3.6 / 5
Trust Score
1.9
Reviews
5
Social
5
Featured
4
Technical
Is www3.colonialfirststate.com.au legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- Facebook account found with large audience
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
30
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Based on 30 reviews
Smart.Reviews
3.6
30 reviews
Www3.colonialfirststate.com.au Review
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Last update: Wed, Mar 9, 2022 2:11 AM
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Terrible company, I recommend to your enemies.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Not recommended
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Result, MLC Wrap made good percentages growth, CFS less than half of MLC.
I had 4 financial advisers in 30 months.
In that same time frame Not one share was moved, touched, changed..
I paid full fees, until I sacked their so called service calls.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Colonial First State are criminals and need to be taken to COURT. How is this legal?. How can they get away with this?? Im extremely unsatisfied and upset they have taken money away from my future.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Please note CBA introduced me to this fund at the outset with effusive praise and recommendation. Crooks looking after crooks?
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Next day I called in and asked the final price I would be receiving... and I was told $2720!!! and I rang in again and complained.. they said $2720 had been done..
The following day I got my bank credit and I got $2666.....!!!
These guys are absolute scum, amateur teenage phone operators, rude and clueless on the phone..
I am currently writing to the Financial Ombudsman to make an official complaint..
THERE ARE 39393903 others out there... DO NOT DEAL WITH THESE GUYS>>>> The only thing they are good at ( or on time with ) is taking their FEES OUT...
DONT DO IT TO YOURSELF!!!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Wasn’t my choice of super but will def be rolling over.
FYI They aren’t even in the top 10 of super performers.
Is it that Comm Bank have offloaded CSF was performing marginally till then.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
1- There is no internal collaboration between them
2- The call centre hates the admin department and vise versa.
3- Really really really bad management. The managers of the call centre create all this metrics they call KPI as a measure of performance so they can measure themselves and qualify for a bonus at the end of the year. Now the problem with these metrics is that is not customer focused. What I mean by that is that it doesn't benefit the customer in anyway, all it creates is preasure on the custmer service representatives (employees) to try adhere to those rules. For example one of the KPI is call flow. If an employee doesn't follow the call flow he can get performance managed and eventually get fired. So the focus for the ca centre representative is to try and hit those KPIs so that he doesn't get fired - forget about what the client needs. The model there is, presure the customer service representatives to meet their KPIs which has nothing to do with helping the client, therefore management looks good in the eyes of uper management and they all the a good chucky bonus at the end of the year. Stuff the client. AHT, call flow, Survey are the focus. They have forgotten that clients are the blood of that business, if you all pull out your money from CFS. Guess what happens, CFS goes BUST thanks to the poor customer service.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
These guys have sat on my investment like lazy buggers, doing absolutely crap all with their thumbs up their butts like the numpties they are.
I could have invested this money myself back in 2009 when Domino's shares were like $4-$5 and literally duodecuple-d my money August last year when their shares peaked at about $70.
These nongs have no clue, I will be withdrawing my money and parking it in my own investments (ETFs and shares).
Crappy no-knowledge mouth-breathing noobs.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Colonial Mutual Australian Property Fund,Colonial Retail Property Trust, Colonial First State Retail Property Trust,before it was terminated.
These units were bought at a fixed price from the fund,when the fund made offerings of new units,so presumably for that reason the documentation issued to
individual purchasers acknowledge only the numbers of units issued,
but not the price.So I've tried to find out the issue prices from Colonial First State. They have been amazingly unhelpful. There have been dozens of emails, eg
the fund "does not belong to our company" (well, true - it doesn't exist any more)
"the fund in question was not one of ours" (but they won't say which part of the Colonial organisation the fund was part of)"Colonial First State Property Limited is now trading as xxx"(xxx - can't help - I have indication of whether they should
be able to)"Colonial First State Retail Property may have been acquired
by yyy" (in fact yyy was soon taken over by Colonial First State
Global Asset Management)
Then I started getting emails from (apparently) Colonial Mutual,after some irrelevant or wrong replies, they directed me back to Colonial First State!.
In short these people have no compunction about making random
suggestions about who to contact, which does nothing but waste my time.
They won't just go and find out which part of the Colonial Mutual /Colonial First State organization is relevant.
This organisation is apparently in the business of handling people superannuation money.
It seems unbelievable that people can entrust them with their money and get this sort of run-around when they try to contact them 25 years later.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Www3.colonialfirststate.com.au Review
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3 years ago
review by Had Enough
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)