Wood Bros

I damaged the glazed panel on my Old Charm Cabinet,contacted Woods Bro’s and received five star service and cooperation from Lisa White and the Customer service team including the packaging and despatch dept.
I would have no hesitation in dealing with Woods Bro’s in the future for queries or sales.
Good job done,thank you.

I am amazed that it has taken you months to contact me regarding my purchase from your company via The Quadrant in Chelmsford who I have to say offer an excellent service.

I purchased the 3 chairs last summer and all 3 items were faulty - the captains chair fell to pieces on delivery, it not being assembled properly by your staff and the finish of the upholstery on the 2 dining chairs was shoddy! The underside of the backs had been roughly stapled and then 'hacked off' with a pair shears I presume leaving a raw fraying edge - unbelievable. I don't understand how they passed quality control.

All 3 chairs had to be replaced and to be fair they are acceptable, although the wooden finish to the leg structure of the captains chair had missing and loose screws and had this had to be rectified by the Quadrant. It took you 11 weeks to replace these items - longer than the original order!

Old Charm/ Wood Bros have a longstanding good reputation for the quality of their products so my experience was to say the least disappointing. I am about to order 2 additional dining chairs and can only hope that the standard and quality of this purchase is as I would expect.

I look forward to hearing from you.

From ordering from a store in Bury St Edmunds it only took 23 days until it was delivered.

Regrettably, one of the buttons on the arm of our new ‘Pickering’ arm chair fell off on the day following delivery. However, 9 to 11 Interiors of Malton contacted Wood Bros on our behalf and they collected the chair for repair swiftly. We hope to receive a 100% chair in the near future.

I purchased the chair from Thomas Hearn at Kenilworth & although the delivery time was a bit later than envisaged it was worth the wait.The quality & comfort is excellent as well as the finish.

I love my Captain's Chair but I did have to chase up it's delivery. After a few emails, it was on it's way. If not for the delay, I would have given it five stars. I was delighted with the quality and comfort of the chair.

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