, Amazon.com, Inc. or its affiliates

3.8 / 5

, Amazon.com, Inc. or its affiliates

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

3.2

Reviews

3.5

Social

5

Featured

3.5

Technical

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  • The company has an ANDROID app
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  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Facebook account found but audience is small
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  • Pinterest account not found
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Reviews Analysis

75

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Based on 2027 reviews

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75 reviews

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Amazon.in Review

Amazon.in: Online Shopping India - Buy mobiles, laptops, cameras, books, watches, apparel, shoes and e-Gift Cards. Free Shipping & Cash on Delivery Available.

Amazon.in Customer Service Contacts

India

Last update: Wed, Jul 28, 2021 6:31 AM

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Amazon.in Reviews & Complaints (75)

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delivery 3.8 /5

price 3.8 /5

quality 3.8 /5

customer service 3.8 /5

on-time 3.8 /5

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3

5 days ago

review by DareGuld

Good prices and seller options but at the cost of slow delivery and poor customer service.

The only way to reduce delivery times are by paying more and more for prime or other prrmium services. Their greed never gets satisfied.
3

3 months ago

review by Bhav Kumar

Amazon has started using deception and seems like now they are more focused on helping the seller sell the items then their customers. Being a customer of Amazon for last 5 years, I am really sorry to see this from Amazon. One of the reasons people buy expensive stuff from Amazon without looking in person or talking to anyone is the trust people have on Amazon and the fact that Amazon would return the product if there is wrong from seller side. But now seems like they don't care. So, I would suggest people to buy their stuff directly from a store. At least you will know exactly what you are buying and clear any questions you might have. Seeing this I am also thinking about removing my services from AWS and suggest the same to my clients and vendors. Seems like Amazon is not the same.
1

3 months ago

review by Imran K.

I do not lie the amazon store because it is not properly moderated. The amazon store has so many fake products and the store is not doing anything about it. I ordered what I thought was a 16 inch laptop with some excellent feature but what I got is not what I ordered. The laptop was not even new. The store is full of conmen.
2

3 months ago

review by Sovier B.

I do not like this store. If you want to shop on amazon then you need to have experience or you will end up buying the wrong things. On the other hand the store has all the things that you could possible need and for affordable prices. The dleivey is painfully slow if you reside in far away regions but that is just what online shopping means.
2

3 months ago

review by Amir S.

worst service that Amazon.in giving ..its charged my card but not delievering the items..worst site i never seen..rediculous..when i contacted them they said they processed my refund now they wont give us my money or my items because the return window is closed..i didnot receive the items ..but they are talking about return..how intelligents they are ?oh god
1

3 months ago

review by lux

BEWARE! Amazon.in is full of fraud sellers, Selling Duplicate, fake items. I live in U. S my husband get some shehnaz diamond facial kits for me on his India visit last week. When I saw it has weird and untidy packaging I doubted I opened I saw it's all duplicateTubes filled with dirty gel smells rotten. All tubes have fake sticker on each tube as shown in picture. When we tried to reach the seller. He disappeared from this website. And when we contacted customer service they just Ignored as they don't know anything. All the dumbhead fools sitting on the Customer service. Don't buy anything from this site. Save your money! I lost my 4000 Rs on this untrustworthy site.
1

3 months ago

review by Vinita A.

I am happy to its delivered time and quality of product is 100% genuine product delivered. My product is proper packing and safely delivered at my door. I received this product in good condition and amazing packing and same as it is shown their websites, as well as no tear and wear found. So I suggest to all for online shopping from this websites. I am always used for shopping from this website. Its amazon pay features is very good and provide more and more discounts on products. Some of the below benefits which will you provide if you all shopping with amazon.com: - Provide Good reliability Timely delivered product Original product deliver. Secure payment gateway No 1 online shopping brand in India If unsatisfied then return policy is also very excellent. You can return or exchange immediately and time saving process. Thanks for amazon to change my online shopping styles.
4

3 months ago

review by vijay A.

I am a very regular customer of Amazon. I am ordering almost anything and everything from them since last two years including groceries. So far not much complaints. Their return policy is very good compared to all other sites I have used. I had very bad experience with Flipkart. Lost Rs 2500. Ridiculous customer service. So after that stopped using them. Try Amazon. I ordered mobiles, headphones, tablet etc from them. All
4

3 months ago

review by Sindhu K.

AMAZON SERVICE HAS BECOME WORST THAN EVER.DON'T USE AMAZON FOR YOUR PURCHASES AND THEY WON'T DELIVER THE PRODUCT AND THE WILL CANCELED THE ORDER BESED ON THERE NEEDS. I HAVE SEVERAL INSTANCES WITH AMAZON INDIA SERVICE. I WAS THE PRIME CUSTOMER FOR MORE THAN 10 YEARS NOW. IT HAS BECOME Worst service. Handled my money without delivering my order. Order id: 405-1523704-5126769
1

3 months ago

review by Viswanathan N.

I ordered items on amazon.in thrice the first two got cancelled without any call from the courier service or Amazon, just got an email and refund policy terms. The third time because it was valentine's day I paid extra money to be delivered it on valentine's day wrote my whole address and they accepted my order money was deducted then I get a call in the middle of the day that my pincode is not available for delivery, we call customer care the first time they agreed it to be delivered I have it on phone record we were assured by Ms. Supriya and once we disconnected the call the order was cancelled within seconds of disconnection of call we called again, Mr. Prashant gave us some stupid answers we asked for escalation call to a superior Mr. Jagdeep talked to us for more than the time accepted with no solution and just a sorry, no refund, no delivery, no service to be satisfied with and then disconnected the call on my face saying this issue is just going round and round and with no courtesy he disconnected the call on my face. I am so disappointed with how you people handle customers and thier issues... I am disgusted of how I was treated and with no solution I am stuck my valentine day was ruined felt like you people don't know the feeling of love or your customers. Please it's a humble request that being a multi-intrenational company you should be more considerate. Thank you Sejal Patel
1

3 months ago

review by Sejal P.

This is regarding Order Id-407-5876082-5565164. I have ordered a Saregama Caravan for my parents last month. It turned out to be defective and returned the product immediately. I am following up with them since last month, every time, they ask for more time and it is one month now not received any refund. Shocked to experience such pathetic service from them. It has become a big fraud. Please be careful before placing any order on Amazon!
1

3 months ago

review by Ananya C.

https: //www.amazon. in/gp/product/ B0789QSMPP/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1

H Hy-tec (Device) Microwave Safe Stainless Steel Round Lid Bowl/Box/Kitchen Food Storage Containers, Tiffin, Lunch Box, Euro Lid Bowl (Red) - Set of 3

First of all, this seller is selling product for microwave that get burned while using it in the microwave. Are you kidding me?

No quality check of products from Amazon, anybody can sell anything under their name and they allow this.

Coming to Seller, all reviews in Amazon page are highly defaming but still this guy is selling, no returns/refunds for the product. Amazon can't do anything about it, neither seller.

They think Customer is a looser, I will take this forward and will make sure strict action is taken against Amazon and this stupid seller.
1

3 months ago

review by Purna Raghuwanshi

Wish i could give them minus 5 stars I actually dislike the dishonesty of Amazon, i was charged twice for the product, cash was collected as well as the same amount was charged in my debit card. After several back and forth with their customer service first i was assured the money will be refunded then after 10 days i was told they never got the money from the bank despite me showing them proof of the charge from the bank. They are ruining the reputation of a good outstanding American company with their dishonesty and poor customer service in India. I will post this on all social media. I have ordered a lot from them and this is how they treat their customers. Shame in them. I can also share the order number. The product delivered was cheap quality as well
1

3 months ago

review by Bharat S.

I've recently heard about how some customers lie about their product being faulty and then when they return the product they replace it with some old used product and keep the new one I think this is very unethical and a huge loss for the sellers
3

3 months ago

review by Pratiksha J.

Dear Friends
Sharing below my worst experience with Amazon mission " to be Earth most customer centric company? Not living up to its mission
1. Left stranded and felt cheated after online purchase of Amazon Basic Fridge.
2. Fridge delivered on time.
3. Service person came to install after around 12 days.
4. Those 12 days was a night mare as installation was supposed to happen the very next day.
5.Old fridge picked up immediately as per scheme.
6. Kept talking to customer care agent almost everyday for next 12days. As each time the committed date was not fulfilled.
7. I had put in a compensation claim for INR 5000/- as the food I had stored had to be thrown out no place to store. Another INR5000/- harassment caused / mental stress to my 88 year old mother not having a fridge specially during COVID times.
8. Wrote to Nodel Officer, MD - Mr. Amit, CEO - Mr. Jeff. Hoping to be heard.
9. Mr. Desmond gets back on call and via email he was supposed to be from CEOs office. Very catogiricaly stating not in company policy to compensate for delays.
10. Imagine functioning without a fridge? Cutomercare was most pathetic to deal with giving false promises each time having to talk to a new agent. I must have spoken to almost 50 of them.
11. It was a genuine request I put up for losses , which Amazon should take responsibility.
No words to explain what we went through.
Dean
1

3 months ago

review by Dean

I liked to give zero but there was no such option. I am saying this after associated with them for past few years as a seller and Byuer. Both the experience is bitter. Once you're cheated by Amazon you should then and there leave them as it will continue and there will be no solution. I can tell their game. You call for problem. They will tell you to send mail or will send you a link to again explain the matter. You will do and wait and wait. If you call them the answer is we are looking into complaint has taken. Have you ever wondered why they have no complaints no and return call policy once complaint got resolved. Why they make you run like a Govt office from this desk to that desk. Because they know after a certain time you will be tired and loose. They train their stuffs following same protocol.
1

3 months ago

review by Azimuddin M.

After one episode they repeated the same again with the next order of MI laptop. And when I cancelled the extended warranty because the laptop order was cancelled by amazon around their own whims of exchange policy. ( even after the product satisfies all criterion for exchange they refuse to pick it up), guess what the xustomer care tells I will get a refund after they receive the product. There was a person to pick up the same at my door also!##$$. A code for extended Warranty received by email is to be rrturned in person!)
1

3 months ago

review by Madhuri k.

Oh My God! First they sell counterfeit Bajaj appliance on their website and then they make you wait and wait and wait and ultimately say “we can’t do anything”! They are the number one frauds and they don’t care about their Prime consumers or any consumer for that matter!
They support and social media team are trained to irritate you! be very careful when you place an order with them. Flipkart is way better!
1

3 months ago

review by Shweta Tiwari

Amazon India is the worst company. I am a prime member and I purchased an Asus laptop on Sep 25,2020. I tried to return within a week and they declined the return even though the laptop did not work. They asked me to cal ASUS support , two times the Asus service person came and still laptop is not working.

I'll cance my prime member ship and will never purchase any electronic devices from Amazon India. This guys are not as flexible as Amazon US. If they send u a faulty electronic item. We ar doomed. I wasted Rs.34000. Please do not purchase from Amazon India
1

3 months ago

review by Jai

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Amazon.in Review

Amazon.in: Online Shopping India - Buy mobiles, laptops, cameras, books, watches, apparel, shoes and e-Gift Cards. Free Shipping & Cash on Delivery Available.

Amazon.in Customer Service Contacts

India

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