2.7 / 5
Trust Score
1.6
Reviews
1
Social
5
Featured
4.5
Technical
Is adexa.co.uk legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- We found several negative reviews about this site
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Reviews Analysis
78
reviews
vs
3
AI declined reviews
4%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Based on 8542 reviews
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2.7
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1
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Adexa.co.uk Review
Adexa Direct - a leading supplier of catering kitchen equipment in the UK offering The largets range Free shipping Unbeatable prices
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Last update: Fri, Feb 9, 2024 3:49 PM
#delivery(1/5) #price(3/5) #quality(2/5) #refund(1/5) #customer service(1/5)
Adexa accepted the second report, and now they are requesting a picture of the PCB board, it just does not make any sense they are just losing time for the warranty to finish.
I would never recommended after 10 months they did not find any solution and the dishwasher never worked,
#delivery(1/5) #price(5/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
We ordered a free standing double fryer on 04/05/22. We needed it urgently so paid £31.98 for next day delivery. The order did not arrive and somehow went from Dudley past our location in Cannock and ended up in Bournemouth. We were assured we would receive it the very next day. The next day came and we had an email to say our order had been delivered but it had not. The fryer had been delivered to a different business that is not affiliated with us. We had to then collect the fryer ourselves. After this we plugged it in and immediately the fryer was faulty. The heating element did not stay on so we video recorded the faulty operation and sent to adexa and requested a refund. We were told to repackage item and send them pictures of it which we did. I have now had to purchase another fryer elsewhere which cost another £800 and adexa have just emailed us saying the they have inspected the item and yes it’s faulty but it’s been poorly maintained and not properly cleaned which it most certainly was and was only connected in our kitchen for about 30 minutes. They seem to think that because of this it can only be sold as a B grade item despite the fact that it’s faulty. So because of this are refusing to refund our money. We have been offered a coupon or a refund minus 25%. I will be seeking legal action and will also be requesting our bank take action. Please read these reviews and do not use this company as there are so many similar stories on here. DO NOT USE THIS COMPANY THEY ARE JUST AFTER YOUR MONEY AND WILL SEND ANY RUBBISH OUT THEN CHARGE YOU FOR THE HASSLE.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
We ordered a few items from them over the last few months - and no doubt would be ordering more from you as the business grows.
We reported an issue with the 2 freezers that we received from them just outside the 14-day window - stating that they are faulty as they are not keeping temperature. I Had sent in evidence that showed that this had been happening since we had received them.
The Support I was receiving from them was fine until the last email I received that stated I had to remove the top of the freezer and basically play with the wiring to the freezer.
Today I called up their support team and explained that I was not comfortable doing this as I am not a qualified electrician, and if I was to do something wrong and break the freezers I would not be covered by the manufacturer's warranty. I said that the freezers are faulty and that I need replacements. to which the representative said in not so many words - tough - we've told you what to do so I'm not sure what the problem is here. if you don't want to do it then you have to pay for an engineer's report. I then asked to speak to a manager and was told that there was no manager working - which clearly was not the case. the agent became very condescending and rude to me on the phone - which as a customer I then matched his level.
Up until now, I had had very positive interactions with the company - however now I am left with a sour taste in my mouth... I currently have 2 items from them that are faulty and not working correctly - and no way to resolve the issue.
If that is how they like to deal with their customers - then I am surprised that they are still in business.
#delivery(3/5) #price(3/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(4/5) #price(3/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Will never use them again.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Shocking!
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(5/5) #price(5/5) #quality(4/5) #refund(5/5) #customer service(4/5)
#delivery(5/5) #price(5/5) #quality(3/5) #refund(1/5) #customer service(1/5)
Ordered weeks ago, failed to deliver, no answers from so called customer services, this company is a conn
will now start a process to get money back
The Owner is called
Mr Hakan Baykal
ADEXA DIRECT
1 Cosford Ln
CV21 1QN Swift Valley Industrial Estate
Or
Unit 1 White Lane Farm, Tongham
GU10 1BU
Farnham
United Kingdom
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(2/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Placed 22/04/21
Email 26/4 advising there will be a delay
Replied 27/4 asking for an update
Email 28/4 "Due to the volume of the orders, we are a little behind and these will be with you early next week."
Relied 30/4 showing damage to boxes received.
Email 30/4 "Please let me know if there are any issues with the product and I will check with the warehouse."
Replied 6/5 asking for an update
Email 6/5 "They will be with you early next week via DHL"
Replied 12/5 "Still waiting"
Email 13/5 "Everything has shipped except the Wall mounted Hand Sink Wall mounted faucet Stainless steel | Adexa HS12 Which will arrive with you Monday or Tuesday"
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This is the customer service you receive from Adexa.
"Hi and kind regards go before and after their emails", that's it. No apology, no updates, products arrive in damaged cartons.
My email communications are surprisingly with a director, Kevin O'Donoghue. As you can see he has about as much customer service experience as a brick.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Ordered a SALADETTE which arrived BROKEN !!!! 3 MONTH LATER I am still waiting for a replacement! Or FULL REFUND WHAT A CRAP COMPANY! Trying to get through to customer services was a nightmare! I won’t buy from them ever again! WHAT A DISAPPOINTMENT! AVOID THIS COMPANY HONESTLY !!
#refund(1/5) #customer service(1/5)
#delivery(1/5) #price(3/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Adexa.co.uk Review
Adexa Direct - a leading supplier of catering kitchen equipment in the UK offering The largets range Free shipping Unbeatable prices
Adexa.co.uk Customer Service Contacts
No contact details for this company.
Share the company's rating
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The item is clearly faulty and dangerous; absolutely not fit for purpose & should be replaced or refunded! Adexa are are joke, will certainly not be buying anything from them again or recommending any of their products....our first & last experience!
1 year ago
review by Company review
#quality(1/5) #refund(1/5) #customer service(1/5)