Adelaide Marble

This company promised a template date to suit our kitchen install date if we gave them 14 days notice. We complied. This company said we needed to come to their showroom at Milend to "sign-up". We complied. We were told our appointment was at 10.30am. By 11.00am we were still being ignored (not by staff but by the owners). We were then told we could not be given a date for taking the template for kitchen benchtops. Despite us persisting we needed a date to enable us to sign the contract. Apparently they just did not know when they could take the templates. . WHO KNOWS WHEN WE COULD GET OUR KITCHEN FINISHED?? The owners became aggressive when we complained about not being given a date. We refused to sign the contract in this basis. Ultimately we saved $1,000 by going to a competitor. Expensive, bad service and rude. We recommend you Avoid AMS. There are better marble specialists in Adelaide than this one.

In the spirit of honestly, this occurred about 2 years ago and was never resolved. I can only write this now without becoming extremely distressed, but I rely on other people's reviews so should also contribute to forums.

The beginning: Ordered custom made diamond mosaic tile in Carrara marble (honed). Exact sizing and specifications were written in to contract to ensure I could have exact fit in desired space without odd cuts, allowing for grout spacing. Cost approx $1,500.

Batch 1: tiles delivered. Tiler comes to quote. Advises to send tiles back as they are all different thicknesses and impossible to be laid as mosaic. AMS agree to re-supply.

Batch 2: is exactly the same batch as first, now scratched on front. Allegedly they tried to grind down back of the small diamond mosaics. Der?! Returned tiles.

Batch 3: new batch arrived but polished not honed as per contract. Returned to AMS.

Batch 4: new batch delivered. Stupidly thought, 'there cannot possibly be anything wrong with the tiles now!' Organised tiler. Cannot wait after almost a year to see my finished kitchen. By 10am, SMS received from tiler. "Sorry, I've had to leave the job. The tiles are too inconsistent in size, I take pride in my work and cannot do an A1 job with these tiles".

Go to Consumer Affairs. Start case. Provide all evidence, contract, photographs of tiles, measurements of tiles (in one box of 93 tiles NOT ONE was the size specified in the contract. In this box the tiles range from 109mm high to 113mm high - contract stated 114mm high. In other boxes some were over 114mm). But 'my' evidence is not from an 'expert' and my tiler walking off the job and leaving a hand-written note and SMS is not evidence enough. Consumer Affairs want me to find a tiler who will put in writing that the tiles are not fit for purpose... Oh sure, I know heaps of tilers in Adelaide, where everyone knows everyone, who I can pay to do that. Sounds really ethical! The tiles and contract are the evidence, bureaucrats.

More than a year had passed since Batch 1 of tiles. Adelaide Marble insist 'expert' mosaic tilers can lay them and recommend some tilers, even though tiles are not square or true diamonds with edges the same length, or the same height (per contract). Good luck when you only have 1.5-2mm grout spacers to work with and variation is up to 6mm. Anyway, I go along with this and invite one of these 'expert' mosaic tilers to come and inspect the tiles at my home (name removed but I have his business card). He spent one hour making excuses about how even the best tiles from overseas are never 'perfect'. Well, that may be so, but this is a CUSTOM MADE tile, not a batch of tiles out of box. I invited him to quote and he took measurements. Never heard from him again. This is because he knew full well that the job could not be done.

By now I cannot take anymore. Unfinished kitchen. Unnecessary stress. Wasted money. Wasted time. Conflict between my partner and I. Now, when someone walks in to what should be my beautiful kitchen and says, 'still no splashback' I want to scream!

Thanks, [name removed] and [name removed] of Adelaide Marble. Fancy showroom but no substance, no ethics and no quality control. The boxes of tiles still sit in the corner or my laundry while my kitchen still has no splashback because I can't afford another $1,500 to get new tiles. Bravo!

I have recently had a Jag Kitchen installed and went to AMS directly for my granite.
I had the pleasure of dealing directly with Adriana who was most helpful.

I then dealt with Spiro who was responsive to all my inquiries.
He conducted himself with the upmost professionalism and as a bonus he was very knowledgeable, helpful and friendly on the phone.

The Granite bench tops were installed today and the installers Gary and Mat were meticulous in their craft.
Just loved having them there doing the bench tops of our new kitchen,
They cleaned up after they finished and left the workplace as they found it.
The job was done to my expectations and more.
I would go as far as saying they are the Rolls Royce of granite installers.
The finished product looked absolutely stunning.
I have nothing but praise for AMS and to add they had best provided me with the best price. And I got more than three quotes.
I thoroughly recommend Adelaide Marble Specialist for your new kitchen bench tops.
This is one happy customer.

I recently had a granite benchtop (and island) installed by Adelaide Marble worth $5500.

I selected Black Forest but was apprehensive on what the stone would like like as it's subject to lots of variation between batches of stone. To alleviate my concerns the sales person told me that when it's measured up (templated) I'd be able to see and select the exact piece of stone.

This was a blatant lie. When I attended the factory, I was told it was too much effort for them to allow the selection of individual pieces and I'd just be able to view a batch of pieces and they'd select. I was told it was common for customers to "misunderstand" the sales people.

Next - on the date of installation they installed the benchtops but not the island (no reason given) and advised they'd be out the following day. I was mid-build and had to arrange access. When no one arrived by mid morning I called up and they told me they weren't attending as they had another job. They told me they'd send someone to lock up (as I wasn't at the premises any longer). I returned in the evening to find out the house was still unlocked, they hadn't sent anyone leaving my home unlocked all day.

They went back a week later (apparently) and told me that the island piece of stone was cracked. Another delay of two weeks occurred.

When they finally installed the island I received a call from my site supervisor, he told me they had obviously measured incorrectly and cut a hole in my gyprock to fit the piece. The hole was too big, leaving gaps of 10mm on each side. They didn't fix it or advise they had done the damage (nor had they asked permission to cut the wall).

I spoke to Spiro (the manager) and sent him the photos of damage. He suggested the painter might charge $100 to fix it (an arbitrary estimate). I suggested they refund me this amount so that I could fix up the painter without awaiting an invoice. This would form compensation for my time and the painters and form goodwill for terrible service.

2 weeks later I hear no word, I have to follow them up again. Spiro reneged on his previous comments and told me I'd have to provide them with an invoice as I was just trying to obtain a discount (of not even 2% of the sale price). Unbelievably rude!

The staff here promise things they do not deliver on and have no concept of customer service (unless it is about them getting a sale). You can get stone from plenty of companies out there, the product is all the same. It's the service that makes a difference and this company doesn't provide it. Shoddy workmanship and zero customer service.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.