aplan.co.uk

4.3 / 5

aplan.co.uk

4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

4.6

Reviews

3

Social

5

Featured

4.5

Technical

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Reviews Analysis

45

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Aplan.co.uk Review

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Last update: Fri, Dec 3, 2021 4:31 AM

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Aplan.co.uk Reviews & Complaints (45)

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delivery

price 4.5 /5

quality

customer service 4.3 /5

on-time

I recently renewed my American Truck insurance with A Plan, They value loyal customers premium increases are not the usual "how much can we get away with" but fair increases due to market trends keep it up guys and I'll be with you forever but not the only reason to recommend their claims department are helpful and efficient. and made my claim painless and easy.. TOP JOB GUYS
5

1 year ago

review by Eamonn A Fountain

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been a customer of A Plan for maybe 25 yrs. Mostly fairly good as far as Insurance Companies go but it’s true that every year the renewal quote will need to be queried and then as if by magic the price will be reduced. However I am now leaving them. My car was written off whilst parked outside my house nearly a year ago. The Police were involved and it was an uninsured driver I believe. 11 months later and my premium has nearly doubled and nothing is resolved. A Plan Bath have not contacted me once on this issue since last May, when the accident happened. Although they claim to be working on my behalf. Horrendous lack of customer service or care. My first internet search for new Insurance shows me I can make savings of around a 1/3 on what A Plan has quoted. Very poor service
3

1 year ago

review by Sam Hall

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

John Fletcher fromA-Plan Worcester branch was extremely helpful this morning with my many queries and questions. His patience and time resulted in my purchasing a new policy I am pleased with. I already have my home's buildings and contents insurance with A-Plan so to have both in the same place is very satisfying. Thank you John.
5

1 year ago

review by Ann Cadman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Been a customer for years but recently very poor service with the exception of one member of staff Nicola, don’t call back when they say they will & failed rece7when I tried to claim on my home emergency cover .
3

1 year ago

review by E l phant

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been a customer with A-Plan for four years with various insurance policies. During these unprecedented times, the staff have been working from home and still offered an excellent service and been as helpful as ever. My most recent experience was with Josette.
5

1 year ago

review by Deb Warren

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We've used A Plan for several different policy types for 10+ years and have nothing but praise for them.
5

1 year ago

review by Mr Martin

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Mathew sorted out van insurance for a modified vehicle for window cleaning for us, we certainly tested him, he worked very hard &got a super quote for us ,
5

1 year ago

review by Karl

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Today Jack helped me with my home insurance quote, he was very patient and informative and pleasant to interact with He helped me get a great deal and is a credit to the company, a real professional. Thank you Jack and thank you A-Plan.
5

1 year ago

review by Diane Sherin

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I spoke to Luke in the Parkstone Branch, he helped me with car insurance and found a quote that was £100 less than the quotes I’d had. He was friendly and professional, prompt with calling me back.
5

1 year ago

review by Annette Murphy

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have used A plan for a lot of years now because the staff are very helpful and always get us a good quote and we wouldn't go anywhere else.
5

1 year ago

review by ANGELA

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Just renewed my car insurance with A-Plan for the tenth year running. Always great service, great advice and a great price. Really polite team who always ring back when they say they will. Highly recommended.
5

1 year ago

review by David

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We now have four cars insured via A-Plan, including a classic via Cherished, all at good prices and their service is excellent - friendly and professional. Highly recommended.
5

1 year ago

review by Stuart

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

What a great team at A plan, needed to change insurance for a new car, one call to A plan and all was sorted in minutes. Special thanks to Scott Cooper wow will always use A plan for motor and house insurance.
5

1 year ago

review by Mr Adrian Bell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Just wanted to say thankyou to Jake in the colchester branch he got me out of a sticky situation after a recent fall out with my previous insurer, a very professional service i would reccomend them to anyone thanks again .

Mr W. Brown (Great yarmouth, Norfolk )
5

1 year ago

review by Wayne Brown

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

What a fantastic experience today with Alex Nea of the Private Client Team. I called at 1150 am needing car insurance in place for tomorrow morning and looking for great service and a better deal that my existing company - this was for a second car for me so not straight forward as was the car choice. Not only was the service outstanding, the price was great and the "special policy" had various other benefits. My documents were received within the hour!
Delighted with the outcome and I will be back when my other car is due for renewal. Alex Nea, you are a gentlemen and a fantastic professional. Highly recommended.
5

1 year ago

review by CraigAlexander

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Wanting to buy my first panel van to convert to a day van and struggling to find an affordable and practical insurance, I rang this company and Jacob Hambidge took me through all the various options that were available and found me the ideal insurance that allowed me a period of time to do the conversion, had European options as part of the deal and also with a great level of cover. He spent a considerable time working on this and I cannot recommend them enough. I have had to alter some small details once I had actually bought the van which was done quickly and efficiently by another team member over the phone. Excellent customer service and products.
5

1 year ago

review by Phil Clarke

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

i've worked with these guys for over 10 years now and the service has always been very good. i don't know how you do it (everyone else seems to struggle these days!) but i just want to say thank you!
5

1 year ago

review by M.C. Dell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I signed a business policy with A-Plan Broker, but the service has not been the best over the year, many times they have said they will call back and don’t hence. I was involved in an accident last year and they send me an email where request me to declare it was my fault, even it wasn`t. I paid to rent a car even in my contract I had a replacement vehicle. I repaired my car on my insurance and probably I will lose my no claim bonus, as well. All of this because of the A-Plan "professionalism".
3

1 year ago

review by M

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I took out two insurances. Both done with clarity and professionalism. Thank you. Thant is why I have returned from the Co-op which I used last year.
5

1 year ago

review by Miss Marlow

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been with a plan for a number of years and they always get me the best insurance deals
5

1 year ago

review by Mr Tickle

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Aplan.co.uk Review

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