barnandwillow.com

I ordered my drapes and they arrived in a beat up box from India, no where on their website says the drapes were made in India. Someone should investigate this company for fraud. The drapes were damp and smelled bad, I tried to contacted custom service for a return through phone and email but nobody got back to me after a week. If the owner of this company is reading this please get back to me.

I had such an awful experience I'm trying to leave my review everywhere I can to warn people of the terrible customer service since there are so many "good reviews" about this company out on the internet, mostly shared by influencers with blogs (who likely received free product), on instagram, and on Barn and Willow's own website. Pray when you order your shades that you do not have an issue because they are not eager to resolve anything and they do not stand behind their replacement policy. I ordered a single blackout roman shade that was $500 a few months ago. When I received it last month, at first glance it looks nice, but where the plastic loops are attached to the back blackout panel that allows the shade to close, the panel was punctured in areas where large stitches are, allowing spots of light to come though at those points. This blackout panel is something that was important to me and I paid extra for, I do not want holes in it allowing light to penetrate through during the day. I emailed two days after receiving the shade with photos and I got a quick response apologizing for the defect and offering a replacement. After that I did not hear anything back for 9 days (even after emailing several times asking for an update), and at that point they then turned around and said they heard from the factory and there was actually nothing wrong with the shade (what??) so they were no longer offering to replace it. So for $500 you can expect flaws in the products and apparently this is their standard, even though all over their website they claim they will replace any defective product. I emailed back and told them that is unacceptable and apparently "management" needs to review this before they can remediate anything. It's been 14 days and even after emailing to see if there is an update I have not heard anything. Their phone number also does not connect you to any real person, it goes to a voicemail and no one will ever call you back. Their customer service is a legitimate joke, its nonexistent. At this point I've disputed the charge with my credit card company hoping for some resolution because I do not trust that they will actually get back to me or make things right. Avoid this company at all costs!!

I did a 360 in my home after realizing how many chemicals were in everything I owned. After much research, I found Barn & Willow and learned their blinds and curtains are made of fabrics that aren't treated with tons of chemicals. The website is so easy to navigate and I had a design specialist reach out to see if I needed assistance. Can you say VIP much?! I felt like a celebrity the way they were treating me. I customized my curtains, ordered them, and received them 8 days later which is insanely fast for an online company. They really do look so luxurious compared to my old ones from Ikea, and I feel so much relief knowing my curtains are made of good material and will last for a long time.

We found that this business has an active Facebook page with 19467 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. We found this business on Pinterest, which could indicate that it uses Pins to help people find more information on products they're looking to buy. Pinterest is also a great tool for networking with customers and finding/sharing inspiration. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.