase with them. Contacting wiggle can only be done online and they respond 24-48hours later every time no sooner. I have screen shots of the conversation which i will add where possible. a summary is that after notifying them of this issue on the 20/08/20 i received an automatic response telling me there would be a 2 day wait for my complaint to be reviewed. On the 22/08/20 i was told my case needed to be assigned to the shipping team and this strangely takes another 3-4days. 0n th 26/08/20 i was sent a denial of receipt form to fill in, i did so and returned it straight away. On the 27/08/20 i received an email saying they have launched an investigation with their delivery partner and i should allow 2 working days before contacting no sooner than the 01/09/20 so they use the bank holiday as a reason to make me wait 5 days extra again. But both wiggle and Hermes operate 7 days a week even on bank holidays. I cannot affor to place a duplicate order at this time and i have explained all of this in my messages to them but all responses seem automatic and do not take your circumstances into consideration. Cheap products become extremely expensive when you buy from unreliable sellers. I have not been given any information as to what my options are atm or whether or not compensation of any sort is on the way.
1

1 year ago

review by Darrio scott

I purchased a bike from them, unfortunately this had damage to the frame and the grommets had been install the wrong way. Trying to get a repose from their customer service as to when the bike will be picked up has been a truly awful experience, and I'm still waiting. You're really better of going to an smaller independent company and paying a little more
1

1 year ago

review by E. R.

Ordered and paid for next day delivery of a freewheel hub. After numerous failed emails it arrived 16 days late. (Yesterday). Opened the loose package (not even boxed). The split ring that holds the pawls in place was in 2 pieces, leaving 2 pawls inplace and 1 loose in the bag rendering it useless . I should have gone to a shop and got it sorted I'd be riding by now. I've now got the hassel of returning the useless hub. Totally lost all faith in this company now.
1

1 year ago

review by Bob

I was expecting a delivery from hermes between 6PM and 8PM and I received an email at 7.51 PM says my item been delivered ! I havent received anyting yet and on email it marked as i received the item!?
1

1 year ago

review by C. N.

Placed an order in may 2020 never been delivered. No customer service, no refund, paypal refuses to refund. Wiggle has no time to communicate with me but has time to create proof of delivery to not have to refund me. Run you fools
1

1 year ago

review by Maxime M

I feel I had to warn others about buying from Wiggle. I bought a carbon mountain bike which was damaged. Their response to emails is in excess of hours and that is in between each email so it took days to sort out. This was compounded by delivery problems. I do not like companies that changed their attitudes once they have your money. It leaves you cornered, defenceless and turns excitement into total frustration.
3

1 year ago

review by Roy J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

There is nothing good to say here. After the bike developed a problem I started the long never ending email msg,s which get know where fast. I asked for a bike box from day one and never got one. That waisted 31 days of my life. I had to find my own box from a local bike shop. Arranged parcel Force to collect the bike which has to go to NI. I'm sure that's just CRC. I'm now 61 days without a bike or my cash. I hope to never be involved with the wiggle web again. I have now asked my credit card to step as wiggle customer service is diabolical. Avoid like the plague.
3

1 year ago

review by Kevin B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Buyers beware! I purchased a 260 pair of cycling shoes to be delivered to Canada without shipping charges. I was then charged 100 dollars by the delivery company. I accept import, duties, and taxes, but this charge is far beyond that. It's also deceptive, as wiggle indicated 'no shipping fees.' So far, I've been brushed off by wiggle and told to contact the courier. Will update if this changes.
3

1 year ago

review by Justin G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Why this awful company insists on using Hermes as a courier is beyond me. Avoid like the plague. Once they have your money you're onyour own. They have no idea where your order is. It's impossible to contact them. I ha e ordered twice now through wiggle and both times Hermes have failed to deliver. Save your money and go elsewhere
3

1 year ago

review by Anton C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I wanted to make a change to the gearing on my bike. My local bike shop gave me a quote that I wasn't prepared to pay so I did a bit of looking around online. Being a bit of a novice I found Wiggle a very helpful site and the info provided gave me the confidence to make the purchase. I got the new gearing and the tools to do the job for quite a lot less than the shop wanted, made the change myself and so far (150 miles to date) my handiwork seems to be holding
5

1 year ago

review by Gaius S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered on line a saddle that was confimed to be shipped with a certain delivery date. As the saddle was not delivered at the delivery date, I requested an update on the status of my order. The reply that I got was that something went wrong with the scanning and that the saddle was sold out. It must have been sold to someone else. Wiggle did confirm my order. I went for a shipment FOC, did this trigger that they sold my saddle to somenone else? This was my first order with Wiggle and at the same time the last one. I just expect a delivery after a confirmed order.
3

1 year ago

review by Jos V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Purchased a mountain bike for Christmas. Within 6months (bike only used for 3 months) the gears were not changing properly. They advised to get a bedding in service which I did at a local bike shop which cost £30. (The bike shop offered free bedding in services to their customers that purchased bikes from them) I had to get a new bracket fitted because of clunking (£25) and the reputable bike shop said this would of been down to poor manufactiring and quality control. Wiggle said it was not covered under warranty. So my advice is never buy a bike online and if you do check out the warranty first. I will not return to wiggle for further purchase.
3

1 year ago

review by Tanya N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I purchased a set of Park Tool side cutters and received a chain and a chain locator! A small issue in the grand scheme of things... However customer service is non existent and trying to get a response is impossible as no phone number, online chat not working and email responder says 4-6 days and if not then email again!! My advice would be to not purchase from this company as they do not appear capable of dealing with the small issues...
3

1 year ago

review by Matthew B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

So this is my situation with this website, Saturday 14 I place an order of 156 pound pair of shoes and pair of Spd cleats with a next day Delivery, on Sunday 15 at 11:18 an update from Hermes, were sorry your parcel has been delayed, from that no more update I can't contact Hermes because apparently is another company made by robot, from Sunday evening wiggle said, no we are not responsible for this, thank you wiggle for leave your customer alone after purchasing something, no more money for this rubbish and ridiculous website, better to put the money inside a rubbish bin, last thing for your CEO sir or lady, instead of running a website go to work as a cleaner for hotels or public toilets I think is better for you, and leave this business to serious people
3

1 year ago

review by Mario S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

First time using this site, for a couple of items for cycling, found the prices to be very good and cheaper than amazon where I used to buy this product. Delivery was very quick and tracked via royal mails website, and included a small bag of haribo sweets which was a surprise. Goods for me Sweets for kids Overall = Two happy bunnys!
5

1 year ago

review by Stuart D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered a few tubes of rehydration tablets on the 28th May. I still haven't received them on the 15th June. They haven't replied to my email, except for a computer generated response. I've had to ask PayPal to retrieve my money. This company used to be the best until it merged with Chainreaction Cycles. Won't bother with them anymore as I've had this bad service a few times now. Absolute rubbish. Don't waste your time or risk loosing your money.
3

1 year ago

review by Nigel B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought a food product that arrived rancid - customer support is non responsive. I have sent multiple emails and have tried to contact them on their Facebook page but I can't get any helpful reply.
3

1 year ago

review by Brent V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Would never buy off this company again they won't ans your email they have no phone numbers bought a bike costing 1150 pnds after 5 months rear cassette is so worn chain slipping and they won't do a thing about it 5 months iv had it ride it to work and back 3 miles a day not happy
3

1 year ago

review by Paul M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Wiggle.co.uk Review

Superb range of cycle run and swim products at Wiggle the online cycle run swim tri shop Collect and Next Day delivery available in UK FREE worldwide delivery available

Wiggle.co.uk Customer Service Contacts

No contact details for this company.

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