wispire.co.uk

3.6 / 5

wispire.co.uk

3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score

3.8

Reviews

1

Social

5

Featured

4.5

Technical

Is wispire.co.uk legit?

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  • The site has mostly good reviews
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  • This website has existed for more than 3 years
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

19

reviews

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0

AI declined reviews

0%

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Wispire.co.uk Review

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Last update: Wed, Mar 9, 2022 1:42 AM

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Wispire.co.uk Reviews & Complaints (19)

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quality 5 /5

customer service 4.5 /5

I live in rural Norfolk, and having reached the end of my tether with appalling Broadband from BT, started to look for another provider. From my first enquiry, I was impressed with WiSpire. Responsive, plenty of information, and never over-promising. I felt like a valued customer. A few weeks later, installation day arrived, and two engineers conducted a thorough survey to ensure my new 'mini-mast' was located in the best place. My download speeds are extremely fast, and stable. I am absolutely delighted, and would have no hesitation in recommending WiSpire. Suffer no more! You won't be disappointed.
5

1 year ago

review by Gareth Jones

In a word, they care, ok so that's two. Outages are rare but when they happen, usually something beyond their control, you can talk to someone in Norwich (if they haven't contacted you first) and it's fixed. They are innovative and are looking to improve the service which for those of us beyond BT's "Noreach" is a lifeline just shows what can be done. Even if we ever get a cable Wispire will remain our ISP of choice.
5

1 year ago

review by Paul Becksmith

Wispire is the only viable option for a decent speed in our village and many others in Norfolk. It keeps our family online, streaming, shopping etc. The wispire team are helpful and responsive. A bit of a no brainier if you are struggling with poor connection out in the norfolk sticks!
4

1 year ago

review by Great plumstead customer

Being a rural service provider can be difficult for Wispire sometimes due to events out of their control. I have always found them very responsive to issues and their latest customer communication email could teach other service providers a lesson. There may be outages which are unavoidable but regular, relevant updates is all you need to do to keep your customers happy. Thank You
5

1 year ago

review by P Kidman

I can't fault their customer service. They are proactive, give us updates that are relevant, and always make the communication personal. They respond to any communication really well and you get a feel for a team that is completely determined to offer the best service. A brilliant company!
5

1 year ago

review by Ros

#customer service(5/5)

Just had Wifi installed by Wispire and the communication from start to finish was great. Super efficient installation and a really neat, clean install by the engineer who went out of his way to meet our requirements. Would highly recommend. Speeds are as promised and the system is working well.
5

1 year ago

review by Mr Plunkett

Excellent service. Installer very competent. WiFi good. Backup and support service second to none. Glad we decided to change provider. Feel secure in the fact if we need help it is there. Good group of staff
5

1 year ago

review by Shirley Whitehouse

Hands down the worst internet connection I have ever used, dial up was better! If you like being locked into a contract that extorts money from you for an unusable connection then go for these guys, speed is quoted at 30Mbps and the most I’ve ever seen is half of that, if you raise the issue with service they just tell you it’s fine (when you actually get them to reply) as far as they can see and you can have an engineer visit but they will charge you a lot of money if they find no fault with their equipment, I’m counting down the days until my contract ends.
1

1 year ago

review by Martin Brewer

We recently had WIpsire installed as we are rural and our previous provision was hopeless. Installation staff were great and very thoughtful and helpful. Speed is now more than we have ever had before. Very pleased so far thank you - would recommend to rural households without question.
5

1 year ago

review by TIbenham user

The installation was neat and issue free, using helpful staff. I have had one outage after a severe storm, but outside that, has proven much more reliable than my recent BT service. Out of peak times, I achieve my agreed transfer rates when connected via Lan, but via wifi, it seems to be less. There is reduced throughput at peak times, but usually not enough to stop me working. Overall, a step forward for us.
4

1 year ago

review by Graham

From my very first enquiry, WiSpire personnel have been prompt, efficient and professional. Both office staff and installers have been able to answer all of my questions regarding an unorthodox installation, which was carried out very quickly and neatly. The company keeps in touch, often asking me if I'm happy with the service. A very friendly company and a pleasure to deal with, not to mention the very attractive pricing.
5

1 year ago

review by Patrick Wright.

They deliver a reliable service to our fairly remote rural farmhouse at a reasonable cost. On the odd occasion that the service has gone down they have resolved the problem rapidly, and they are good at keeping in touch. Many of our neighbours wish they could receive their service.
5

1 year ago

review by Powerful Pierre

Because it is the only way i can have Broadband 24/7 BT where I live the land line is bad eonough and BT are UNABLE to supply us (6) houses with Broadband, my neighbours have dishes I was lukcy enough to be able to have signal from Guestwick church. Plus whenever I have had to ring Wispire I have found the folk in the office very helpful. Wispire Broadband is cheaper than BT I find! I cannot speak highly enough of this company
5

2 years ago

review by Mrs J.

Amazing customer service - a problem with a mast or the like in high winds, not only was it dealt with quickly, but they contacted all customers and changed their processes within 24 hours to ensure all customers are aware in the event of issues and how they will be resolved. Always helpful unlike previous suppliers I have used - and nothing is ever too much trouble. Absolutely 5* reviews from my household! Thank you team.
5

2 years ago

review by Sonya Roebuck

#customer service(5/5)

We suffered for years with a BT's so-called "Superfast" broadband. Eventually we had about 5mB/s download and 0.8 upload at best. We lost the line at least 2 or 3 times a week and Netflix would often stop working in the evening. We asked WiSp to survey and they found a good signal near one of our outbuildings (we are surrounded by many large trees). They proposed to mount a receiving dish on the outbuilding with a pair of dishes linking to the house. We accepted and it was installed and working in a week. The surveyor and installer was the same person (Sebastian) and he did a great job, even painting the dishes and mounts black to blend in with the property as we asked. The dishes are small and unobtrusive. He set up the router for us and we had 32Mb/s download with 3Mb/s upload. The system has worked reliably since instal. We had a problem after a couple of weeks when the speed suddenly dropped. I called the customer help line and spoke to Adam, who carried out some diagnostics, confirmed the broadband signal was unaffected and informed me the problem was probably with the ethernet links to my PC (which I had installed). He suggested some ways to fix it and I was able to reset the links and resume normal service within 10 minutes. He even called twice afterwards to see if I needed any more help. The quality of service we have received from WiSpire is fantastic and shames all other ISP's that I have ever dealt with. We have a broadband service which is 6 times faster than before, no service dropouts and a named individual on a local phone who can help whenever we need him. And all this for less than we were paying BT. 100% happy, I recommend WiSpire wholeheartedly.
5

2 years ago

review by Keith S.

#quality(5/5)

We have found the whole experience of using Wispire to provide broadband and telephones for our new small business in Heydon Norfolk a pleasure. George our first contact was so professional yet personable, all equipment arrived within a couple of days. The engineers were helpful, although they encountered a small hitch on the day of installation they remained on site to try to solve this so the phone & broadband could be working as promised, within 2 weeks of our first contact with Wispire. We were also able to have the telephone number allocated early so we could prevent delay in ordering our business marketing materials, something which we were told by BT they would not be able to arrange. The speed of broadband is good too, which I understand is an issue for locals using other providers in the village. Great customer service and support, very happy to recommend to others.
5

2 years ago

review by Karen Wheeler

#customer service(5/5)

Delighted with my new 10Mb speed, having struggled for years with less than 2Mb with BT. Efficient and friendly service from my first enquiry to the completion of the installation. Thoughtful discussion with me regarding where to put the router and the small dish.
5

2 years ago

review by Deleted User

This company is a complete joke (apart from a guy called Darren who is the only helpful guy I’ve dealt with - frankly Darren you’re wasting your time with these guys - I’m sure there’s another company out there who would value your customer service ethos). Staff don’t return calls, are unhelpful and couldn’t give a damm. Save your money and go elsewhere.
2

2 years ago

review by Tommy L.

#customer service(3/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Wispire.co.uk Review

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