zapfitness.com.au

Joined 3 years ago and have watched it rapidly deteriorate. I have sent numerous emails regarding damaged or broken equipment with no response. Have now joined another gym, very happy.

I had been a member of Jetts in SA for many years and never had any problems with them. Unfortunately all Jetts gyms in SA were re-branded to Zap earlier this year, and everything has gone downhill since then. The community culture that we used to have in the gym is virtually non-existent now. They got rid of all individual club social media pages, which was a big part of our community culture. The staff are there a lot less now, which means the level or service that we had become accustomed to with Jetts have significantly reduced. Equipment is out-dated, constantly breaking down and not getting maintained/repaired like it used to. The gym is always dirty (it was always sparkling clean when it was Jetts).

Trying to cancel my membership was a nightmare because staff were hardly ever there. I finally managed to cancel my membership via email and have since joined Anytime Fitness, which has much better equipment and I am extremely happy that I made the change. I probably never would have left Jetts if they didn’t change to Zap, but I have been very unhappy with the gym since Zap took over. If I could give less than 1 star, I would.

Like they were not helpful at all, fair enough when you sign up to zap fitness and you want advised that it was at 12 months contract it was promotion and I signed up I didn’t even even go once to gym in the last 6 months and they still make me pay me a cancellation fee of 200$ like this is so stupid I wouldn’t recommended anyone to zap fitness

Edit* I managed to contact them and they removed the extra cost from debt collectors and I was able to just pay what was owed


I had missed 3 payments as my bank sent me a new card, not knowing zap wasn't taking their payments , 3 months later a $300 dollar bill from debt collectors.
They will not try and contact you before this, I owed about $60 in reality
Just a warning, hopefully this saves some people having the same issue

Cancelled 2 days after their cancellation period started which now means I owe them an extra fortnightly payment. Signed up for direct debit also but had debt collectors call me (after 1 missed payment) only to find out i was the one that had to send it every 2 weeks??

I cancelled the memberships early March before they close down due to pandemic. We joint in to another 1000 time better gym at the same time. But these people have charged us again after the reopen even though we sign all the cancellation papers etc. When we were try to call those people we couldn't get hold on to any of them. Then we try to contact gym near my place, they said the gym membership still active. Jetts were so mych better before these fraud ZAP taking over the businesses, destroy the gym doing some renovation. Cut down the space by 50 % never recommend to anyone and never again with these people are fraud.

When I joined I signed up for 12 months 5 months ago. I rode to the gym key fob not working. The day before I swiped my key fob in reception nothing was said. I rang them up they told me my membership expired I signed up 12 months direct debit 5 months ago. I was furious. All they offered was a free fortnight and the area manager to try n sort the issue. To try n talk to staff on the phone during staffed hours all u get is answering machine. I left n joined anytime. They felt terrible for what happened and wavered my first gym payment. Don't join zap fitness worst ever mistake, they often wouldn't do the direct debit then u end up paying double at once.

They will continue to charge you for 4 weeks after a cancellation, apparently it's in their contract. Make sure you read the fine print before yo sign up. Jetts was way better! Plenty of better offers and better facilities at other gyms - make sure you shop around.

I paid for 6 months of gym membership. I gave written notice to cancel my membership. 3 months later they direct debit my bank and refuse to give me refund.i didnt even have 1 work out due to a medical condition. Zapp are a disgrace. Dont use them

The gym is quite ok, however the payment system is the worst and horrible, you will be changed extra of $10 for any first failure debit for your card without taking any reason. It is a tasking money business without caring customers and created policy is to take your money.

We found that this business has an active Facebook page with 26078 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.