9flats

4.5 / 5

9flats

9flats.com
16 Reviews
4.5 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.5 / 5

Trust Score

3.7

Reviews

5

Social

5

Featured

5

Technical

Is 9flats.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Instagram account not found
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

16

reviews

vs

0

AI declined reviews

0%

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9flats.com Review

On 9flatscom you can find a new kind of accommodation vacation rentals apartments and guest houses owned by friendly locals across the world

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Last update: Wed, Mar 9, 2022 2:19 AM

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9flats.com Reviews & Complaints (16)

Filter reviews by tags

delivery

price

quality

customer service 3 /5

on-time

I have used 9flats once and everything went very smoothly. I'm definitely going to use it again.
5

3 years ago

review by Kadri

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Out of control and appalling customer service
Allowed me to book and pay for an apartment that had not been available for 18 months. Their email confirmation system even said the owner had accepted the booking when they had not.
9Flats refunded my money but the claimed it was not their fault - choosing to blame the owner .
2

3 years ago

review by SteveG1234

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

9Flats is obviously using their staff to put in 5 star reviews saying that they have been paid already when in reality the hosts haven't been paid yet. Why would any legit host give them a 5 star review when they've been waiting for weeks for the money???
2

3 years ago

review by Ekaterina

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Two different apartments cancelled twice in less than 1 week away. Why not update your availability!
1

3 years ago

review by Karleen

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This website provides useful information when you need to find places to stay when you are going to Europe, 5 stars! Thumb up.
5

3 years ago

review by Andy Huang

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This was my first reservation with 9Flats, but so far all has gone well.
5

3 years ago

review by MaryJane

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We received a guest 1 month ago through their web sites.
We've been waiting for almost 3 weeks for them to make the payment.
We've written at least 8 emails.
They stopped to answer. Just an automatic reply.
No one answers to our phone calls.
Such a negative experience with 9 Flats.
Conde Chic Studio in Paris
Nuket Amanoel

UPDATE:
On 12.01.2017, approx. after 2,5 months, 9 Flats paid our share.
I suggest to the apartment providers to be patient; because at the end they pay.
And i wish that 9 Flats has solved their technical problems for good.
Conde Chic Studio in Paris
Nuket Amanoel
2

3 years ago

review by Nuket Amanoel

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Since working with 9 flats I have significantly increased the number of guests, it is a serious and responsible company, the attention to the host is excellent, efficient and fast. It is a pleasure to work with such a competent agency, it is a business that is on the rise, congratulations to all those who make possible such an excellent job, I recommend 100%. Manuel, manager-owner Hostal Casa Confort Santiago de Cuba, Cuba.
5

3 years ago

review by Manuel Piña Lopez

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Fortunately after 2 Months my rental company got paid and I recieved apologies via email. Hope this will happen to all other people like us.
1

3 years ago

review by Ian Fridrich

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

As a dedicated host on the 9fats platform in Chicago US.

I had a wonderful time hosting a family from Germany for a week in my home.

I have not received payment for host services. Several inquiries to 9flats support. No resolution yet?

Less than acceptable customer service and terrible experience here.

I will be canceling my listing, and highly recommend to anyone to stay away from 9flats!
2

3 years ago

review by Eric Pudil

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found a suitable apartment in Malaga Spain. I had paid for the apartment but with no reason this was cancelled. I was in stress to arrange a apartment in a short notice. This is not pleasant.
2

3 years ago

review by KM

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

At 9Flats no one answers the phone, no one answers the e-mails, they do not pay to hosts...but what they do very well is keeping the money from the guests...and now that money seems to be transferred from Germany to Singapore...simply disgusting.

I have reported the situation to the police. It is quite easy, you can do it on line and encourage to all affected to do it.
1

3 years ago

review by palomo

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Apartment owner tried to cheat me by indicating a false location in Amsterdam. Until now nobody from 9flats came back to me or give a sign than my complaint was heard.
Very bad experience.
1

3 years ago

review by Beate Lagraff

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

As a host I didn't recieved my payment for a booking that I had in august. After sever "automatic" answers with dodgy "issues with the payment system" excuses, I am still waiting. Run away while you can.. They don't even answer the phone.
1

4 years ago

review by Nicolas

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I found an apartment and the land lady named Maria Felicia Toscano told me to pay €750 (including security deposit) to 9 flats using bank transfer so that they could act as a neutral agent and transfer the money to her and the keys to me. after I paid, they both went quiet and disappeared. They Gabe stolen my money, 9 flats must be used for scam. that's how I've lost my money just like that
1

4 years ago

review by Avinola Mwandu

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found that this business has an active Facebook page with 137736 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

9flats.com Review

On 9flatscom you can find a new kind of accommodation vacation rentals apartments and guest houses owned by friendly locals across the world

9flats.com Customer Service Contacts

No contact details for this company.

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