21RUN

3.9 / 5

21RUN

21run.com
21 Reviews
3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

2.8

Reviews

4

Social

5

Featured

5

Technical

Is 21run.com legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

21

reviews

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0

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0%

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21run.com Review

21RUN Fach-Shop fr Laufsport Riesige Auswahl Kostenloser Versand ab 50 Kompetente Beratung Jetzt online bestellen und schnell liefern lassen

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Last update: Wed, Mar 9, 2022 2:19 AM

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21run.com Reviews & Complaints (21)

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delivery 3.6 /5

price 3.8 /5

quality 3.7 /5

customer service 3.6 /5

on-time 3.7 /5

Very bad return policy. Got half a size to small and didnt read all the "fine text" before placing the order and as the site was fully in swedish I didn't expect the return had to be sent to Netherlands and be payed by me!? Aprox cost of 40Euros making a return.
Contacted customer support and they couldn't help me out.
1

3 years ago

review by AndreasFurenberg

#delivery(1/5) #price(4/5) #quality(3/5) #customer service(1/5) #on-time(3/5)

I ordered some shoes 2 weeks ago and I still did not receive the shoes.
In the web page they say its processing but in reality they just charge the money but no shoes...
They just say they had a problem with a supplier and they don't know wen the shoes will be available to be sent but in the website they say the shoes are available.
The shoes were delivered way after the promised date and the customer service was less than helpful.
Keep away from these guys !!!!!
2

3 years ago

review by Luis C

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I order a jacket from 21run on the 10 of december. The status was "green" like it was on stock. But after 3 mails to them i finally got an answer that they expected to get the item in a few days. After 4 days I got in contact with them again (after serval emails) now they could not tell me anything about the delivery time. I send them another mail explaining that charging the money before the send my order is against the law. On the 22 of December I got a response that they where sorry but my jacket was no longer available from the supplier and they will give me back my money as soon as possible. They have wrongly been holding my money in over 3 weeks and I still haven't got them back. I think there businessmodel is to take your money and hope the can get what you ordered. I will give them until 30 of december to give back my money otherwise i will press charges agains them. Luckily for my i have been saving data from there website to back up my statement.
DONT SPEND YOUR MONEY IN THIS REALLY BAD SHOP!
1

3 years ago

review by Henrik Brohus

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

21run.com quickly replied to my questions about the delay, and, after having to wait for a week, the product was delivered in good order.

In conclusion, they should have updated the expected delivery time as soon as I ordered the product, and it could have been delivered a bit sooner, but, in all, my experience with 21run.com was just fine.

But hey, a little waiting time for those ridiculously low prices is no problem!
4

3 years ago

review by Thorlund

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Got 2 pair of shoes for my birthday, shipping was 14 days!
Had to return both pair and although the return process feels a bit outdated (printing forms etc.), 2 new pair arrived within 3 weeks of return shipping. Overall very satisfied with the products, but shipping could be faster.
4

3 years ago

review by Kim Petersen

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I ordered the 8/12 a xmas gift.

8/10 delivery days..

Still not received anything (22/12)

I wrote them 4 mails.. No answer at all. Except automatic answer, where they promise answer whiten 24 hours.

The money left my account the 11/12
1

3 years ago

review by Kasper Kallesøe

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

So, I ordered two pairs of shoes: ASICS Nimbus 16 and ASICS Cumulus 16 GTX. Unfortunately they run out of Cumulus. They apologized, gave two extra gifts (a nice hat and a bag) and instead Cumulus 16 offered another great shoes for neutral pronators SAUCONY Ride 7 GTX. Actally Saucony was more expensive, but they took the price difference on their own expenses. They reacted to my letter immediately. Below is their letter. On top of extra gifts I received apologizes and an extra voucher. Run21.com team is great and professional.

Dear Rolandos,

thanks for your response.
We have changed your order as requested. The Ride 7 GTX will be shipped for the same price of course.

Your order will be shipped today and should arrive within the next week.
Because of all the inconveniences we have caused I send you a 10,- EUR voucher code for your next order:

XXXXXXXXXXXXX

Sorry again! I wish you a nice weekend!
5

3 years ago

review by Rolandas

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My pair of shoes came 3 days late, in a damaged shoebox, with extra cost for packaging (not refunded). Not recommended.
2

3 years ago

review by Peter Kalman

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered my shoes around 4.00 pm in the discount and received the package the next day at 10.00 am.

So for me a perfect order and I would recommend this site to my friends.
5

3 years ago

review by Marco

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have now two times placed an order on goods in Stock. Normally I have only good experience here, but this time they have any of the shooes, which was in Stock on the HomePage. So take care her.
1

3 years ago

review by Claus Gramm Pedersen

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The bad reviews scared me at first, but I gave it a try and I had a very nice surprise to receive my shoes from Germany to Romania in just 4 days (no express shipping paid). I ordered them on Sunday evening, on Monday the ordered was shipped and on Thursday morning I was already testing my new shoes.
Great service, I will definitely come back again!
5

3 years ago

review by Sam

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered 2 pair of shoes after receiving an email where they wrote they had 35% discount on some specific shoes. When i was ordering i hanged my adress, since the one in my profile was an old adress. When i make this change the price atually changes. So much for that 35%!!

Then i continue and pay... but when i have done that the order has suddenly doubbled up, and my new adress has been changed to the old one! I immediately contacts 21run to make them cancel the order. i do this both by email and by their contact formula. Still the send the package without doing anything.. Now some days with terrible customer service follows. 21run is not able to help in any way... At last UPS allows me to "refuse to accept" the package by phone, and they deliver it back to 21run. Then 2 weeks follows... And then i get my money back - well i get most of them back, but not all

This is a terrible shop with terrible customer service. They take more for the products that they write in emails and advertisements. Their systems makes mistakes. And in the end the customer also pays for their mistakes...
1

3 years ago

review by Sidsel

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

3 weeks gone and still my order is in processing state. I think that the items which are in stock in this Company, doesn't really are in stock. They'll made order afterwards you order from them. Please avoid!
1

3 years ago

review by Juha

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Took 7 days for my running tights to arrive. They sent the package after 5 days processing. Email contact was slow. 4days to reply to each email. Good pricing and well packaged. 21run should adjust the website info so that you do not expect sameday shipping.
2

3 years ago

review by Jindrik

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Great price for premium running gear, however slightly longer delivery times than with other web-shops (total 9 working days). Packing: shoebox sealed with straps, no other (protective) packing materials whatsoever. Still goods arrived in perfect condition, so no complaints. Would certainly consider to purchase again.
4

3 years ago

review by PVH

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I was already quite happy with the shop, but they impreseed me even more bij answering my claim by replacing my eleven months old sheos (sole let go a bit) by a new pair with in 2 days. No strange questions asked. I only had to send them a few photo's and my old shoes afterwards. Greate shop.
5

3 years ago

review by Amir

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Well, before I bought my items from 21 RUN I was ready for everything, reviews from TRUST PILOT ware not encouraging, but I decide to go and see what would happen, previously I had some bad experience with BIKE 24 and I have manege to sort everything out, so you could say that I am experienced with trouble management from ordering stuff on-line :-)

My experience is super positive.
First positive thing was discount promo that I receive for my first shopping.
Second thing is price fluctuation, at the day when I did my shopping the prices ware lowest to my surprise.
Third thing was fast shipping, 6 days from ordering to my front doors in Croatia.
Forth thing was good packaging, nicely strapped and taped package.

Things that can annoy people are 2 day email replay, my advise is that in your first mail give as much information as possible so that you do not go back and forth with mails, because that could take a long time :-)
Be sure to log in to site, so that price can be corrected for your country.

With my experience, only thing I can do is recommend this shop.

Regards,
Ante
5

3 years ago

review by A.F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

selling shoes do not have , after three weeks a mail , is no longer available.
stay away
2

3 years ago

review by arthur

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Placed a order 2 weeks ago. They have charged my credit card but not shipped my order. I send an email to customer support, buy the don't answer back.
2

3 years ago

review by Dennis Thrane

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered in beginning of April 2015 a pair of Asics running shoes. Fair price of 91,96 Euro though it was more the colour I was in favour of!!
Received the shoes after a few days but unfortunately they didn´t fit and I returned them with a request for change to a smaller size.
Waiting time. Mid may I did receive an e-mail confirming the shoes had arrived and a change was pending.
Waiting time. No respons from the company. First week of June I did send a polite mail (web contact form) with a request for a status report. No respons from the company.
Yesterday I called by phone the company but only answering machine to which I left a world. No respons.
If I haven´t had a response on Friday this week I´ll make my bank withdraw the payment.
1

3 years ago

review by Gerda B

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 1 mentions in other websites

21run.com Review

21RUN Fach-Shop fr Laufsport Riesige Auswahl Kostenloser Versand ab 50 Kompetente Beratung Jetzt online bestellen und schnell liefern lassen

21run.com Customer Service Contacts

No contact details for this company.

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