aberdeeninc.com

We recently purchased a bunch of 1U and 2U rackmount servers from Aberdeen. A couple of the 1U servers started locking up after a couple weeks in service. I was soon on the phone with their tech support dept. and after describing the problem we were issued an RMA number. The servers were shipped back and found to have defective motherboards. New motherboards were ordered and installed and the servers were shipped back to us. More servers started having the same problem, most were replaced and one was shipped back to us after they said they tested it and couldn't find anything wrong with it. The machine died when we were testing it. This did not please my boss since the machines were production servers. Their turn around time for replacements is a bit long as well(1-2 weeks per server) whereas our other Supermicro vendor can have a server replaced in 2 to 3 days. There were other problems with Aberdeen that I won't go into but needless to say our business unit won't be buying any more hardware from Aberdeen.

I am very disappointed with my recent experience with Aberdeen. I ordered a motherboard from them, figuring it would take about 10 days to get the product; after all, it states on their website that part orders leave their warehouse on average of 3-5 business days. Well, how about 12 days (10 business days) before my product ever shipped, and another 8 days enroute (shipping). I can not understand why it takes 12 days to ship a product that their website claims is IN STOCK. I made another, very large order with one of Aberdeen's California-based competitors (newegg.com) on the same day, and my products (all 12 of them) where enroute by 2pm the very next day (and were only in shipping 5 days with FedEx). Now that is the kind of service that I expect!

Email correspondence took about two days and was cordial, but they never explained why it was taking so long to ship my motherboard.

I needed to get this motherboard right away, so I tried to phone Aberdeen to get them to change my shipping to Next Day Air. I tried calling three times and got disconnected each time after waiting 20+ minutes to speak to someone.

Aberdeen may be highly rated in many people's opinion, but they seriously "dropped the ball" on my purchase with them, and they will not receive my business in the future.

The Tech/RMA department in general and DeAnna Jolin in particular are absolutely second to none. I actually had a case earlier this summer where a motherboard I ordered arrived with a problem. DeAnna responded to my e-mail within 15 minutes (!), and truly went the extra mile to resolve my problem. Incredible level of service, I have never had better from any vendor!

In 1999 I bought components from Aberdeen. In order to return a defective part, I was given an RMA number, I had to buy a replacement, and I wait for credit. I had to dispute a credit card charge in order to get the credit (took over 2 months).

In 2006 I bought some memory chips from Aberdeen. It was the first items I bought for a new system, and among the last to be delivered. Their prices were higher than average, and I bought because they agreed to match another vendor's price.

The sales person was friendly and accommodating, but I just have a hard time justifying using them again.

I bought a basic system from Aberdeen a year ago to use as a server in a small LAN. 1. It was an excellent machine, very well-built and ready to run out of the box. 2. They included every single piece of installation media needed to add drivers and do tweaks. 3. When I did have one very minor problem, they answered the phone within 2 minutes and then proceeded to pay close attention to my query and fixed it in short order. Excellent equipment, excellent tech support, very good folks to deal with. I'm putting my money where my mouth is: I need another server and just ordered it from Aberdeen, they're the best in the business.

Aberdeen is a shell of what they once were. I had placed a small order in 2002 with them- and it shipped late.

This most recent order I had placed was for five hard drives. It was supposed to arrive on the 17th of March 2004. It SHIPPED on the 18th. When checking UPS tracking, i realize it was being bounced and rescheduled... the package required a signature. Why it needed to be signed when sent to a HOME address when i did not request it is absolutely beyond me.

Customer support seemed nonchalant until i mentioned that i have been in their customer database since 1994. Well consider me to be a non-user since 2004.

I have cancelled the order. The package will be refused. I will not deal with them again. Multiple chains of failure, no thanks. My $$$ is going elsewhere and i advise others to do the same.

*** UPDATE ***
I have finally received my refund. However, it took some serious micromanagement. First- i had to call back Aberdeen and the same unhelpful CSR i spoke to earlier thought i was making an 'exchange'.

Captain Obvious doesn't need to get involved to make a note that a completely unopened box being returned is indicative of a product exchange. Also the logs of notes and my own self make no mention of a product exchange. In fact i pointed them to this very website to explain - NO EXCHANGE, FULL REFUND -

In fairness i did finally get this escalated to a VP/CSR who made some sort of effort to make the refund happen. No substantial attempt was made to keep me as a customer, nor was any accountability taken. But in either case J. Tateel did make a serious effort to make closure to the deal. He was the ONLY one to actually reply to my emails as requested. A few business days later, i got my $$ back.

I order from these people all the time, over $10,000 per year. I get what I need 99% of the time. In cases where they are out of stock they always have provided me with an option of upgrading for free to get whatever it was from what they did have in stock. In the last 3 years, I have had about 3 things I’ve had to send for RMA. All were resolved satisfactorily, but were pretty slow. If I were to say anything negative about this company, it would be that they need to speed up the whole operation.

That said, they aren’t too slow to use, and they’re web interface is about one of the best out there for people like me who need to configure computers from scratch components to do specific tasks. They even check the RAM and proc with the MB before they send it.

I give them a 9, only because I wish they were faster, and they charge too much for shipping. But for these ease of dealing with everyday orders, they’re one of the best.

Ordered a USB memory "pen" from Aberdeen in December. Delivery was a little slow but Aberdeen notes this on their website. When the device did come it was not the one I had ordered. Was told it was a "better" unit. I checked their website and indeed they no longer sold the unit I ordered but instead the new "better" unit, for $5 less. I asked the CSR for a refund of the $5 difference and was told it was a company policy not to do this when a like-substitution is done (???). I got the refund anyway.

My take on the whole process - honestly, go elsewhere. I usually order from either Newegg or Allstarshop, both are highly recommended. Why go with a second or even third rate operation when a number of better alternatives exist. I would give Aberdeen a 2 out of 5 stars.

I ordered a complete system from
Aberdeen. They took their time
delivering it, but based on
previous comments, I expected this.
Everything arrived as I had ordered
it. If you want fast service, this
probably isn't the best place, but
I would still order from them again.

It took from 4/06 until 4/12 to get my order out of accounting. It took two more days to ship the product.

It should not take more than 24 hours to process and ship an order for a motherboard and processor. No burn-in required.

I have ordered from this company in the past. Their prices are a little higher than the norm but they, at times, have some deals that cannot be beaten anywhere else. Their shipping is very slow if you choose the base ground shipping option. Overall they are a reliable, honest company. And you can speak with a customer service rep without waiting on hold forever.

First of all, before I had decided to go with Aberdeen, I did a lot of research on my dream gamer's rig. I called in Aberdeen's technical support line and their technicians are absolutly wonderful, got through to the technical support waiting no more then 2 minutes and got every information I needed to decide to purchase with Aberdeen. Not only the technical supports are the most patient I had ever spoke with, very knowleadgable, guided me through the gaming machine's performance specifications, and recommanded me with my now favorite video card, the ATI Radeon 9700 Pro. I've had no problem at all with my new machine and everytime I call in for support, whether it is email or phone call, I've always got the information I needed. I highly recommend Aberdeen with all of my co workers at EA Games. Will be my only choice for hardware source. HIGHLY RECOMMENDED!!!!!!

i had a bad experience with this company when i ordered a motherboard and i tog t bak ordeed and when i tried to talk to them i couldnt understand them as they didnt speak very fluent english.

I will ordering my third server from Aberdeen, since January. I was a little scared at first going into unknown territory but I want the best and at the best price. Had some problems with the hard drives and power supply but my sales rep had it under control in no time. They have the best warranty and they really know there stuff. Keep up the good work!

I ordered an MSI GeForce4 Ti4400 on March 28th. As of today, April 9th, the order had not shipped. I was disturbed, so I called. I was told it was out of stock, and would be for 2 weeks. So I canceled my order with their service rep, asked for a refund. I then went and bought another GeForce 4 Ti4400 from another site (with overnight shipping for $20 less, even). A few hours later, I get shipping confirmation from Aberdeen. According to their website, they shipped it 3 hours after I canceled. This is a poor way to run a business, and I am positive I will never do business with them again

I ordered a bare-bones system from Aberdeen a few months back. I had one initial problem in that they installed everything I asked for except they put it in the wrong case. They gave me the options of shipping it back and swapping the parts into another case or crediting me the difference between the two cases. I chose the credit. I was afraid the credit might get lost, but it made it on my next credit statement. I've read some of the nightmare scenarios about this vendor and all the hardware failures, and I wonder if they're for real. Maybe it's the "squeeky wheel gets the grease" thing. I thought my bare-bones was very well done (part of the reason I was reluctant to ship it back and have it pulled apart). I've had absolutely no problems with it. I moved over my hard drives, modem, CD-RW, and video card from my old box without a hitch. My last PC was an HP 7270 (made it last 6 years), and I went to a 2.53 gig P4, so maybe I'm just dazzled by the speed. I've read some other people's comments about there being much better vendors (I read them BEFORE I bought the bare-bones, strange they didn't find this site before they purchased from Aberdeen if they're so bad), and I looked at those other sites. I kind of weight an outfit by their website, and these other vendors all seemed to have kind of cheezy sites, so I went with Aberdeen. Anyway, I like Aberdeen OK. Maybe it's a fluke, but my new PC works great. The speed of delivery was OK. The price was good (and just got better I noticed). They have quality brands and they seem to have what I want. I just bought a video card from them, so I'll see how they do on that.

I learned of Aberdeen through a colleague. I needed a pc for a remote user and found that the bare bones system would meet that need perfectly. Recently, we had an issue where this PC simply stopped booting. I contacted Aberdeen via email and DeAnna Jolin fielded the problem like a allstar shortstop. She provided guidance and was very responsive. I wonder if Aberdeen is hiding more like her... Anyway, being able to go back to a vendor for guidance on a purchased product is vital. There really are people (DeAnna) behind the Aberdeen website and I'd shop there again.

I had a problem with a computer case that I purchased last December from Aberdeen. After first trying to work with Aberdeen's customer service, Deanna Jolin in RMA/Technical Support contacted me and was very helpful in getting me a replacement case front panel. She took care of everything very quickly, including the shipping. I am extremely happy with her support/results.

Purchased several systems through out the year, Aberdeen is my source of information and grade A products. I highly recommand Aberdeen to all of my friends and families. I started off as a New Egg customer but conclusion ended up being Aberdeen as my favorite. I had couple of system that was DOA but the Technical Support was more then helpful. At time the holding period could be fairly long but the Tech Support Department was more then helpful with all of my questions and problems, that goes for problems that is not even related to the products I purchased from them. Final comment, great company, my reliable source for help and products.

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